73 Virginia Nissan Service Centers

The team in the Service and Parts Department are true - burnsd527

The team in the Service and Parts Department are true professionals. They continuously provide excellent service, and every team member I interact with makes a effort to ensure my visit is streamlined. It feels like each visit is tailored specifically to my needs. My most recent visit was with Sherman Hashi, 10 out of 10. He greeted me right when I walked in and was perfection from cradle to grave. I had the opportunity to speak with my technician Nick Gilford, and it was clear he had a genuine concern for the overall well being of me and my vehicle. I couldn't even tell he touched my car when the work was done. I also purchased a few parts directly from the parts department and I was assisted by Cast Caporaletti and George Jackson. It couldn't have been any better of interaction. They knew exactly what I needed. I left feeling great about my visit, and felt the need to post this review. Lastly the Service Manager Mr. Trowbridge stopped by to make sure I was enjoying the visit which I thought was awesome. Can't say enough, Thank you guys!

Brakes Changed and False Recommendation - Odziyimpa

I went to Sheehy Nissan to get my oil change on 5 Apr 16 for my 2007 Nissan Armada and also to get a multi-point check only to be told that my rear brakes were worn out power steering hose is leaking, and my brake fluid was dirty. I declined both services and also had a mechanic at work also take a look at it. I went to the service center with my high performance brakes and slotted rotors only to walk out with the worn out brakes that was recommended for me. I showed a picture of the brakes that were on my vehicle to the service manager and informed him that the brakes were switched because mine had a red outer and you could see through it. Ron, the manager informed me that they would not have had enough time to switch my brakes. He also mentioned that I had an aftermarket key that for my wheels that did they, a Nissan dealership did not have access to. I was provided a number to call Nissan North America, where they took the case performed no follow up on the case. Upon second check by the mechanic I mentioned above, the brake fluid was full and clean; there were no leaks on the power steering hose as recommend and the brakes that I had on there Has been switched by the dealership. I take my vehicle to the dealership to do routine maintenance only to come out with problems that were not previously there. This is the second time I have issues with this service center and giving them the befit of doubt for a second time was my own doing. On the first occasion, I took the same vehicle to get rear hatch lock fixed, but when i took it home nothing hda been fixed. Whomever attempted to fix the hatch stepped all over my seats and did not even bother to clean it up. To top it off, when I returned it to get t looked at, the service manager attempted to charge me again for a job that was less than a week old. My car had to stay at the dealership for two days before I could get it. The promise of a car detail never materialized. I have never writtem a recommendation on a service, but in this case it is warranted and required. When you take your vehicle there, make sure you ask to see what part they are recommending and as the vehicle is already disassembled waiting for your permission, ask to see what they are talking about. Better yet take a picture or ask them to take the picture if you are not allowed in the on the service ground.. I may be one customer they have lost, but hope you read and protect your vehicle. this is my second Nissan vehicle and I have dealt with several dealerships across the country, but this is by far the worse service center I have dealt with.

Great dealership. - Josh

Great dealership. Got a lot of assistance from the Garrett. Recommend to anyone that needs a car.

Mike G. Needs Customer Service Training - Fem32

So, as far as Quick Lane goes... I have no issue with the folks there. It's Mike G. that I have a problem with, purely speaking as a customer. My car had been in and out of the shop while under warranty (purchased used) and the same issues kept arising. I called and talked to Mike G. to see what would happen with these parts if they kept going out after being replaced. His response, "It's on you then." It's on me... when the parts you have provided keep going up in smoke and the problem clearly isn't being fixed?? VERY RUDE IN TONE. ABRUPTLY HUNG UP ON ME.

Best Service Shop Ever for Heavy Work Trucks - tuckemail

5 Star service all the way. 4 star on price just because they are expensive, but you get what you pay for. This last visit they found a leak I didn't know I had. Saved me a major hassle with traveling out of town. I love this place. Mike always takes care of me.

Outstanding - David

The best experience I have had from any service provider - ever. Highly recommend and a big shout out to the two who made it all possible - Tamara Shaker and Erick Cosme.

In January a strut was ordered for our 2021 Rogue, - Sonarman

In January a strut was ordered for our 2021 Rogue, because it is faulty and noisy. I understand that it is, supposedly, a supply deficiency however, I have not received ONE call from the dealership with an update. The three updates I have received were only due to my having called them. Having been in the parts business, as well as supply chain and customer service this is completely unacceptable and exemplifies the worst in customer service. They don’t seem to care beyond the purchase of the vehicle and I have nothing good to say about the Service or Parts departments.

brought in my vehicle for a recall fix and state... - me

brought in my vehicle for a recall fix and state inspection. I had brought the guy at the counter out to the car to show him that I needed the inspection sticker a little more to the left because it had been in my driving view, also asked if he would get me a price on fixing my trunk latch which seemed to be loose. He said he would get me an estimate. when came back to get car they had taken it upon themselves to temporarily fix my latch and then charged me 48 bucks for a dollar store glue job. They never received a signature to repair my car, so this was an unauthorized repair. The glue job lasted 3 hours. On top of that they ended up putting a huge crack in my windshield when did inspection. Discovered the crack when went out to the car. They said it was already there, no it was not! It would have never passed inspection if it was there. manager was very rude and threatening to my husband and told me he was only going to fix the windshield for me not for my husband. horrible customer service and a bunch of liars!!!