1,340 Virginia Rivian/1000 Service Centers

Great First Impression - Ganswer

First time at this dealership for an oil change. Nice guys and beautiful atmosphere. My car was also washed and vacuumed after it was serviced.

Ms Tiera was so polite and helped me out alot thank you - Carmen N

Ms Tiera was so polite and helped me out alot thank you she greeted me with joy

Everything went very well. - BG

Everything went very well. The Service Advisor had my vehicle in and out very quickly as promised.

2 recent visits - Beth

Had 2 nearly back to back visits at the service dept of Safford of Fredericksburg location. One for a routine oil change and the second for a recall to be taken care of. Was able to get a same day Saturday appt. The 2nd visit was told I'd probably wait a few hours because one Fiat tech working. But to my surprise, my car was ready in about 45min. Great service both times. They also let me know of other maintenance that needs to be done and tires needing to be replaced. It seems to be a very busy service dept. But all the employees are very efficient and non stop moving. Looks to be very organized.

My experience defies all the stones one has about buying... - Haybr

My experience defies all the stones one has about buying a car! It was professional, painless and fast. Have worked with me evry step of the way. I will definitely recommend Shannon Auto Sales to everyone. Than you so very much!!

Refreshing experience a Sheehy Ford in Ashland, VA I had - Jay

Refreshing experience a Sheehy Ford in Ashland, VA I had a last minute visit to Sheehy Ford while In the middle of an East Coast road trip, my check engine light came on while approaching Ashland. I looked up the nearest Ford dealer and pulled in without an appointment late in the day. Brad welcomed me and gave me an appointment for first thing the next morning. I over-nighted in a nearby hotel and, as promised, I was first in the door at 7AM and had a diagnosis within 90 minutes. The technician provided video evidence of his findings. Brad wrote up a quote, and 2 hours later I was on my way. Meanwhile, I did my own research on what i needed and how much it should coast - they were right on target. From the greeters in the service bay, to the technician to Brad the "heavy-vehicle service advisor", I - and my vehicle- were treated with great care and understanding. Well done. Thank you

Great customer service with awesome amenities to work - evd927

Great customer service with awesome amenities to work remotely! Recommend using this dealership for your Infiniti needs.

Brakes Changed and False Recommendation - Odziyimpa

I went to Sheehy Nissan to get my oil change on 5 Apr 16 for my 2007 Nissan Armada and also to get a multi-point check only to be told that my rear brakes were worn out power steering hose is leaking, and my brake fluid was dirty. I declined both services and also had a mechanic at work also take a look at it. I went to the service center with my high performance brakes and slotted rotors only to walk out with the worn out brakes that was recommended for me. I showed a picture of the brakes that were on my vehicle to the service manager and informed him that the brakes were switched because mine had a red outer and you could see through it. Ron, the manager informed me that they would not have had enough time to switch my brakes. He also mentioned that I had an aftermarket key that for my wheels that did they, a Nissan dealership did not have access to. I was provided a number to call Nissan North America, where they took the case performed no follow up on the case. Upon second check by the mechanic I mentioned above, the brake fluid was full and clean; there were no leaks on the power steering hose as recommend and the brakes that I had on there Has been switched by the dealership. I take my vehicle to the dealership to do routine maintenance only to come out with problems that were not previously there. This is the second time I have issues with this service center and giving them the befit of doubt for a second time was my own doing. On the first occasion, I took the same vehicle to get rear hatch lock fixed, but when i took it home nothing hda been fixed. Whomever attempted to fix the hatch stepped all over my seats and did not even bother to clean it up. To top it off, when I returned it to get t looked at, the service manager attempted to charge me again for a job that was less than a week old. My car had to stay at the dealership for two days before I could get it. The promise of a car detail never materialized. I have never writtem a recommendation on a service, but in this case it is warranted and required. When you take your vehicle there, make sure you ask to see what part they are recommending and as the vehicle is already disassembled waiting for your permission, ask to see what they are talking about. Better yet take a picture or ask them to take the picture if you are not allowed in the on the service ground.. I may be one customer they have lost, but hope you read and protect your vehicle. this is my second Nissan vehicle and I have dealt with several dealerships across the country, but this is by far the worse service center I have dealt with.

Anthony was exemplary—communicative, friendly, and - JimS

Anthony was exemplary—communicative, friendly, and helpful. He even texted me video of the technician’s inspection. Overall, very good service experience

I have been a Subaru owner for many years. - jamescanby

I have been a Subaru owner for many years. My current ride is a Forester which has given me excellent reliability. When it needs service, I take it back to the dealership in Springfield, where I know it will get great care. My go-to service manager is Trevor Rosser. He has always provided the best advice and recommendations for what is needed to keep it running well. I can buy my car from many dealers, but I will always go back to Sheehy in Springfield because of the great service Trevor provides.