47 Washington Honda Service Centers

I scheduled an appointment for my wife’s pilot things... - Tlbonsen

I scheduled an appointment for my wife’s pilot things were taken professionally over the phone and when I arrived Jessica was all smiles and welcoming nature the service went without a hitch everything was done above board and informing me of all the things that were done Jessica again took excellent care bright and meaner and just a pleasant person to be around Her follow-up was excellent and you have a very very excellent employee there that should be recognized and rewarded I called to show my satisfaction and Jason was again another high-quality employee that made me feel valued

Always a good experience buying a new Car here. Its easy,... - Jmp

Always a good experience buying a new Car here. Its easy, quick and good deals. Bought my second car and tradef my.first one here and got a good value from it. The people here are also great.

Derk and Andy are great for advice. - Tigerbob46

Derk and Andy are great for advice. I feel like they are like family. Very honest persons.

fantastic service and help from Ryan Clearman who ensure - sylvia

fantastic service and help from Ryan Clearman who ensure that my air conditioning problem would be covered by warranty and therefore free of charge. This young man went waaaay above what I expected and is really a asset to the Honda of Fife Service Department! Thank you - Sylvia

I bought my car here and also bring it in for service,... - Sbill

I bought my car here and also bring it in for service, they have always provided me with great service. Very happy with them.

I wish there was a negative star! - Chuchu

I wish there was a negative star! This was by far the worst experience I’ve ever had. The service department and assistant manager, Mike, were utterly incompetent and unprofessional. They charged me nearly $900 for an oil change that was supposed to address the engine light issue—but it wasn’t fixed at all. Not only did they fail to deliver on the services promised, but the entire experience was a total waste of time and money. I would strongly advise anyone to think twice before ever considering this place. Complete disappointment and a nightmare of a customer experience.

I brought my Ridgeline in for Transmission and cooling - tberrys

I brought my Ridgeline in for Transmission and cooling system service. I also asked that the Maps in the GPS be updated. I got a phone call shortly after drop off saying it would cost more because I had the 9 speed transmission. OK. When the service was done I got no record of the work that was completed because their computers were down. I was told that it would be emailed to me. IT WAS NOT. The map update was not done, but if I came back on Tuesday it could be done while I wait. I came in today(Tuesday) at 8 AM. I was told it would take a half hour. After I waited for an hour It wasn't even started. I took my key and left. I have purchased 2 cars from this dealership and have been pleased up until now. Loyalty is a 2 way street and you guys are failing.

Horrible service and follow up customer service is evenworse - Former_Customer

I brought in my CRV for a routine LOF and minor warranty work that was promised from an earlier visit (since they had to order a part). After 2 and a half hours of waiting, they said it was done. When I asked about the warranty issue they said they didn't do it and immediately took back my keys for another hour and a half of waiting. This 4 hour appointment should have taken a little more than an hour. When I emailed the service manager (Josh Wright) afterward, he asked what could be done to make things better. I wrote back with an idea. After 6 weeks, he hadn't responded, so I tried again. It's been 4 weeks since the second email with still no response. Clearly, Stirling's version of "making things better" means hiding from annoyed customers. I'm not sure that the 2 years of free routine maintenance is worth going back two more times to deal with this inept staff. (And don't get me started on the folks in scheduling...)