51 Virginia Volvo Service Centers

I am very pleased with Lindsay Volvo servicing my car. - Juan

I am very pleased with Lindsay Volvo servicing my car. They were able to find and fix the problem I was having. I like their customer service and friendly employees.

Blind Spot sensors were faulty. 4 times had in for... - raytraen

Blind Spot sensors were faulty. 4 times had in for service. Finally blamed a small scratch which voided the warranty. Charged me for the service. Promised loaners and once out of 4 times did they supply.

Their Sprinter van service is less than stellar. - mdh

Their Sprinter van service is less than stellar. They do not offer service while you wait, even for a 1 h job. As I live 1 h away, this results in 2 hours of travel to deliver the van for service, and 2 more hours to pick it up. No loaners provided, so I have to take the bus. The van is a 2021 model purchased new. It now has 40,000 miles. We have had issues with the software controlling crosswind assist and adaptive cruise. It took 3 visits to fix the problem, which was solved by a software upgrade. Was the software update available during the first 2 visits? Next problem was the phone interface. Android Auto seemed to work fine, but phone calls only worked correctly 10% of the time. 2 separate trips to try to solve that issue. My Android phone worked fine on several rental cars indicating there was nothing wrong with my phone. At the 2nd visit the Service Advisor tested the system with my Android phone and repeated the problem. He then tried it with his Apple phone and it seemed to work fine, so he concluded there was nothing wrong with the system and said there was nothing they could do, and I should buy a new phone. We used my wife's Apple phone for the next long trip and found that Appleworks crashed the infotainment system a couple times a day. So back to the dealer for a 3rd visit upon our return. They discovered a software update that seems to have fixed the problem with both phones. Was the software update available earlier? On the 2nd phone problem visit, we reported a problem with the passenger seat belt not fully retracting. Given the transportation time cost if we left it, my perturbed state over the lack of concern over my phone problem, and the fact we have an extended warranty that indicates it covers all of the electronics, I did not leave the van to address the seat belt issue. When we brought it back for the 3rd phone visit, the van was out of factory warranty. The problem was diagnosed as a switch on the seat belt. Cost to fix, $1,000. The Service Advisor said it could not be covered under factory warranty, and when he checked, it was not covered under the extended warranty. Advisor seems to be a misnomer. He should have informed me that this was an expensive repair that needed to be completed while in factory warranty as it was not covered under the extended warranty.

This review is for the service dept. - tryan777

This review is for the service dept. Debbie stack is AWESOME! Not only did this dealer take care of all of the issues i had with the car but they also did the state inspection and updated the software for free. Debbie is very professional and kind on the phone. She called back every time i left a message, even if there wasnt much to say. When they finally did the warranty / out of warranty work on the car it was done in just a few days and she invoiced it out immediately so i could pick up the day it was done. The work the dealer did was also spot on. Very clean, everything they touched looks brand new and untouched. Excellent workmanship! Thanks again for the awesome service and i'll definitely be coming back if i need anything else.

I’ve (somewhat unfortunately) had to visit BMW of Fairfax... - carguy2019

I’ve (somewhat unfortunately) had to visit BMW of Fairfax Collision Center several times over the past 18 months to have various body damage repaired. Every time the experience has been beyond phenomenal. While the quality and timeliness of the repairs is excellent, what really stands out is the customer service. Whether it’s been to push my insurance company to authorize having the car repaired the right way (rather than the cheapest way) or helping me deal with the results of my own inability to drive without bumping into stuff, the staff has always been professional, friendly, and very helpful. I normally wouldn’t look forward to visiting a body shop, but I always enjoy visiting the BMW of Fairfax Collision Center...BMW of Fairfax’s regular service center could definitely learn from them. Ian and Henry have both helped me, with both being excellent!!

Recall Notice - Jean Welch

I want to praise Jim McAllister, J. Malone, Jr. and Bob, 2nd shift mgr. for their outstanding help in resolving my recent problem. Excellent Job!!!

Reliable, fairly priced, intelligent service. Excellent... - MadDawg

Reliable, fairly priced, intelligent service. Excellent place.

My wife's brand-new 2005 Town Car has an integrated... - Skylaw

My wife's brand-new 2005 Town Car has an integrated Nav/THX sound/6-disc CD changer. The CD changer ate a disc, requiring replacement of entire unit. After the initial problem, the car was returned with LCD screen down - Nav & radio could not be used. I moved the LCD back into place to enable these features for the 3 weeks we were told to expect for the replacement system to arrive. My wife kept calling after expected delivery date of parts and was told repeatedly they were not in. At the 6th week, she was told the replacement unit had come in 3 weeks before. After the 2d appointment, the car was returned with the service invoice annotated "replaced and tested" and the eaten CD on the floor. The unit was not replaced at all - marks that had been on the changer face were still present. The changer would accept and eject CDs but would not read any of them - so much for "testing." On 3rd trip, my wife was told Cherner would install a new unit the next day - undoubtedly the one that should have been installed in the first place. The mechanic tried to blame problem on home - burned discs. Not so, all were commercial. When the unit was in fact replaced, all worked fine. I have many suspicions about an invoice that says plainly that an expensive ($3000 option) unit was replaced and tested, when it was very obviously not. The car has an automatic trunk opener/closer. Soon after purchase, the trunk closer SLAMMED immediately after opening fully, hitting my wife's hand hard. Injury was not major, fortunately, but the trunk slammed hard enough to have taken a limb off or cause serious head injury. It shook the whole car, and bounced it on the suspension. The problem repeated every time the trunk was opened after first time it occurred. The cause was a torsion bar in the trunk mechanism that had become dislodged. Cherner's response: Don't put anything on the raised shelf in the trunk. It could happen again. Before the repair, I made a video of the trunk slamming 5 times in a row as soon as it fully opened, and hand-delivered it to the National Highway Traffic Safety Administration, together with a complaint. It's a safety problem of great concern, and "don't put anything on the shelf" is all Cherner can say. Dealer-installed wheel well mouldings were not installed properly. One came off even before the car was delivered to my wife. On the last trip (for the nav system problem) it came off again and was destroyed in the dealership's car wash. The work is just sloppy and it is not checked adequately. Terrible quality control. One "service" manager became extremely rude to my wife; she refuses to deal with him any more. The second manager has been an improvement, but the work in the maintenance bays is still awful. We are looking for another dealer in the Arlington VA area; we have never had such bad dealings from any other L-M dealer in other cities (Tampa, FL, Sacramento, CA and Baltimore, MD). Most have been super. Not these guys. Lack of cooperation or followup was evident even at purchase - it was a painful experience. Even at the front end, these guys don't know how to do business. We had our own financing, and it was a straight-cash deal - no trade. Price was fine ("employee" discount), but the delay tactics, unnecessary delays in getting the car out the door as my wife wanted it, and even the inability to get the sales people to credit the cost of the unused standard wheels against the cost of the upgraded wheels (which they insisted in selling at full retail) was a trial - although they did it after an hour of haggling and waiting. Although we found our car 10 minutes after coming onto the lot, it took four hours to complete the transaction on a straight cash deal!! Not a service problem, but part of a dealership problem - these guys just don't care about doing business or taking care of customers.

Todd Cadle is always helpful. Everyone at the dealership... - Sandra-damico

Todd Cadle is always helpful. Everyone at the dealership goes out of their way to answer my questions and even to work with me to get my back cargo door to respond to my foot and open. This is an ongoing issue .

DARCARS – Fairfax Volvo: This is an unsolicited review. - Rich A

DARCARS – Fairfax Volvo: This is an unsolicited review. The Dealership and Service Advisor (Melvin Smith) are absolutely OUTSTANDING! Melvin always gets it right the first time! By far, he is the best Service Advisor at Volvo we’ve worked with over the years. Some words that come to mind are: Professional, Customer Oriented, Knowledgeable, easy to work with, and much more. Thanks for having the caliber of folks like Melvin on your staff!

Look no further! - alan

Look no further! These folks provide excellent customer service and dependable work. They are local and have experienced technicians and leadership!

This dealership couldn’t give less of a crap after the - Disappointed in Winchester

This dealership couldn’t give less of a crap after the sale. Our $60,000 2019 XC60 was in the shop for the same electronic issue five times. Every single time that we made an appointment they said there would be a loaner for us. And every single time they failed and there was no loaner. We still have not had it repaired, because they are awful mechanics. We are unable to lock the vehicle so we have to take everything out of it when we travel to a public parking area. I would drive three hours away to get this thing repaired rather than waste my time with this bunch of woodchucks.

2019 Volvo S90 T5 AWD with 5,xxx miles on the OD - Came... - MNowrangi

2019 Volvo S90 T5 AWD with 5,xxx miles on the OD - Came in for a Polestar Engineered Performance Upgrade & Scheduled Factory Maintenance. Pros: Craig took care of everything that needed to be done and I was promptly billed. Q&A dialog between the service advisor and vehicle owner was satisfactory. New show room boasting a total of 3 vehicles, with an extremely limited boutique shelf stocked with crayons and coloring things for kids. Although the parts building next door didn't have a lot going on either, it was a entertaining talking with Bill about water-wells, hand-pumps and his 15 year old cat. Clean restrooms. Follow up via email reminding you of your appointment was appreciated and so was the seamless ability to self-check in and track your service progress via your smart device. Cons: small cramped showroom, especially with sales, administration and management cubicles in very close proximity to the customer lounging area. With staff hovering and keeping an eye on you, it did seem a bit disconcerting. The car wash at the time of exit delivery turned out to be more of a rinse with no wipe down as water marks were visible all over the exterior as were finger prints left on the interior center console.....with a blonde interior everything becomes visible. Thanks to the kind gentleman from preowned cars who walked me to the service bay. The GPS had me arrive at their previous building now empty. Thank you Beyer Volvo Cars, Falls Church VA for servicing my car.

When I set my appointment and visited the site for the - englishbrown

When I set my appointment and visited the site for the first time, I felt staff to be talking amongst themselves about personal issues, and I was told to fill out forms that I had already filled out and sent then once those have been located, staff told me they had not checked the email and did not notice. The forms had been returned already. When the staff contacted me about adding additional work, I agreed and then a few minutes later I did reach out to them by email and let them know that I did not want the work completed and then I wasn’t reached until the next day by staff to tell me they did not check the email timely and did not have the information to let them know that I was not looking for that additional work to be done when I asked to speak to the general manager he was very rude and abrupt. He would not listen to my points at all. He continue to cut me off and make his points to say that I need to pay for it no matter what when I picked up my vehicle, I found there to be, some sort of substance on the bumper that was repaired and had to wait for staff to come out and inspect it and remove it so I was not happy with my interaction with this site and I will take the same recommendation

BEWARE! Someone insured by Geico rear-ended my brand... - AMBD

BEWARE! Someone insured by Geico rear-ended my brand new car badly and Geico sent me here. Everything seemed fine when I got it back, even though it took 2 WEEKS to repair, instead of ONE. I went home, only to see that someone at the repair center had put a green dent/scratch in my door. I took it back the next day and they gladly fixed it. Everything was fine… for a moment. Just in case, I took it to my dealership and had maintenance look at it. They found: Koons put the wrong COLOR on my bumper (grey instead of blue!), didn’t replace the guard shield under my trunk that had been clearly ripped off (!!!), and the muffler was misaligned. BUT WAIT. THERE’S MORE. I then took it to another repair shop, the one my dealership sends its repairs to. Not only were there all the problems listed above, but MY EXHAUST WAS NOT COMPLETELY REPAIRED. They left things UNFIXED and part of the system still PUSHED INTO MY CAR! After so many promises from Koons that my brand new car would be returned to me as it was before the accident, I feel so ripped off and cheated that they would think these things would go unnoticed. The repairmen at Pohanka could tell the exhaust was still broken just by LOOKING at the car, before pulling it apart! Stay clear of this place. The employees are extremely friendly, but this is not the place to go for quality service.