1,340 Virginia Rivian/1000 Service Centers

Service department to busy to talk to customer on phone - TinaRogereson

Called twice to find cost of a oil change. First time left name and number as operator requested and waited for 1+ hours for return phone call. Second time same thing ..... leave you number and they will get back to you. Who has hours to sit by the phone waiting on service to return you call? Not me ..... there are other ford dealers.

Awesome service! - Nat89

I have been ordering parts from RK for a few years now and their service is the best. Dan Board the delivery driver is so awesome!

Your Hyundai service team. From the very start your... - Ashleyroberts

Your Hyundai service team. From the very start your appointment coordinator was patience and helpful as we booked our vehicle for service. Left me give a little background. We are from Nee Hampshire and my daughter has moved to Danville Va. She has been there several months and this past week we drove her car to her as she has a new job that has training in Smithfield VA. the 2nd day in Virginia the check engine light came on. We called for an appt. The lady who answered was lovely, helpful. She even called the day before to remind us of the appt. this is how it should be!! Our appt was for 930am on a Thursday by 11:30am the service department had called us with an update. Seriously!! A dealership that gets the car in for the appt time its scheduled and calls you with an update and does not make it so you have to call back!!!! :) Many calls back and forth from this anxious mom leaving. Wanting to make sure her daughter will he safe. Every single time we were made to feel like we were the only and most impotent customer at the moment. I am beyond thrilled to have a working relationship with your service department and feel incredibly confident that in the future as my daughter brings it in for service that she and her vehicle will be looked out for. Truly an exceptional experience! How often can we say that about " going to the auto place"... again thank you. I am writing this even why we are on the road back to New Hampshire because it is one of the things that will comfort me in having her be away from us. Thank you again, sincerely Heidi

brought in my vehicle for a recall fix and state... - me

brought in my vehicle for a recall fix and state inspection. I had brought the guy at the counter out to the car to show him that I needed the inspection sticker a little more to the left because it had been in my driving view, also asked if he would get me a price on fixing my trunk latch which seemed to be loose. He said he would get me an estimate. when came back to get car they had taken it upon themselves to temporarily fix my latch and then charged me 48 bucks for a dollar store glue job. They never received a signature to repair my car, so this was an unauthorized repair. The glue job lasted 3 hours. On top of that they ended up putting a huge crack in my windshield when did inspection. Discovered the crack when went out to the car. They said it was already there, no it was not! It would have never passed inspection if it was there. manager was very rude and threatening to my husband and told me he was only going to fix the windshield for me not for my husband. horrible customer service and a bunch of liars!!!

Not Helpful at all - clahdz17

I purchased a Mazda 3 from Rosenthal, now that it is Priority they do not want to honor my complimentary oil changes. When I bought my Mazda I went with Rosenthal because of the offer of the lifetime complimentary oil changes and safety inspections. This was the main reason why I purchased my car from the dealership. I contacted the other Rosenthals dealerships in the area and now they are saying the Mazda Nissan was not part of Rosenthal they just used the name, so they will not honor anything. I have the paperwork to show this to both companies but they are just ignoring me. I now would not trust neither Rosenthal nor Priority at all.

After having a terrible Sales experience years ago, I... - mmorgan

After having a terrible Sales experience years ago, I decided to give Rosenthal Jeep another chance for body shop service. My experience was even worse this time. after informing me that my Jeep was ready, I came to pick up my SUV, and there was still a dent in the door. Days later, after returning to Rosenthal, once again, I noticed that there was a dent in my front bumper (that was not there before). After speaking to the body shop Manager, he expressed in a very unenthused manner "it must have been hit in the lot". He did agree to fix the damage, but when I asked for some kind of gesture of discount toward the original repairs for my inconvenience and time away work, he said he needed to think about it, and would call me the next day. He never called. The manner in which this situation was handled is inexcusable. Mistakes happen, but there was no follow up, care or concern by the original Estimator handling the job or the Body Shop Manager. An Estimator named Andrew Ross was the only person who ever tried to help me. And my Jeep was more damaged after I left Rosenthal, then when I first brought it in. I will NEVER return to Rosenthal Jeep in Arlington. It's too bad, because I live less than 2 miles from there and they have lost a customer. I will make sure to tell all of my friends and family about my experience. BEWARE of this dealer!

I can't believe that a new car dealership could be so... - NicBaLCA

I can't believe that a new car dealership could be so dishonest. When I originally bought my Saab I was torn between 2 cars. One at the this location and one at an independent dealer. The sales person couldn't even get me a price on the car I was looking at. He assured me he'd call me when it had gone through inspection. I called him and he had no answer. Never heard from him again. 3 months later I had to have about $1000 of work done. I was very disappointed that I didn't even get a car wash with it. They reluctantly performed the first recall work I had done on the gas cap. But when I took it in to have the front springs checked (also a recall) they came back telling me the springs were fine, but they couldn't test drive because the front brakes were metal to metal. A month later when I changed the brakes myself instead of their $650 offer, I couldn't find any metal. At the same time I asked them to check the washer jets because 2 weren't working. They offered to fix them for $250 because the nozzles and check valves needed replaced. I decided to hold off on that, but was pretty annoyed that they charged me for the "analysis" without telling me. I didn't get a carwash this time either. The girl told me the hose was broken, which I thought was strange when I saw cars in the parking lot dripping with water on a sunny day. After this check up, I drove about 600 miles to visit family. While there I decided to try to fix the washer jets myself. I had trouble finding the parts, however, because my model did NOT even have a check valve, which they were fully prepared to "replace" for me. In fact it needed only 1 nozzle replaced, which cost about $7 and took 10 minutes. I was already angry about this and decided to have another dealer take a look at the front springs. After about 20 minutes (as opposed to the 6 or 7 hours I waited for International Motors) they told me that the front springs were corroding and the drivers side was slightly fractured. They did not have to test drive and they said nothing about the brakes being metal to metal. They fixed it for free according to the recall warranty. I cannot believe that International Motors could care so little about the safety of a human being. I drove 600 miles through mountains and snow at high speeds on fractured springs. All because it was a job that didn't pay anything.

I went in for a software update recommended by Alfa. - Mesfin Ketema

I went in for a software update recommended by Alfa. My initial appointment was for Saturday morning, but at the last minute, I wanted to see if I could switch to Friday. Andrew advised me that it was no problem. When I arrived, I was immediately greeted by Andrew and directed to the waiting room. The work took under one hour and I was out of there quickly. The check out process was as smooth as the check in because of Andrew's efficiency and professionalism. My vehicle was returned to me as clean as when I took it in, which tells me that the maintenance staff take appropriate steps to achieve that (gloves, paper floor mat, and temporary seat cover). Excellent service!

Quick, professional, very pleasant service experience!... - NC in VA

Quick, professional, very pleasant service experience! They took care of a lot of people quickly!

Update: After some email exchanges and a phone call with... - Karin D.

Update: After some email exchanges and a phone call with Brown's Hyundai management I have decided to rescore my original review. The Brown's management reached out immediately to get a full understanding of what happened and offered their sincere apology for my bad experience and inconvenience. I understand that some of this has to do with the current state of the economy which is beyond their control but I believe they are taking steps to improve the issues that they can control. Their genuine interest in correcting this shortcoming is the reason I will be returning to Brown's for my next service with high hopes that my experience will be much better. I was in for another oil change (free with a $30k purchase). I called ahead because the last few times I have been in I have waited 2 hrs so I wanted a loaner because I didnt have 2 hrs to spend. Anywhere else I can get one done in 30 min. And this is why we make appointments right? I was told they had no loaner but Carlos guaranteed they would take my car right back and get it done right away. When I got there I was told it would be 1.5 hrs. I informed them that Carlos promised to do it right away. I was told Carlos went home sick. Oh...they took my car right back alright! And I waited 1.5 hours. I have been servicing my vehicles at this dealership since 2002. Time to find a new dealership!!

i loved this dealer i had a grand experience those 3 - killjon66

i loved this dealer i had a grand experience those 3 coffees made the wait worth it

I recently purchased a Certified 2017 Mazda CX-5. They... - Barnrunner4one

I recently purchased a Certified 2017 Mazda CX-5. They promised to put 2 new tires on the front of vehicle. Made appointment, brought vehicle in to be done. Hala told me it would be done in less than an hour and it was! Great service department! Looking forward to any future service to be done there. Thanks Hala!

I asked them to do the annual safety inspection earlier - Harvey723

I asked them to do the annual safety inspection earlier than the month required. They said “yes” and didn’t do it. I asked them to make sure my Michelin tires were at a specific air pressure and they didn’t do it. They took the car back and put correct air pressure but only in tires on the driver’s side. They asked if I wanted a car wash. I said no because I had just washed and wiped the water spots off the car. They returned the car to me wet from a car wash. They took the car back and wiped it down. Now I’m wondering if they did the additional $600 service they suggested and I approved. I don’t have a way to check that unless the car breaks down on the road. Also, the service representative I saw only once, Olivia. Others did her work – she’s young so I guess she was in the back having fun with the guys. Is this normal service under the new Safford management or just disregard for female customers as usual under the old Brown management? Not sure. Everyone was polite and pleasant. But I need correct service.

Mr.Ahmed who works in the service department at Safford - cc38cc

Mr.Ahmed who works in the service department at Safford Brown's Nissan in Fairfax Va. took care of me very well on 5/24/24 when I took my car there for an oil change. I purchased my car from there about a year ago. Mr. Ahmed went beyond what was neccesar to make sure I was a satisfied customer. He was fantastic and I would recommend anyone to use there service dept. and/or purchase a vehicle. Derek.