Usually not too bad but 1:45 for an oil change - bclark5311
Usually not too bad but 1:45 for an oil change unacceptable. Had a 1:30 appointment and car never went in to shop til after 2pm. Other customers came in after my self for same service and left before me. At 2:50, I asked Toni not my service writer about my car and she a a tech checking it. 10 minutes later said they were bringing it up to me and it would be a couple minutes. Another 10 minutes went by, now it 3:05pm and no car. At 3:10, I finally asked MY service rep,Rich Salstrom and he had no clue eats was going on. Could not find my keys, my car or anything. I told him 1:45 minutes was not acceptable for an oil change. He emailed my bill at 3:13 but never got my car til 3:20pm. I was a service for Keith Harnish at his Saturn dealer and Robb Heath The service manager would never let this happen. I got better service during COVID than I did today. Just not a good expirence all around
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