926 Washington SRT Service Centers

Always a great experience. - eddieg325

Always a great experience. Met with a smile upon arrival, kept advised of progress, quick payment. The best!

Rarely answer phone and do not call back when they say - FRUS

Rarely answer phone and do not call back when they say they will. I no longer go here for service. All scheduling has to be done online and they will not try to fit you in if an emergency need.

We’ve had the worst experience with Carter VW Service! - silascook321

We’ve had the worst experience with Carter VW Service! They made us feel terrible and our car still needs a repair for a recall from the dealership. When an appointment is made a month prior, you think they would have the wallet size part for the ignition waiting. Not these guys. In fact, they’ll make you and your wife take work off, drive 30 miles with toles in separate cars to make the 10AM appointment to find out that that the part is not there. It blows our minds how 5 dudes sitting alone behind a counter can’t simply call to let us know. Instead, we were met with excuses and a “oh we are so sorry”. Totally unprofessional D-. No, a solid F. We say beware to all, especially to our friends and family. Stay away from Carter!

Dishonest, caught in the act. - hillguy2600

Dishonest, caught in the act. I bought a service agreement when I purchased my new Subaru. When I brought it here for 30k service they wanted to charge me separately for the differential fluid change. I called the Security Service Center for Subaru to verify coverage and they told me that it IS included. They were going to charge me and then charge the Service Plan for reimbursement. They also did not top off my fluids, left a cap off the tires, mounted the tires wrong side out and two of the tires leaked after they changed them out.

Usually not too bad but 1:45 for an oil change - bclark5311

Usually not too bad but 1:45 for an oil change unacceptable. Had a 1:30 appointment and car never went in to shop til after 2pm. Other customers came in after my self for same service and left before me. At 2:50, I asked Toni not my service writer about my car and she a a tech checking it. 10 minutes later said they were bringing it up to me and it would be a couple minutes. Another 10 minutes went by, now it 3:05pm and no car. At 3:10, I finally asked MY service rep,Rich Salstrom and he had no clue eats was going on. Could not find my keys, my car or anything. I told him 1:45 minutes was not acceptable for an oil change. He emailed my bill at 3:13 but never got my car til 3:20pm. I was a service for Keith Harnish at his Saturn dealer and Robb Heath The service manager would never let this happen. I got better service during COVID than I did today. Just not a good expirence all around