1,340 Virginia Rivian/1000 Service Centers

Be aware of discrepancies in their servicing department - maria.f.mata

Be aware of discrepancies in their servicing department prices. This dealership has the highest prices in the area and they will lie to get you to drop off your vehicle. I called the Kia dealership in Manassas and Ourisman Chantilly to schedule my first service appointment. I was able to get a time that worked better at Ourisman Chmatilly Kia, however their price (249.99) for the 8,000 mile service was significantly higher than the Kia dealership at Manassas. When I inquired what services were done and realized it was identical, the female at Ourisman Chantilly Kia stated the service would be $160 and she can give me a $10 coupon. I agreed to bring in my Telluride to them and when I arrived to confirm the price, the service front desk employee Aaron stated that he didn't know where I got my information from but that the cost would be $249. I showed him the email that stated I had spoken to them about pricing and he called over his manager and told him I "supposedly" was told $160. I didn't appreciate the tone which intersection I was lying when clearly it was documented on email. They kept asking for a name which I didn't have, but had proof of the email trail. This dealership is expensive, but more importantly, do a poor job of training their employees in the service department. The manager was even less helpful and took no interest in verifying the email that was sent to me. He indicated he would do an oil change and tire rotation for $160 but not the entire maintenancefir the quoted price, which I ultimately agreed to due to my short schedule. I would recommend caution, asking lots of questions on price breakdown when dropping off your vehicle here or better yet going to a different dealership servicing station.

On my way between Montreal and Florida, my jeep - Jeff

On my way between Montreal and Florida, my jeep experienced bad misfires on the 95 near Washington. I managed to go to Ourisman's in Woodbridge and John Davitt took care of us very professionally. Once the diagnosis was made (very quickly), he worked hard to get us back on the road as soon as possible so that we could enjoy our family vacation. Simply the best! Thank you, John!

I only have my families cars serviced here. - Tyler Bhatti

I only have my families cars serviced here. The Service Advisor Lynn is awesome at here job. She pays attention to your needs and gets them taken care of the first time. Always courteous and cares about my time. I fully recommend her for all your service needs.

Everyone I dealt with was excellent. Could not has asked... - hokiedwards

Everyone I dealt with was excellent. Could not has asked for better treatment. Your service Department with Jason Hughes really help me out since it was my first time visit.

EXCELLENT SERVICE FROM START TO FINISH! - RSmall

EXCELLENT SERVICE FROM START TO FINISH! I’m going back for my state inspection next month. Chris at Parks Chevrolet updated me timely on status of my repairs. I was surprised and happy at the fast turnaround time and they did not over charge. I strongly recommend Parks Chevrolet and if you’re lucky, you’ll get Chris. R. Small

195,000 mile tune-up - Joey_Logano#22

Don Reynolds is a excellent employee at Parrish Ford. We purchased the last two cars from him. When we decide when to get another vehicle it will for sure be through Don Reynolds. Everyone at Parrish Ford treats you like family. I wouldn't go anywhere else to buy a car!!!

Went for a fuse recall and a few days later my tire fell - menc

Went for a fuse recall and a few days later my tire fell off my car. They stated all they did was the fuses, then back peddled and said they checked by laser,so which is it. I now have a bill for almost $400 and on a fixed income. Thank GOD no one was hurt. Scott the service manager would make a good(?) politician.

A1, service, Michelle Henix is the best. - Thundafoot

A1, service, Michelle Henix is the best. They got me in and out, in no time.

I went in primarily for warrant work. That was... - Srlinke

I went in primarily for warrant work. That was exceptional. I asked that they also check out about 6 other items. Some they took care of, no charge. Tech then sat down with me and spent a lot of time explaining their assessment and recommendations. All good.

I had a slow leak in one of my tires and the service - mercoglianoa

I had a slow leak in one of my tires and the service department was great at finding the problem and repairing it quickly. I was impressed with how concerned the staff was at resolving the issue. Jose Mejia and Moses in the service department were great. Tin Nguyen, J. D. Pittman and Shakir all listened to what I had to say and took it upon themselves to help resolve the issue. Thanks to all for the professional job done.

Awful experience at the service department. - 2cats

Awful experience at the service department. Not first time that had to take vehicle back for them to fix their mistakes. The service manager does not return phone message and is not easy to work with and does not have good customer service skills. They don't want to take accountability for their lack of knowledge on certain vehicles or when they damage part of your vehicle and then try to claim that is the way it is supposed to look.

Service - Fred

Don't bring ur auto to get anything done here very poor service. Had the computer update do to rod bearings recall. Very bad service. If u do use this service bring your lunch.

Amanda Kelly is the best! I’m switching my services to... - DonnieG

Amanda Kelly is the best! I’m switching my services to her team. Everyone has been extremely accommodating and will be returning.