927 Virginia Used Car Dealers

Customer service has always been a Strong Value I welcome - Alice M.

Customer service has always been a Strong Value I welcome deeply!! After finding out that this mechanic sold used cars it turned my car buying life around. Why not purchase a vehicle from the mechanic that would know the vehicle inside out. I am very happy with the help and financing that was provided by Ms. Shakina. Very friendly and caring environment. Thank You, Alice M.

So I have been searching online for a reliable commuter... - Claire171

So I have been searching online for a reliable commuter car. I'm a very careful buyer, I read reviews before going to any dealer. On my search I came across Altech Cars Ltd and they had a few good reviews. This dealer had a good selection of camry's and corolla's with really good prices. So I made an appointment with Bob, he a very nice person and very polite. I finally arrived at the dealership and this was a very nice place, not what I was expecting. So we went on the test drive, the vehicle ran great and it was VA inspected. I bought the vehicle, and im a very happy and satisfied customer. My vehicle is running great, and this review is to show my appreciation. Thank you so much

I’ve contacted them three different times/ways and they - Marylandmaven

I’ve contacted them three different times/ways and they have not responded to me about a car I’m trying to purchase from them. So they can just keep it.

Best used dealership by far in the area. - BMichael

I can not tell you enough about how Auto Chiefs made an amazing impression on me on my visit to the dealership. The guys there were very non-assertive, yet attentive of their customers. They are honest, and I got to meet most of the guys there. They told me the truth about how the process works for them, and how they buy and sell vehicles. The service manager was great, i had noticed a slight problem when test driving a vehicle, and as soon as I came back from the test drive he had talked to me about the situation; and even shared in the service records for the vehicle. The Manager was great also, he had helped me understand their financing options, and coverage's after I left that evening. The process is never easy finding a new vehicle for yourself, especially if it is a used one. These guys made it possible for me to find the right truck, in a overcrowded market of NOVA. If I were to personally recommend a dealership it will be these guys.

Pleasant staff who listened and created a great buying - Randy G

Pleasant staff who listened and created a great buying experience. Easy to work with. The car on the lot was as described in the sales listing. They allowed my mechanic to look over the car for my peace of mind and completely handled all the DMV filings and paperwork...I'm completely satisfied with the results.

Autoland has left me stranded with a broken car and an - Tiffany Hall

Autoland has left me stranded with a broken car and an empty wallet. Owner of this location, Hashmi, Shamim is same owner of Thornburg location. I trusted them because they gave me a 15 days contract to return the car after I got Pre-purchase inspection done with Infiniti if I found any issues! Well def did! Had an oil leak, sunroof leak, etc Took it back to their Thornburg location. They did not take vehicle out of my name. They kept it over 30 days then claimed it's all fixed! NO... 2 days after getting it from them oil issues started again and it started smelling. It now was towed to a shop and sitting needing $15k engine replacement. The sunroof is still leaking. I am paying a car loan on a vehicle for next 4 years that I can not even move, shouldn't be in my name, can't afford to pay a $15,000 engine replacement on and credit is tied up on this vehicle so can't even get another one to get my 3 kids around! 'Disappointing' doesn't begin to cover it. They also post signs saying they are BBB members BUT not and have a F rating! This is not a trustworthy place, same owner of Thornburg owns this location Save yourself the trouble and do not give them a cent. They sell anything but quality cars and give contracts but they are no good. Avoid at all costs! We went yesterday to the Thornburg location and they have taken every car off the lot and shut it down there. We went to the Fredericksburg location and the owner of both locations, Hashmi, Shamim told Stafford Sheriff's Office and Police officers he was not the owner, (Incident #2024011187) and go to Thornburg location and see Khalid Mirza who is the location Dealer Operator. Upon arriving there is when we noticed the entire dealership is now closed up and no cars on the location. He refused to come speak. The Sales Person, Jessica Crane Brendle Hawley (who has no license and not sure how she can even be a sales person) was there boxing the office up with movers and tried to have us charged with trespassing when we had Spotsylvania officers meet us there. Everyone should AVOID at all cost!

Deceptive sales practice - Leave the lot, expect nothing after

Purchased a vehicle in which I asked 3 times for photos for body damage upon arrival, the tailgate was broken in three spots he informs BBB his missed that area but yet found the smallest ding on bumper to photo? car arrives the check engine light goes on the next day, moon roof breaks, tires too big per dealership for vehicle ect ect states not party of warranty....wants to fix the tailgate under his term and his small dealer rate when I have 3 viable repair rates from dealerships which don't come close because he just wants to put a band aid on the fix. This guy knew what he was doing right from the start since he missed such damage and caught the little scratches everywhere else but three times after req. photos somehow blew by those.....now I had to hire an attorney yest to collect on fee's to repair....very dishonest salesmen, think twice before purchasing if you want someone trustworthy. I was very upfront with him, and he took me for a ride!!!

Walking around the car I wanted, I saw a mirror was - wiantjohn

Walking around the car I wanted, I saw a mirror was broken, and was told, “If you buy the car, we’ll fix that.” {The car was delivered to me with that gray mirror replaced by a black mirror}. While I waited for the car to get delivered to me, I noticed that the website, and about 3 other phone numbers for these guys didn’t help. The website email address got me a form letter response. Their voice mailboxes are full. It almost seemed as if they took my deposit and left town. They were willing to put in writing that I could call them if my vehicle didn’t pass inspection, and they would “take care of it.” Later, as I was getting screamed at for not responding to a text asking me, “who are you?” …. I discovered that actually meant they wanted me to drive back 70 miles to let them fix it / not reimburse me. Is that a trick, stupidity, or is that just a Lie? At one point, I was asking when I could get the car picked up to have it delivered to me and was told they were “waiting on a $89 part.” I insisted I could not wait longer and would pay for that part to be replaced myself. Later, that part was quoted as over $2,000 to replace. My mechanic also said, “I don’t understand why somebody put this NON compatible (after – market) part on this car…. unless they were just trying to sell it - or something.” (Or something). They claimed they have several different people in this dealership, in that small house by the road, but I only met two brothers. The various cell phone numbers I was called from - had various names shown. Ultimately, separate from the roughly $2,500 I’ve paid to get this car fully repaired, etc.SO FAR, since the purchase, it’s still a good car / decent deal. If it weren’t for the strange explosion of intimidation tactics I heard when we discussed the promised reimbursement (they lead me to believe I had coming), I may have enjoyed the purchase. But now, I wonder if the “as is” warnings all over their windshields allows for various people to remove and re-sell parts, or something. I would never have considered such a thing if it weren’t for the overwhelming dishonesty about the inspection reimbursement lie. When somebody screams at you with illogical statements, there is a very good chance they just want you to "go away."

AutoLink JEB & JEFF are DISHONEST salesman...They wo THEIVES - Sad because of unfair treatment

They charged me twice for the same part...my warranty company paid but they would not release my car to me until I paid the same amt. The warranty company paid.... warranty company advised me to pursue getting my money back..they agree that JeB & Jess are DISHONEST dealers and That I was treated unfairly.

Excellent Prices on Vehicles - Mahan

Easy People to deal with. They have negotiable prices and perfect warranty. I am so happy with them and recommend them to anyone who is looking to buy used cars from the best used car dealership in 23454 area.

I bought the car from them, they were up front and easy - Matt

I bought the car from them, they were up front and easy to get along with. I liked that they handled driving the car over to my shop and had it inspected with handling needed repairs with the answer being “I got you” they took care of the minor repairs and I enjoyed the experience compared to the other small dealerships I’ll probably buy my next cheap car from them. Thanks!

poorly - Karen

don't GET a car from there rip off you Will be wasted your money you Will be buying a lemon I waste lot of money to have my car fix

They were so helpful and nice. - Donnaw721

They were so helpful and nice. The car was just as advertised and they worked with me to get all my paperwork done by talking directly with my bank to see they had all the information need so I could have a better interest rate.. they went the extra mile!

People that know pre owned cars - Johnnybravo3873

If you want service and quality cars at a great price , see these people. Promise you won’t be disappointed. Drive a little down the road from drive time on arch road and see car America first. Chrystal pursued me for a month to come in and it made my day, put things in perspective , and left better than I came. Love these people

I have not received a reply to the email that I sent - danderson1101

I have not received a reply to the email that I sent them. Still waiting for a response.

Mike Gray is the best ! - T doggy

Mike Gray is the best ! Easy to work with, financing genius. Got me in the car of my dreams at the payment I requested ( actually a little better ). I will be back

The process could not have gone any smoother! - bmoore1427

The process could not have gone any smoother! I bought a beautiful SUV in excellent condition. The price was fair and I couldn't be more pleased. I will definitely recommend this dealer to my family and friends. If I ever need another vehicle this is where I'll be going.

Can't say enough good things about CarLotz. An... - xx

Can't say enough good things about CarLotz. An exceptional experience in every aspect. I wanted to trade my car in and had been to the usual dealer route. Found a car I liked and was offered a 'lowball' trade offer. I had done my homework and knew what my car was worth. They offered low wholesale for my car, which was spotless and didn't have a scratch. I walked out. Found a vehicle of interest that was at CarLotz. Good price, and near exactly what I was looking for. So off I went. They were professional and not pushy (note that they don't work on commission!!). Pricing was upfront and all inclusive (cost, their selling fee, tax, tag, and title) without a bunch of useless haggling. They even let me take the vehicle for an independent mechanic inspection (AAA Care Care Center for $116 -- a bargain for peace of mind and a 2 hour complete top to bottom inspection by a certified mechanic). The inspection confirmed that the car was in great shape and CarFax was provided by CarLotz as well. Bought the car and told the CarLotz folks that I would like them to sell my car. They appraised the car and made all arrangements for selling it at a fair price. They took care of everything -- prep, inspection, pictures, web advertising, test drives -- all I had to do was complete some minor paperwork, sign over the title, and pick up my check following the sale. ABSOLUTELY PAINLESS PROCESS FROM START TO FINISH. Took 10 days and $3,300 (44%) above what the lowball dealership wanted to give me. I now have a great vehicle that fits my needs and have sold a vehicle at a fair price. The staff at CarLotz made the whole process of buying and selling a car easy. I can't say enough good things about how I was treated. I doubt I will be heading back to a dealership in the future -- they still play the stupid games, like let me talk to my manager and they try to confuse everything with a bunch of smokescreen garbage. I know where I will be going the next time I want to buy or sell a car. Can't say enough good things about the whole experience of buying and selling through CarLotz. They are the best.

Would not recommend anyone use this dealership. I... - wapaolini

Would not recommend anyone use this dealership. I purchased a used car through them and paid in full. 30 days lated I still did not have the car. Each time I visited or called they gave another excuse for why they did not have it. Several times they told me to wait as the delivery truck was coming, and then they closed their shop even though they had promised to call me as I waited across the street. On the day they said it finally did arrive, they refused to let me see the car! In the end they returned my money, with no appologies or cares about the entire process they subjected me and my family to. Unprofessional, uncaring, and suspect dealership and staff. While waiting there several times, saw and heard other customers in similar situations with them having paid for cars and after lengthy times getting no delivery. Stay away from this business.

Very helpful and very low pressure. Richard Couron... - slstaff

Very helpful and very low pressure. Richard Couron always gave us the detais about each vehicle we asked about. Enjoyed our experience and feel like we made a good solid choice on the F150 we bought.

No one ever contacted from the dealership about the white - Ssdd200

No one ever contacted from the dealership about the white 2014 Honda ridge Line se I was interested in purchasing. So it on line and gave them my contact info.

Bought the car in April 2023. - davy.toxic

Bought the car in April 2023. Went for its first oil change and my mechanic said it was low and I need to keep an eye on it. Car had a leak on both sides of the engine, which was repaired (by Sheehy because CarMax didn't have the tools to fix it). Even after the repairs, the car is still consuming oil at an alarming rate (1 quart per 700-1000 miles). The warranty that CarMax pushed onto me through Fidelity Warranty services is refusing to cover the cost and CarMax is also refusing to pay. I have filed a complaint with the Better Business Bureau and the Attorney General's office. I also have a meeting with a lawyer and have reached out to some local newspapers as well.

Rip off artists, do NOT buy from them! - VAL/ang12

If I could give this business a negative star rating I would. The two women who work there are nice and friendly, but they are definitely "used car sales people". I purchased a vehicle from them on October 15, 2018 and it has already died. Supposedly the vehicle has passed Virginia safety inspections, but I am not sure how it passed because when I took it for inspection in Maryland I was told that it wasn't safe to drive. It was missing 2 lug nuts from a wheel along with a broken rod on the wheel. But more importantly it was rusted so badly that when we got it up on the lift you could see through the rusted panels into the vehicle. We saw the rust at the time we purchased it, but was told that it was "superficial" so there was no need to worry. Yeah right... the auto body shop quoted me $5K to START the repairs. We contacted the company, but because the car was "as is" sale I have no recourse to get my money back. Additionally, the car has now stopped working totally. I was driving and all of a sudden it stopped and would not start again. Unfortunately the vehicle is now destined for the junk yard because it isn't worth the money it would take to make it run again. NEVER EVER buy from this company. It is a fraudulent business and will take you money while leaving you hanging out to dry.

Lacking customer care and quality vehicles - bre

We bought a 2008 gold Dodge Grand Caravan in 2016 from Champion Auto and the transmission was diagnosed at Amaco, the paperwork turned into and read by Champion. We sold it back to them in 2017 and paid them for another vehicle a 2009 Subaru Forester. The transmission had a complete failure and required to be replaced not even rebuilt, less than 30 days later. The powertrain warranty left us still paying $1000.00 to replace it. During the time it took to diagnose I was unable to ever get a hold of Scott, who Donna insisted made all purchase and mechanical decisions, but was "at auction" or off any days and times we called or were there to speak with him as Donna could not make any decision about assisting us or the questions we had about how they would help with our second purchase from them with no way to drive it. Donna even went as far as to tell me they had been closed on a business day they agreed to call us back but having called from an unknown number that was revealed to be untrue as the gentlemen who answered gave us their hours of operation but repeated that Scott was unavailable. We currently have their loaner white 2003 Tahoe listed at $6,999 sitting in our driveway that also didn't run for us to use. We returned it mid need, my husband listed the issues he knew aside from it being very far out of oil change, low coolant light on, brake and head lights out, and a bad front passenger tire. After picking it back up after it had been to Merchants for...something We found the same issues aside from the headlight fixed and the service engine soon light was now on. Shortly after that we were unable to get it back to them and once notified it is still here because Scott is inevitably unavailable. I had a great experience with Chastity and recommend her but Donna and Scott gave us the run around for a very long 2 weeks now. We had prepared to spend more money to replace our other car with them but after having the Subaru be a loss not even 30 days into our purchase this has put our family of 5 in a very poor position, much less the 2007 black Volvo S40 had a very large wood chip nest behind the radiator with chewed through wiring, so we couldn't purchase it when we had planned. I felt swindled by them. They knew the circumstances and strain this has put on us but have a lack of duty to their customers. We have remained calm, however frustrated and do not plan to ever purchase from or recommend them again.

They sold me a lemon car. The car value is 9 times what... - slowmotion1914

They sold me a lemon car. The car value is 9 times what it is worth. I got the car one day and it broke down again the next day.

Didn't call me back after test drive. - Jamie

I test drove a 2002 Chevy Avalanche (orange). I test drove it on a Thursday. Sun roof leaked. Owners said they would fix (most likely drains clogged) and call me back the next day (Friday) so that I can come back and take a look and another drive. I was going to purchase this vehicle. I never heard from them. I called today (Monday) and I was told the truck was sold. I sure hope they fixed the leak or the next owner will be very upset. Beware that they won't get back to you even if they say they will. It wasn't meant for me and I won't go back to this dealership because of this experience.