959 Virginia Used Car Service Centers

Just had my first service with this dealership. - Margaret

Just had my first service with this dealership. While I had a fantastic experience buying a car here, the service experience was exceptional. ChiChi Ndeokwelu was phenomenal. It was well worth the two hour drive. I bypassed three closer dealers to come here and I have no regrets. ChiChi answered my questions and made it clear that I could contact him with any questions or concerns. It was like finding the best doctor. Sandy Jones in Sales was great, as well. Other dealers could learn from the way they treat people here. As a first time Honda owner, I am impressed. Thank you!

Today I visited Pohanka Lexus for both annual inspection - Sultan of Lansdowne

Today I visited Pohanka Lexus for both annual inspection and to add new front brakes. My wonderful and extremely active service rep Hetty Stoner greeted me in her usual euphoric smile and proactive professional demeanor. Again I had my worked upon by the excellent Camaou my African brother0-in-arms. Such a wonderful and outstanding mechanic. My 2014 ES 350 with 71,000 miles never looked better and drives even better. I always visit with Miss Tricia head of all Service and with General Manager Gary Whipkey. Pohanka is the diamond imperial of all dealerships and I love the vip treatment even though I am a normal customer who appreciates the quality professional product given to me each and every time since April 2014. Hetty, Camaou, Tricia, Gary and the exceptional expertise at this dealership is cause to keep my loyalty in tact and to never look elsewhere. Rob Rothstein Lansdowne, Virginia 20176

Pohanka Nissan of Stafford has the best caring - michelle.johnson088

Pohanka Nissan of Stafford has the best caring professional staff ever in each department I took my vehicle in on Friday to have it checked out and get my first oil change it was a great experience with Service Advisor Fredy he was very informative about everything everyone there is so helpful and awesome. Michelle Johnson

1Excellent service- KIA takes care of their customers - Ihave2cats

Bought my new 2012 Soul from Price KIA. Since day one they have given reliable, excellent service. The staff is always friendly and go out of their way for customer satisfaction.

Oil Service - cdmonty70

I had scheduled a 9:00 appointment with service, the car was promptly taken in, I was out of there within an hour. Very friendly service!

I had a great experience with Priority Chevrolet. - jonlg55

I had a great experience with Priority Chevrolet. They took car of my car in a timely and affordable manner. Thanks!

The SERVICE CENTER of Honda Priority Chesapeake VA was - hallgood

The SERVICE CENTER of Honda Priority Chesapeake VA was dishonest, scamming the elderly. In early November 2023, my husband took his 3,000 miles 2020 Honda Accord Sport (yes, only 3,000 miles) for a FREE INSPECTION as offered by Priority. This dealer has an ART to trick a 76 years old man to believe that "Both front & back brakes were WORN OUT on a 3,000 miles car !!!". Their technique of TRICKING ELDERLY was skillful: First, they told my husband that the pad & rotor of FRONT brake were bad "barely made the inspection", he was told the price was $430. Of course, when the word INSPECTION mentioned, my husband freaked out and gave them permission to fix it. Then 45 minutes later, service rep came back with another bad news: "pad & rotor of the BACK brake need changed as well". Please note that this time, she did not mention INSPECTION, so my husband said NO. Then the car got done, with the price tag of $900 ???, she said that "BOTH BRAKES (pads and rotors each) were replaced". My husband said "I did not authorize on the back brake!!!". At the end, they charged for the front brake $430, which was authorized. There are two issues here: 1. Both brakes, pads & rotors were worn out on a 3,000 mile of the car? There was no recall of brake on 2020 Honda Accord Sport? 2. After filing a complaint with Attorney General of VA, we were informed by Chesapeake Honda "as of June 12, 2023, Priority neither owned or operated the subject dealership..." If they think this will get them off the hook, they are mistaken: We WILL pursue further this matter further to stop Priority Honda Chesapeake abusing the elderly, scamming clients like this. The war is NOT over with us yet.

After my vehicle was checked in for service it was... - Bigblock6363

After my vehicle was checked in for service it was immediately taken into the shop to be worked on. After my oil change, tire rotation, and state inspection was completed I was out within the hour. The waiting area was nice and quiet so I was able to get some work done while I waited. I highly recommend taking your vehicle here for service.

I have received vehicle service at 4 other locations, in - milocha08

I have received vehicle service at 4 other locations, in different states, and the Greenbrier Infiniti location is the first location that provides slow service, with minimal communication and no amenities on site. During drop off of my vehicle, there is no clear instructions on what the process is. At my first visit, I was asked to sit in an office with not lights and told to wait for someone to come get my information. At this most recent visit, there was still no one to check me in. I helped myself to sit on the worn couches near an unnecessarily loud TV. It took 30mins for a service counselor to call my name to cover what was to be taken care of during the appointment. At all other locations I've been to, they offer amenities while you wait. Amenities included loaner vehicles, shuttle service to desired location, and food on site. Greenbrier offers only coffee. Which is disappointing since service time for my visits have taken anywhere from 3-6 hours. My most recent visit was over 3 hours from when I drove in, to driving away.

I own two vehicles, Lexus IS250c and ES350. - edkaye53

I own two vehicles, Lexus IS250c and ES350. Since Priority took over the dealership, the service department has not been as efficient as before. Took the IS250 in for work on the trunk supports. I was handed a sheet of paper with close to $3000 worth of additional "things" that the car needed. I had to pre-pay for parts and that took close to a month to arrive. When I finally got the trunk repaired, they charged a surcharge on the use of a credit card to pay for the repairs. Just think... If you had $2,000 of repairs, you would be charged an extra $20 to use a credit card to pay for the repairs. As a result, I will no longer use Priority Lexus in Newport News as my service provider and will not look at them for purchasing a new vehicle.