73 Virginia Nissan Service Centers

all i can tell you about these crooks and liars is ! stay... - johnmeguardrailadows47

all i can tell you about these crooks and liars is ! stay away from them. i know from experience. they will pull every crooked trick in the book to sell you a car. also the servise department is the worst i have ever tried to deal with.

Nick, Levi, and Noah were all very helpful and... - Mabeshane

Nick, Levi, and Noah were all very helpful and knowledgeable as well as, friendly and courteous during our time at Gunter Nissan dealership. The dealership was very clean and welcoming also.

When I set my appointment and visited the site for the - englishbrown

When I set my appointment and visited the site for the first time, I felt staff to be talking amongst themselves about personal issues, and I was told to fill out forms that I had already filled out and sent then once those have been located, staff told me they had not checked the email and did not notice. The forms had been returned already. When the staff contacted me about adding additional work, I agreed and then a few minutes later I did reach out to them by email and let them know that I did not want the work completed and then I wasn’t reached until the next day by staff to tell me they did not check the email timely and did not have the information to let them know that I was not looking for that additional work to be done when I asked to speak to the general manager he was very rude and abrupt. He would not listen to my points at all. He continue to cut me off and make his points to say that I need to pay for it no matter what when I picked up my vehicle, I found there to be, some sort of substance on the bumper that was repaired and had to wait for staff to come out and inspect it and remove it so I was not happy with my interaction with this site and I will take the same recommendation

Awesome Customer Service - 1uniquedva

"Thankful" for the awesome customer service experience!! I brought my car in for service and the employees were so friendly and polite and the service was great. I would recommend Pence Nissan to all of my family and friends. Thank you and keep up the good work!!

BEWARE! Someone insured by Geico rear-ended my brand... - AMBD

BEWARE! Someone insured by Geico rear-ended my brand new car badly and Geico sent me here. Everything seemed fine when I got it back, even though it took 2 WEEKS to repair, instead of ONE. I went home, only to see that someone at the repair center had put a green dent/scratch in my door. I took it back the next day and they gladly fixed it. Everything was fine… for a moment. Just in case, I took it to my dealership and had maintenance look at it. They found: Koons put the wrong COLOR on my bumper (grey instead of blue!), didn’t replace the guard shield under my trunk that had been clearly ripped off (!!!), and the muffler was misaligned. BUT WAIT. THERE’S MORE. I then took it to another repair shop, the one my dealership sends its repairs to. Not only were there all the problems listed above, but MY EXHAUST WAS NOT COMPLETELY REPAIRED. They left things UNFIXED and part of the system still PUSHED INTO MY CAR! After so many promises from Koons that my brand new car would be returned to me as it was before the accident, I feel so ripped off and cheated that they would think these things would go unnoticed. The repairmen at Pohanka could tell the exhaust was still broken just by LOOKING at the car, before pulling it apart! Stay clear of this place. The employees are extremely friendly, but this is not the place to go for quality service.

I had a 9 am appointment to have a state inspection, tire - JanJJ

I had a 9 am appointment to have a state inspection, tire rotation and balance, and a diagnostic done for check engine light. Service manager Rodney did not return my call at 12:15 and was dismissive when I finally reached him at 1:27 pm. I then returned to the dealer only to be rudely informed by Rodney that they were not yet finished with the car and that he didn't know why. I went to the waiting room where, at 3:30, a different service manager arrived to tell me that it was ready and that she had just been told that she was now my service manager. 6.5 hours after my appointment time, I still had to wait while they replaced the wiper blades in order for the inspection to be complete. I have been a repeat customer at Lynchburg Nissan since 2009 and have NEVER been treated with such disrespect. That being said, I do want to thank Pam, my new service manager, for her assistance. Without her, I would probably still be sitting there!

Outstanding car inspections and services. - Happy Motorist

Outstanding car inspections and services. Very grateful to have you service my Nissan. Thank you!

Life savers! - ubguilty

Kudos to your superb Service department. Our 2017 Azera engine overheating and we're on vacation 336 miles from home. Service representative Helen Reedy accommadated us with an emergency appointment the following morning. The staff along with the help of Tom Shaw had us on the road in a day and a half. We were able to salvage the remainder of our trip with a loaner car they provided! Thank you, Raul Torres Cross River,N.Y

Excellent follow up with service. - Pastor MichaEl

Excellent follow up with service. Allen Grim saw to it that all items were done properly and to on time. Courtesy shuttle provided during service time. Outstanding team effort. Thanks Pohanka Nissan of Fredericksburg!

Pohanka Nissan of Stafford has the best caring - michelle.johnson088

Pohanka Nissan of Stafford has the best caring professional staff ever in each department I took my vehicle in on Friday to have it checked out and get my first oil change it was a great experience with Service Advisor Fredy he was very informative about everything everyone there is so helpful and awesome. Michelle Johnson

I have been a long-time customer of this dealership from - fedcop375

I have been a long-time customer of this dealership from vehicle purchases to vehicle service. During my many, many years of having numerous vehicles serviced at Priority, they have always provided me with fantastic customer service and have kept all of my Nissan vehicles running flawlessly. From "Priorities for Life", Express Service, or Major Service, Priority has always come through for me. When I come in the advisors know me by name and it is often like coming in to chat with friends. When I leave after service, I know that my vehicles were serviced right the first time. I have had 3 Pathfinder Platinum's, 2 Armada Platinum's, a Sentra SR, a 350Z Convertible and a Titan Platinum Reserve among other vehicles serviced at this dealership through the years that ran with bullet proof dependability due to the advisors and technicians at Priority.

After having a terrible Sales experience years ago, I... - mmorgan

After having a terrible Sales experience years ago, I decided to give Rosenthal Jeep another chance for body shop service. My experience was even worse this time. after informing me that my Jeep was ready, I came to pick up my SUV, and there was still a dent in the door. Days later, after returning to Rosenthal, once again, I noticed that there was a dent in my front bumper (that was not there before). After speaking to the body shop Manager, he expressed in a very unenthused manner "it must have been hit in the lot". He did agree to fix the damage, but when I asked for some kind of gesture of discount toward the original repairs for my inconvenience and time away work, he said he needed to think about it, and would call me the next day. He never called. The manner in which this situation was handled is inexcusable. Mistakes happen, but there was no follow up, care or concern by the original Estimator handling the job or the Body Shop Manager. An Estimator named Andrew Ross was the only person who ever tried to help me. And my Jeep was more damaged after I left Rosenthal, then when I first brought it in. I will NEVER return to Rosenthal Jeep in Arlington. It's too bad, because I live less than 2 miles from there and they have lost a customer. I will make sure to tell all of my friends and family about my experience. BEWARE of this dealer!

Mr.Ahmed who works in the service department at Safford - cc38cc

Mr.Ahmed who works in the service department at Safford Brown's Nissan in Fairfax Va. took care of me very well on 5/24/24 when I took my car there for an oil change. I purchased my car from there about a year ago. Mr. Ahmed went beyond what was neccesar to make sure I was a satisfied customer. He was fantastic and I would recommend anyone to use there service dept. and/or purchase a vehicle. Derek.

Great First Impression - Ganswer

First time at this dealership for an oil change. Nice guys and beautiful atmosphere. My car was also washed and vacuumed after it was serviced.