47 Washington Honda Service Centers

Our car was going to be “totaled” because of the amount... - Bev Miller

Our car was going to be “totaled” because of the amount of rodent damage. Chris Caracciolo and his team in service did an incredible job!! He kept us up to date with progress. He worked hard to communicate to our insurance company what was needed and being done. He was courteous and professional. Our repaired car is like new! We have bought four vehicles from Honda of Burlington and have never been dissatisfied with the service given to us through the team there. Thank you to all!

fantastic service and help from Ryan Clearman who ensure - sylvia

fantastic service and help from Ryan Clearman who ensure that my air conditioning problem would be covered by warranty and therefore free of charge. This young man went waaaay above what I expected and is really a asset to the Honda of Fife Service Department! Thank you - Sylvia

I bought my car here and also bring it in for service,... - Sbill

I bought my car here and also bring it in for service, they have always provided me with great service. Very happy with them.

I have taken my car which I bought bought brand new there - yseverson

I have taken my car which I bought bought brand new there in 2014. In the last year alone they lied about putting on a new tire one time because when the same tire went low again they said it had to be replaced to close to patch. When I verified that it was patched not replaced the service manager just looked at me like I hadn’t been scammed out of a tire. This is the 5 th time I beleive I just took it in a week ago and they said they patched my tire and this morning the tire light came on again and the same issue is happening again ! How many times do I have to take my car in for tires I ordered Michelin defenders and the tires I got don’t match because they decided to get ones compatible to the ones I originally purchased from them. My guess is these are cheap tires because I keep having the same problem yet I paid for an expensive higher end tire. What’s a customer to do there’s no one there that cares about this terrible service I’ve keep receiving.

I brought my Ridgeline in for Transmission and cooling - tberrys

I brought my Ridgeline in for Transmission and cooling system service. I also asked that the Maps in the GPS be updated. I got a phone call shortly after drop off saying it would cost more because I had the 9 speed transmission. OK. When the service was done I got no record of the work that was completed because their computers were down. I was told that it would be emailed to me. IT WAS NOT. The map update was not done, but if I came back on Tuesday it could be done while I wait. I came in today(Tuesday) at 8 AM. I was told it would take a half hour. After I waited for an hour It wasn't even started. I took my key and left. I have purchased 2 cars from this dealership and have been pleased up until now. Loyalty is a 2 way street and you guys are failing.

Horrible service and follow up customer service is evenworse - Former_Customer

I brought in my CRV for a routine LOF and minor warranty work that was promised from an earlier visit (since they had to order a part). After 2 and a half hours of waiting, they said it was done. When I asked about the warranty issue they said they didn't do it and immediately took back my keys for another hour and a half of waiting. This 4 hour appointment should have taken a little more than an hour. When I emailed the service manager (Josh Wright) afterward, he asked what could be done to make things better. I wrote back with an idea. After 6 weeks, he hadn't responded, so I tried again. It's been 4 weeks since the second email with still no response. Clearly, Stirling's version of "making things better" means hiding from annoyed customers. I'm not sure that the 2 years of free routine maintenance is worth going back two more times to deal with this inept staff. (And don't get me started on the folks in scheduling...)

Our 2014 Honda Odessey had a terrible rattle at the back. - brent.vicky

Our 2014 Honda Odessey had a terrible rattle at the back. With their terrific service dept. they found the problem, fix it, and do we ever loved the quiet once again! A shout out to Jimmy for keeping us informed and getting us taken care! Even to washing our dusty van,( it was the gravel road we drive on that had caused the problem) and making it look new again! We really like this team, and take our Honda here to be serviced regularly.