57 Washington Chrysler Service Centers

Imagine spending 4 hours at the dealership and being - woofwinder

Imagine spending 4 hours at the dealership and being happy about it!! It was my choice to wait there. I hoped I’d be in good hands and Eliza and Sage did not disappoint. The service techs did a thorough inspection and found the issues and Sage worked with my 3rd party warranty company to get the right things covered and get me a rental car. I didn’t even have to ask! Something my previous dealership didn’t even try to do after multiple requests. Driving to seattle from skagit county for service was well worth it. Great experience all around. Helpful, happy people. 👏🏻👏🏻👏🏻

I have used Reardon Dodge in Monroe four times now and - randyb1201

I have used Reardon Dodge in Monroe four times now and every time has been a pleasant and succesfull experience. Thanks Bill from service

Ecallent customer service. - douglassjeske

Ecallent customer service. Vehicle maintenance was completed on-time when promised. Freindly service reprentative. Thamks

Great service and great staff . - Moyousef11

Great service and great staff . Large inventory and great service department too after buying two Jeeps from this dealership .

My needs were met they backed their word, service - babeer1959

My needs were met they backed their word, service department was very accommodating, went above and beyond

Super fast professional service. - Gdaddy

Super fast professional service. So many great people. Dropped my car off and it was ready on time as promised. This is the place to go!

Had a problem with my 2022 Ram media system. - pjmpal

Had a problem with my 2022 Ram media system. Dropped by to see if I could make an appointment to have it looked at. Scott in the service dept. said they were backed up and couldn’t get me in until following Monday. After explaining problem to him he wanted to go out and look at the truck and see if he could maybe get it working properly. He saw the problem with the CarPlay and then took my phone and cleaned the open apps and all worked great. Never made me feel like the old guy I am just took care of me. Thanks Scott .

Service was done on time with a reasonable price. - akww

Service was done on time with a reasonable price. Professional and courteous staff. Will come back

Service department was a good experience, they were so - Bill

Service department was a good experience, they were so much better than the last dealer we dealt with.

Express service is outstanding. - TLC

Express service is outstanding. Jameson does a great job. He's personable, committed and always has a smile on his face.

Ryan in service was excellent! - loriannjones

Ryan in service was excellent! Schedule service for the next day and provided timely information on diagnosis and cost. I would highly recommend this dealership!

Trevor Dalton, our estimator was great and easy to work - ymoua2000

Trevor Dalton, our estimator was great and easy to work with. Repair was done professionally. Front desk ladies could have been little nicer.

I can't speak highly enough for this dealership's Service - dranger1

I can't speak highly enough for this dealership's Service Department!!! I had another Jeep service department attempt to repair our vehicle, they programed a gateway incorrectly and then spent 41 days trying to convince me I had to open an insurance claim and replace wiring harness that would have been unnecessary. It was time to take my vehicle to the professionals. I spoke with Rahim, the Service Manager, for assistance and he put his best service advisor on it. Before we were even done with check-in, Lee had already identified the source of the issue. After the tech's looked at it for a day, they reprogrammed the gateway, cleared the DTC codes, completed the active safety recall, and I drove the vehicle off the lot that night. There were some other maintenance items to deal with but the knowledge and efficiency of this dealership more than made up for the other blundering excuse for a wasted factory trained technician. Lee, THANK YOU!!!!!

Service department has improved dramatically from the - crmredtop

Service department has improved dramatically from the last time I was there. Service was done on time. When I tried to make an appointment in August for an oil change, they were 3 weeks out so I went elsewhere as we had a trip scheduled. This time I called on Saturday and scheduled for the following Tuesday. Thanks

I had an honest, pleasant, professional, and upfront - D.Davis

I had an honest, pleasant, professional, and upfront experience, add to it, out of state. Only 2 cars available in PNW, my home dealership didnt work out. Car Pros, came through! All transactions settled via text, email. That said, part of my recommendation is based on the "dealership personality." Dean (dealership) was upfront, clear and resonated a sense of long distance trust. I hadn't met ANYONE. I am thrilled owner of 🚗 ... thank you.

Great drop off experience. - wmell

Great drop off experience. Vehicle ready when promised. Work and price were as expected too.

Went in for an oil change and they found 3 nails in my... - STEPHENEYLANE

Went in for an oil change and they found 3 nails in my tire. They fixed it fast. Very friendly and helpful! Would definitely recommend!!

Really appreciate Richard as my go-to person there. - Mellocke

Really appreciate Richard as my go-to person there. He’s the only one who went out of his way to give me the best service and reminded me of the Costco discount. Appreciate him immensely.

I brought my Dodge K2500 in specifically for them to - gregaff2021

I brought my Dodge K2500 in specifically for them to diagnose and fix a vibration that happens when the car hits 35 or 40mph. A representative called to tell me the issue was likely a U-Joint or the tires needed to be rotated. I had them do both things, as well as some other maintenance suggestions they offered. They called me and said my truck was ready. After spending a great deal of money, the vibration is worse. It is clear that they are incapable of diagnosing the issue. Communication was horrible. If the tech found anything, nobody communicated it to me, or if they had I would have asked them to fix the problem. When I got home I looked on the invoice, and the tech stated "Identified multiple worn suspension parts that need to be replaced before further diagnosis can be made." A phone call letting me know this would have been great, but the only call I got was to come in and pay them $$ because my truck was ready. Trying to get the service manager to call me back has been impossible. Based upon what I have read on the BBB and here, I made a huge mistake going to Larson Chrysler Dodge Jeep for service. Leadership starts at the top. Clearly they have some issues there.

First of All - I love my car! - shawndonohue

First of All - I love my car! 2006 SLK55 AMG. It's my only toy and will be a classic someday. My car looks like new! Service was prompt, courteous and exceeded expectations. Only Genuine Parts used. Celelia Cline, my estimator, treated me with respect and knew how important the repairs were to me. If your car is important to you, I would highly recommend AutoNation Collision Center of Bellevue.

Do not trust these people they will mess up your car on - noneyabeezwax

Do not trust these people they will mess up your car on purpose we just needed a key they acted like they didnt know that they could not program the key. still tried to make us pay for a job they did not finish. tried to manipulate us into buying something we didnt need. when we got our car back not even a mile down the road check engine light came on .we had no problems with our car until we left the shop now we have a slew of problems maybe they thought we would take it back to them to fix.... NEVER again will we go there for anything rip off dis honest people looking to make a buck how ever they can dont make the same mistake as we did.

i am happy with your service - qualitycabinets10

I had an excellent experience for their good quality of service. My pick up was serviced and fixed right on time Everybody is friendly and ready to do the job well done Thanks

Terrible experience, real customer, not a dealer post - Kreynolds

So after buying my Jeep here several years ago, I've brought it back to them several times for repairs. It's a mechanical thing that needs work like any other car, that's not my complaint. None of those experiences have gone real well, but I wouldn't say terrible until now. My complaint is the crappy work these guys do. Recently had them do some body work after some clown rear ended me thinking "I want a factory authorized dealer to do factory quality work." I'm pretty sure that Ray Charles and Michael J. Fox could have teamed up to do a better job. The paint sucked. The parts didn't fit right. It took almost 3 months to get the job done. The car was returned dirty on the inside (grease on the interior from the shop guys and dust everywhere from the body shop). On top of all that they told me "it's not a show car, what did you expect?" It gets worse from there. I turned in my car the insurance company had rented when they told me my car was fixed the first time. After a quick inspection I pointed out a bunch of problems (the back door no longer fit flush to the body, etc. You know, hard to see stuff like that.) They told me it would be a quick fix and they would just give me their loaner car, which turned out to be a complete piece of crap that leaked water and was barely road worthy (flat tire and burned out head light and a seat belt that didn't work). After complaining about that, they said it wasn't their fault the car sucked so much, it was all they had! All in all my car had to go back into the shop 3 times, it took almost three months, the bumper still doesn't fit right, and they damaged the trim around the back window (their reply was "how do we know it wasn't like that before?"), and the attitude about fixing it right was "we don't do that for used cars." They got paid in full and I got to see how they take care of their customers. My advice to you is to go somewhere else for service, sales, parts, anything really. Tell your friends to go somewhere else. Buy somewhere else. Avoid this place like day old discount sushi you found on a warm day in the gutter outside of a waste water treatment plant.

So, I'll start my saying I previously posted a review... - Howard

So, I'll start my saying I previously posted a review saying I received terrible service - which I initially did. However, anyone can screw up. I believe what counts more is how they respond to the screw up. I am pleased to say that the Service Manager, Cynthia Lamar excelled in her response! Bottom line: after explaining the problem to her, she did not try to justify anything or make excuses. She simply realized they had made some big mistakes and had my credit card charges refunded appropriately. She also said she addressed the issues so that, hopefully, they would not occur again. So, I upgraded my review rating to 4 stars! Thank you, Cindy! Here's my original review so you can understand what happened and how I felt. ************************* TERRIBLE SERVICE It seemed simple enough. Replace auxiliary battery and intelligent battery sensor (IBS). Battery was replaced under warranty at another dealership 2 years ago. That dealership told me the battery has a 3 year non-prorated warranty. I had an extended warranty that would cover the sensor so net zero cost to me rather than the $600+ I had to spend. Teila Grinde, my service advisor, said she called my extended warranty company. When I called the extended warranty company, they said Hannah had said nothing about the sensor - just the battery - so claim was denied. I asked Teila to call again which she indicated she would BUT NO ONE FROM HANNAH EVER DID!!! My warranty will only speak with the dealership to approve a claim and only reimburse them, not me. I have used it before and never had any problems. Meanwhile, Hannah said the battery which was replaced under the Chrysler factory warranty at a Chrysler dealership was not a Chrysler battery! xxx? They wouldn't contact the other Chrysler dealership! I did and confirmed it was a Chrysler battery - just an earlier part number. I spoke with the Hannah parts department and confirmed again my battery was an old number that has been superseded by new ones - apparently this was some in-depth questioning the service department wasn't capable of doing! It was also impossible to reach the service advisor, Teila Grinde, by phone. When I would call - several times - they said she was with a customer. I said I'd hold and was told I COULD NOT HOLD AND WAIT!!! Yes, I did get a call back but not when I was able to answer the phone. It should be convenient for the customer. I ended up having to communicate via email. I put in a call to the general manager, Rich Anderson, and left a voice mail for a call back. After I emailed Teila that the battery was a Chrysler battery, rather than say she had made a mistake and would refund my credit card immediately, she said her service manager would contact me. I have heard nothing so far from Anderson or the service manager. If you're looking for terrible service, to be lied to and not being able to call your service advisor, then this is the dealership for you! At the time I wrote this review, Teila was not listed below in the Service Dept to rate. To sum up, if you are considering Dick Hannah dealership for anything, as per Monty Python... RUN AWAY! RUN AWAY!

This must be the worst auto body shop in the greater - kamuikd

This must be the worst auto body shop in the greater northwest and I have been to some really bad ones. Dick Hannah really needs to hire people who understand the needs of their customers. Car Drop off Dec 21, 2023, was told by Trinidy to only contact her and her Appraiser Ashley on Tuesday and Thursday. I was blown away by this, but OK. After the drop never hear their voices again until I pick up the car on Jan 24, 2024. The process of ONLY communicating with your customer on Tuesday and Thursday is very disappointing and updates only through texted which seem like an automated message is so bad. I would ask many times throughout the day and would not get anything back until TUESDAY OR THURSDAY and even than I would get an automated message. The lack of communication and only doing business through Text is not good customer service. I will take my business somewhere else where I don't have to repeatedly ask for information and also not have to do business through text message and be restricted to ask about my car on ONLY ON TUESDAY AND THURSDAY.