28 Virginia Subaru Dealers

Always so efficient and punctual! - ecbake

Always so efficient and punctual! Comfortable waiting room. Always a positive experience. Had to get a courtesy ride which was much appreciated.

Have only had one interaction with the service dept. - Joanie

Have only had one interaction with the service dept., & was really delighted that Corey was able to solve an ongoing problem I had since I bought the car in April. Several of the sales people tried to help me originally; but, the problem required someone with real technical knowledge. It took several attempts to rectify the issue; but, it was finally resolved!! Now, I can use the car features which I couldn’t access before. The other service people were very kind & attempted to help as well. Hopefully, all my future dealings with service issues will be handled just as carefully & as pleasantly as this one was. I really appreciated all the effort that everyone put int to resolve the problem I was having. Thanks for the great help!!!!

Rashaud was so easy to work with at every step in the - magnapie

Rashaud was so easy to work with at every step in the process. He made the selecting and purchasing my first Subaru a pleasure.

We walked into the dealership and were greeted by Rolando - jim-dianedavis

We walked into the dealership and were greeted by Rolando Mendez in a friendly and cordial manner. He listened to what we were looking for and presented us with several options. He did not pressure us; he helped guide us to the car that was best suited for us. He also was very patient in showing us how the new to us car mechanisms work. We are happy to recommend Rolando and Bob Wade Subaru to anyone looking for a Subaru.

I am especially pleased with Farrish Subaru. - caw4345

I am especially pleased with Farrish Subaru. I am an 80 year old single female with no children. I need all the help I can get when it comes to servicing my car. Farrish Subaru provides that special kind of family like help for me, They listen to my concerns, do a complete diagnostic testing of my car, and have the technicians examine and then advise me of repairs. I am presently driving a 2017 Forester. Farrish Subaru keeps my car in great shape. I never have to worry about what I should do next. I am always confident that my car will take me where I need to go. Thank you Farrish Subaru.

I had a phenomenal experience purchasing my CROSSTREK. - Kylie123456

I had a phenomenal experience purchasing my CROSSTREK. Anibal, Josh, and Mike went above and beyond to help me though the process. Their knowledge and expertise made for a smooth and stress-free experience. I couldn't be happier with the customer service and my purchase. I plan to be a Subaru owner for life! Thank you!

Casey Volkswagen is consistently a great place to have my - evanmeade

Casey Volkswagen is consistently a great place to have my car fixed. I recently brought my car in for routine maintenance, and they identified an issue with my head gasket and were able to get it resolved in two days, saving me a much larger and more expensive repair in the future. I especially want to highlight my service advisor, Damian. From the second I walked in he kept me as informed as possible about what was going on with my vehicle. Despite being very busy, he checked in with me frequently and took the time to answer any questions I had regarding the maintenance being performed. Finally, after learning that I was going on a road trip soon, he gave me thoughtful recommendations on services to help ensure my car was safe. Damian made what could have been a stressful and expensive visit incredibly smooth. I truly appreciate the care and attention to detail, and I’ll absolutely be coming back for future service.

Tom Gallimore serviced my vehicle yesterday. - Daisybd2008

Tom Gallimore serviced my vehicle yesterday. He was so courteous, helpful and very knowledgeable. He was great. Thank you, Tom.

I did not have an appointment -on a Friday afternoon- but - Butlerdominique227

I did not have an appointment -on a Friday afternoon- but the garage took my car right away. I explained the problem. Immediately my car was lifted and the problem was fixed. I previously went to 2 others dealership but both did not resolved it. They should have noticed a flat tire. Sheehy fixed it and happy I went. The cherry on the cake? I was not charged for the repair.!! I will be returning.

All staff were pleasant, professional and courteous. - Jimmy

All staff were pleasant, professional and courteous. Especially Jeff Taylor. Jeff was patient, extremely knowledgeable and took the extra time to help down load and synchronize our :my Subaru" spp...i.cluding building our ptofiles. Jeff is a valuable asset to your sales team.

Well pleased with service on my Subaru outback , and the - melvinbwxt

Well pleased with service on my Subaru outback , and the service department . People that I talked to were very friendly while waiting to complete service , noticed show room and service area were very clean .

Friendly dealership, relatively low pressure sales. - Subaru

Friendly dealership, relatively low pressure sales. Excellent service department, with prices that aren’t bad for a new car dealership, and they seem to always fix our infrequent problems right the first time.

To Subaru Corporate Customer Relations, I am writing to - Shulda Bouta RAV4

To Subaru Corporate Customer Relations, I am writing to formally report a serious breach of safety protocol and customer ethics by one of your dealerships, following my recent service experience with my 2024 Subaru Forester Touring. As a former fighter jet technician, I am trained to detect mechanical oversights that pose safety risks. During a routine tire rotation RK SUBARU dealership failed to adjust tire pressures to match the Forester Touring’s manufacturer specifications, where the front PSI is higher than the rear. This oversight violates standard safety practices across the automotive industry, including Subaru’s own guidelines. Driving off the lot with improperly balanced tire pressure is not just negligent, it’s dangerous. After submitting feedback via Subaru Corporate’s anonymous survey, I received an unsolicited voicemail from a dealership employee stating, “Sorry I missed your call, maybe we can talk on Monday.” I had not contacted the dealership. This was a clear attempt to identify the source of the anonymous complaint, an act that I consider customer harassment. Furthermore, the dealership continues to conduct in-house service surveys that require customer signatures, despite Subaru’s policy prohibiting such practices. These surveys are presented before the customer has had a chance to verify the quality of service, effectively coercing premature approval and shielding the dealership from accountability. This pattern of behavior, technical negligence, retaliatory tactics, and disregard for corporate policy, undermines Subaru’s reputation for safety and integrity. I am requesting the following actions: 1. A formal investigation into the dealership’s service practices and survey procedures. 2. Assurance that retaliatory behavior toward customers who submit feedback will not be tolerated. 3. Confirmation that tire pressure protocols are being reinforced across service departments. I expect a prompt and thorough email response. They won't don't do nothing. Subaru is all out of love. RAV4 would annihilate them if Toyota would just have the side view mirrors adjust with the memory seats, instead of just the seats. Oh and 2 hours for scheduled "express oil change/tire rotation!

Very easy to work with. - Jhchesser

Very easy to work with. Convenient access to make appointment. Maintenance day reception is friendly and helpful. Wait time is reasonable and price are like wise. No issues. Just good service.

Today it was hot outside, but I purchased a 2025 Subaru - Happy_Grandpa

Today it was hot outside, but I purchased a 2025 Subaru Outback AWD with 2.5 liter engine, lane keeping assistance, navigation, dynamic cruise control, front bucket seats, emergency braking, cross traffic alert, Lineartronic CVT & a lot of other modern features from Moore Subaru of Richmond. I have purchased just over 30 new cars/trucks/SUVs in the last 40 years (yeah I’m old) and feel this experience was the best because of their friendly professional staff, huge selection, and competitive pricing. I searched available local inventory online and compared pricing. Then I requested an out-the-door (OTD) quote from both Moore Subaru of Richmond and CMA Colonial Subaru. Moore Subaru of Richmond provided the best pricing and had a much better selection than CMA Colonial. They sell a lot more Subarus so they can offer better prices than their competitors. As an example, Johana Labarca of CMA’s Colonial Subaru offered me a used 2024 model at the same price because they couldn’t come close to the Moore Subaru of Richmond’s price. This proves it’s better to shop at a family owned dealership vs. a large one like CMA that refuses to negotiate. CMA states on their website that they will beat all offers, they proved that’s a lie today. My first interaction was with Eddie Edwards, my salesman to request an OTD quote. His sales manager, Rocco Karamoutsos provided the OTD quote as requested within a couple hours. Since it was the best offer that I received, I decided to buy it from them. When I showed up I received the exact vehicle & exact price that I was quoted by Rocco. No tricks. Eddie provided me with a test drive, helped with the initial paperwork, & provided a thorough introduction to my new Outback with a lot of modern features. Eddie took about a half hour to introduce my wife & I to all the features, especially syncing the phone. Eddie walking us thru all the electronics. He even helped us fix a high volume problem with CarPlay in our other vehicle. Dino Capocelli from their business office prepared and finalized all the paperwork & financing and explained all the benefits of the additional extended warranties available. No high pressure, arm twisting like I’ve experienced at other dealers. Moore Cadillac Subaru of Richmond has been selling Subarus for over 20 years and From my experience today I can see why they have a well earned reputation of providing a friendly, honest sales buying experience. No pressure. No gimmicks. No old school tricks. I will buy my next Subaru or Cadillac from these guys. Thank you Eddie, Dino, & Rocco.

This is a great dealership. - Liljack1964@

This is a great dealership. Sales department plus service is out of this world !! Elly is top notch service manager. Great to work with. They act like they care.

Mustapha was the best used car salesman I’ve ever met. - Tula722

Mustapha was the best used car salesman I’ve ever met. Made sure I was getting what I wanted, worked with finance to get me the best deal, and I went in to buy one car and I left with a better one. He’s very agreeable. He’s very knowledgeable and friendly and it was a joy to buy a car through him today

I would suggest looking at this company's profile and - Truth

I would suggest looking at this company's profile and rating on the Better Business Bureau website before doing any deals with this unprofessional dealer.

From sales to service, this is the Subaru dealership to... - alemansee

From sales to service, this is the Subaru dealership to go to. I recently purchased tires for one of my Subarus that I bought from here. The price was competitive compared to other local tire specialty shops. These people are professional, polite, and the service was performed quickly.

We recently bought a Subaru from Pete Bader at Breyer - Katherine

We recently bought a Subaru from Pete Bader at Breyer Subaru and it was a great experience. Straightforward, honest, and no game playing. Easiest and most pleasant car buying experience we’ve ever had. We drove down from NY to buy our car from him and it was definitely worth the trip. Will gladly make the trek again for the next car we buy. Thank you, Pete!

Amazing experience of buying a Subaru Crosstrek from - Morteza

Amazing experience of buying a Subaru Crosstrek from First Team Subaru. I was looking for a japanies car about 3 month, but I could not do that because of the bad condition of car market these days. Finally, I ended up in purchasing Crosstrek with First Team. I was taken care by Zippora and she is very nice woman (I really appreciate for being patient and kind because I am a foreigner and my English is not perfect). I could buy my car with peace of mind. The financing team (especially Paul) offered me very good finance. Totally, I feel happy with my purchase and my car. Thank you First Team Subaru Norfolk.

Well Run, polite and professional - meanangrybutfair

What a pleasure working with this dealership, really really well run. I was told its family owned which makes sense because I felt like family while I was there. My questions were answered, the price was in line with what I researched and they treated me with respect. Go here, buy here!

I hav e nothing but good things to say about this - EMG

I hav e nothing but good things to say about this dealership. I had an easy, enjoyable experience. See Chris!