24 Washington Lexus Service Centers

The service writer (Kyla) was responsive in a timely way - decherry2

The service writer (Kyla) was responsive in a timely way to all questions I had about the car. I had to take the car back 3 times times to replace a scratched used headlight that was installed and an aftermarket faulty headlight. The 3rd time an OEM was ordered and installed. One time, a part was not installed when the car was to be ready for pickup. When i pointed it out, the part was ordered and installed a week later. Radar calibrations were a significant issue. I took the car back 5 times to get the issue addressed. Finally, the Audi was taken to the dealer and all the needed radar calibrations were addressed. My recommendation is to have a Designated QUALITY CONTROL person with the responsibility to go over the car ensuring all parts are quality and installed correctly, and all trim pieces are clipped in correctly, etc.

First of All - I love my car! - shawndonohue

First of All - I love my car! 2006 SLK55 AMG. It's my only toy and will be a classic someday. My car looks like new! Service was prompt, courteous and exceeded expectations. Only Genuine Parts used. Celelia Cline, my estimator, treated me with respect and knew how important the repairs were to me. If your car is important to you, I would highly recommend AutoNation Collision Center of Bellevue.

Always helpful, professional, friendly and efficient. - LL

Always helpful, professional, friendly and efficient. Service Center does excellent work and their service staff is outstanding.

DARIAN CHETH at Tacoma, WA CAR PROS KIA was our - C & K Marie

DARIAN CHETH at Tacoma, WA CAR PROS KIA was our Salesperson. I give him 5 STARS for his enthusiasm, knowledge, relaxed demeanor, options, and care for our needs and wants in every way. We honestly could not have asked for anything more from him.We will be back to see him!! Thank you Darian Cheth for how tirelessly hard you worked with my Daughter and I that evening, 2/17/2025. My Daughter absolutely LOVES the MAZDA CX5!! ❤

I'll begin with the caveat that I have been warned about - Molly

I'll begin with the caveat that I have been warned about dealership service since before I got my license and, therefore, have only serviced my car with local shops by word of mouth from people I trust. That being said, my partner, a 50 year old male, bought me a Lexus 6 months ago, had it serviced at Lexus of Bellevue, and came back with a clean bill of health. The only thing noted was the break pads needed to be watched, all normal. He had a good experience so he recommended I just take it back for my next oil change. Fast forward to today when I, a 34 year old female, bring my car in for my appointment - mind you I'm bringing it in 600 miles BEFORE hitting the recommended mileage to have it serviced. No lights on the dash, no issues driving. I park in the same place every day in a garage and there are no oil spots on the cement. They charged me $260 for essentially an oil change, a BASIC once over to tell me it was time for a break change, a note that I have a SLIGHT oil leak, and a sub par car wash and interior vacuum, sending me on my way. Next thing I know, I'm half way home on the highway in crawling traffic and my check engine and VSC lights goes on. This is where things went south. The woman I worked with in the service department, Elvina Marquez-Garcia, had given me her card with a non functioning phone number. (They conveniently corrected this as soon as I voiced my frustration) I called the dealership 9 separate times attempting to get a hold of her through her direct number as well as through the service department, finally getting someone to write down my number so she could call ME back. 15 minutes go by while I'm in traffic going back to the dealership and I recieve NO call. And when I walked into the building I see her standing with her back to the door chatting with colleagues, and halfway down the hall from her desk. She greeted me as if nothing was wrong, spoke to me as if she didn't really believe my account of what had happened, and did not once apologize for not calling me back, which was her professional responsibility. Only after I voiced my concerns to her colleague did she very casually address the "voicemails" she missed from me earlier. Which I found curious given I was unable to LEAVE a message on an inactive line. Now on to the actual diagnosis. After some wait time they finally came back to me and backtracked their original "oil seepage" to "potentially multiple actual leaks" due to the O2 censor suddenly being saturated with oil. Again, note that my car had ZERO lights on when I brought it in, and nowhere in my garage parking spot is stained. However, conveniently for them, even with the $250 credit they offered me for having to come back, this now means I need to spend another $125 to complete the engine diagnostics test, plus another $500 for a new O2 censor. Here's when I get pretty livid, because at this pont I knew there was nothing I could say at this point to get them to take responsibility for their $1000 worth of mistakes on my car. What I believe actually happened was some new, lazy, or unskilled technician was preforming the oil change on my car, they got sloppy and saturated my O2 censor with oil, didn't feel like doing the labor for free to fix their mistake, so they ignored it, sent me home, and then placed the blame on me using the evidence of "minor seepage" from thr first appointment to cover their tracks with the O2 censor. And instead of taking responsibility for it, they offered me a credit because they assumed I would think thay was a great bargain, and added nearly $700 of work to my car, PLUS whatever else it would cost to repair the "multiple" new found leaks between appointment 1 and 2. Beyond that I just have no words. I am disgusted with my experience here. I wasted my one day off from work as well as my time, gas, and money, spent a total of 6 hours dealing with this and left with my car in worse condition than it started. Absolutely not.

They unplug your dash cameras because they want to hide - Jess

They unplug your dash cameras because they want to hide the quality of their work and the fact that they lie about doing it. They unplugged mine right after they are seen and heard saying "he won't notice if we don't even do it. Hahaha" Don't trust these "people" If they have to unplug your camera, they are hiding what they're doing. No other shop has unplugged my cameras.

Won a gift certificate at a car show nearly 2 years ago.... - gestinson2010

Won a gift certificate at a car show nearly 2 years ago. Larry H. Miller Lexus of Spokane graciously honored it and detailed my vehicle. They did an outstanding job and I would highly recommend they're service department to friends in the future! Great work!!

Cole did a great job helping me with the purchase of my - DP

Cole did a great job helping me with the purchase of my new 2023 GMC Canyon AT4. He was very thorough showing me all the features of the truck. I highly recommend George Gee GMC.

Dung in service was absolutely stellar. He was the... - kayvonlarry25

Dung in service was absolutely stellar. He was the epitome of excellent customer service and going above and beyond before and especially AFTER the service. He was kind, informative, and more importantly did exactly what he said he was going to do. The staff here is awesome and I wouldn’t want to go anywhere else but this Lexus dealer even though Bellevue is closer. Thank you, Dung!