Safford Brown Subaru Manassas has the most reliable, - CHorak
Safford Brown Subaru Manassas has the most reliable, friendly and professional service department of any dealership with which I have ever been associated. Each time I visit - including this past weekend (02.08.2025) - the service team is gracious and transparent. It is this latest experience by which I give Safford Brown a 5 star rating.
When I entered the service area, I was welcomed by several employees and asked on more than three occasions if I needed assistance. Though I had an appointment, it really was nice that the service team responded to my arrival in such a customer forward and cordial manner. Within moments, my service advisor Meredith and I were going over the scheduled maintenance I had requested and additional matters I wanted checked. Once we had discussed each item, Meredith went back through the list to make certain no details were missed.
While enjoying a comfortable wait, I witnessed several service personnel coming in (on more than one occasion in some instances) to inform other customers of the progress of each of their repairs. Although I was in for regular maintenance and was familiar with the amount of time I'd be there, Meredith still came in to update me on my vehicle. What a delightful thing it is when a company and its staff communicate so readily with customers.
When my car was finished, Meredith walked me through everything that the technicians had done and explained the invoice. As I drove off, I knew that my vehicle been well worked on and examined; but more importantly, I had that feeling - as I always do when I come to Safford Brown Subaru Manassas - that the service department cares about me the customer. For both reasons, I will continue to be a loyal patron of this dealership.
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