25 Washington Acura Service Centers

Your guys always take care of me so well and take the - Jennifer M

Your guys always take care of me so well and take the time to explain what is going on with my car and lay out options. I also appreciate that I never feel rushed or forced to do anything and that I can trust their expertise. Thank you

Great communication! - Amy

Great communication! Great customer service. Car was done quickly and looks as it did before getting hit.

First of All - I love my car! - shawndonohue

First of All - I love my car! 2006 SLK55 AMG. It's my only toy and will be a classic someday. My car looks like new! Service was prompt, courteous and exceeded expectations. Only Genuine Parts used. Celelia Cline, my estimator, treated me with respect and knew how important the repairs were to me. If your car is important to you, I would highly recommend AutoNation Collision Center of Bellevue.

Jailene was friendly and very approachable…knowledgeable, - f4givness

Jailene was friendly and very approachable…knowledgeable, eager to please and accommodating with very good communication skills when explaining the necessary and recommendations for maintenance needs. I was nervous about sending someone else other than myself for maintenance but My husband is very pleased with Jai’s responsiveness and quality of customer service. Thanks Jai !

Brought my Acura MDX in for Class A service. - Lee

Brought my Acura MDX in for Class A service. Will be driving home to Louisiana on Saturday. Easy to schedule an appointment and very efficient service! Super pleased😀

James Kim did a great job of getting me taken care of. - Tyler

James Kim did a great job of getting me taken care of. He even personally delivered my car to my home 35 miles away from the dealership.

Refused To Order Airbags For Acura Recall - smspire

I received a recall notice for the air bags in my 2003 MDX and called Acura of Bellevue Service Department 13424 NE 20th St, Bellevue, WA 98005. The scheduling rep put me on hold then came back on and told me that Acura of Bellevue didn't have any airbags for my MDX nor did they have any plans to order them. I asked several times during the call for Acura of Bellevue's Service Department to please order the recall parts, (my understanding is that a recall part is no cost to the dealership), and the scheduling rep refused. Acura of Bellevue is a very poor representative of the Acura brand. I called Acura Customer Relations who found a dealership service department 17 miles away who was able to complete the service. This was all very inconvenient.

Always a great experience. - eddieg325

Always a great experience. Met with a smile upon arrival, kept advised of progress, quick payment. The best!

This must be the worst auto body shop in the greater - kamuikd

This must be the worst auto body shop in the greater northwest and I have been to some really bad ones. Dick Hannah really needs to hire people who understand the needs of their customers. Car Drop off Dec 21, 2023, was told by Trinidy to only contact her and her Appraiser Ashley on Tuesday and Thursday. I was blown away by this, but OK. After the drop never hear their voices again until I pick up the car on Jan 24, 2024. The process of ONLY communicating with your customer on Tuesday and Thursday is very disappointing and updates only through texted which seem like an automated message is so bad. I would ask many times throughout the day and would not get anything back until TUESDAY OR THURSDAY and even than I would get an automated message. The lack of communication and only doing business through Text is not good customer service. I will take my business somewhere else where I don't have to repeatedly ask for information and also not have to do business through text message and be restricted to ask about my car on ONLY ON TUESDAY AND THURSDAY.

Cole did a great job helping me with the purchase of my - DP

Cole did a great job helping me with the purchase of my new 2023 GMC Canyon AT4. He was very thorough showing me all the features of the truck. I highly recommend George Gee GMC.