26 Washington Genesis Service Centers

Great communication! - Amy

Great communication! Great customer service. Car was done quickly and looks as it did before getting hit.

We bought our Ioniq 6 over the summer with Jessica. - tlee7

We bought our Ioniq 6 over the summer with Jessica. She was very attentive, friendly, and when she didn’t know an answer to our question she researched and asked an co-worker until she found the answer. This past weekend I noticed our USB-C chargers in our car were not working. She met me at the service center with another Ioniq to test out my chargers in the new cars charging ports. We found out the chargers in my car do in fact need to be serviced so she helped me set up a service appointment. She went above and beyond with her customer service and made the scheduling process easier. Would highly recommend her to help with any future car purchase! Thanks, Jessica!

First of All - I love my car! - shawndonohue

First of All - I love my car! 2006 SLK55 AMG. It's my only toy and will be a classic someday. My car looks like new! Service was prompt, courteous and exceeded expectations. Only Genuine Parts used. Celelia Cline, my estimator, treated me with respect and knew how important the repairs were to me. If your car is important to you, I would highly recommend AutoNation Collision Center of Bellevue.

This dealership has excellent customer service. - Morrme2

This dealership has excellent customer service. All of the interactions I have had with staff in all areas - reception, at the service desk, and with the techs have been personable, knowledgeable and professional. I have been satisfied with the work that has been performed each time. My car has been serviced.

James Kim did a great job of getting me taken care of. - Tyler

James Kim did a great job of getting me taken care of. He even personally delivered my car to my home 35 miles away from the dealership.

This must be the worst auto body shop in the greater - kamuikd

This must be the worst auto body shop in the greater northwest and I have been to some really bad ones. Dick Hannah really needs to hire people who understand the needs of their customers. Car Drop off Dec 21, 2023, was told by Trinidy to only contact her and her Appraiser Ashley on Tuesday and Thursday. I was blown away by this, but OK. After the drop never hear their voices again until I pick up the car on Jan 24, 2024. The process of ONLY communicating with your customer on Tuesday and Thursday is very disappointing and updates only through texted which seem like an automated message is so bad. I would ask many times throughout the day and would not get anything back until TUESDAY OR THURSDAY and even than I would get an automated message. The lack of communication and only doing business through Text is not good customer service. I will take my business somewhere else where I don't have to repeatedly ask for information and also not have to do business through text message and be restricted to ask about my car on ONLY ON TUESDAY AND THURSDAY.

Cole did a great job helping me with the purchase of my - DP

Cole did a great job helping me with the purchase of my new 2023 GMC Canyon AT4. He was very thorough showing me all the features of the truck. I highly recommend George Gee GMC.