This is for Dick Hannah Honda’s service dept! - KatherineHV
This is for Dick Hannah Honda’s service dept! They are the BEST! I woke up one morning to find my car turning on and the engine cranking but not fully starting. Had it towed to Dick Hannah Honda service dept and, even thought I had to take our other car to work & not follow the tow truck there, they called me to figure everything out and were just so communicative and thoughtful. They were clear about the price of the diagnostics and went above and beyond for me with what the actual issue was - it was that the battery was only marginally charged & didn’t work well anymore so it couldn’t fully start the engine! Instead of billing me for the diagnostics + the new battery & labor of install, they said the cost of the new battery would be covered by what a full diagnostic would cost anyway, so we were square with just the cost I had expected to try and figure out what was wrong with it! I was floored - it made me feel taken care of and considered as a person and not just a wallet. They have a service customer FOR LIFE because of this! My wife was skeptical that we could get a good deal from a dealership service dept, but this showed we had placed our faith appropriately and come out financially unharmed. Thank you Dick Hannah Honda!!!
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