29 Virginia Kia Dealers

Had the right vehicle that I wanted. - DB

Had the right vehicle that I wanted. They gave me a great value for my trade-in. And worked the deal quickly. Jermont Davis took good care of me.

Friendly and easy to work with. - dereksatz

Friendly and easy to work with. Very accommodating and worked to satisfy wat we were looking for.

We had a difficult time picking out a car. - thuyhangsy1963

We had a difficult time picking out a car. When we arrived, Wayne was very welcoming to us and was very helpful. Thanks to him we were able to pick a car that was perfect for our family. During the process he was able to answers all of our questions and did not left us confuse. Overall our experience with him was exceptional.

The service was good. - JLEE23324

The service was good. They kept me informed with any problems. The repair time was good.

Great service. - KISMETFARM3125

Great service. Fast and much appreciated. Pleasant staff Waiting room was clean Really too much with the survey and words

The service Mgr reviewed my service history while in for - Rreede57

The service Mgr reviewed my service history while in for inspection and oil change. He ensured the backup camera was replaced. Escorted me to my car to verify the camera was to my satisfaction.

Boris was wonderful and helpful. - jll855145

Boris was wonderful and helpful. He attempted to find the best option for me to buy a fitting car. I've had previous experiences and never at this level. Everyone was very helpful and kind.

Audra was an amazing sales lady. - dshull103163

Audra was an amazing sales lady.She was so informative and let me ask a lot of questions without getting frustrated. I would definitely buy from her again. Best experience I have ever had buying a car.

Convenient location with a small town feel. - mcpam

Convenient location with a small town feel. Employees are friendly and always patient to answer questions.

Friendly and was able to help me get a good deal on a - twebb2425

Friendly and was able to help me get a good deal on a good car.

They are very helpful easy to work with I would recommend - Kraftynat1858

They are very helpful easy to work with I would recommend Blackwells Kelly was very helpful great person

The dealership was nice and clean, everyone was very nice - Pcjackson52

The dealership was nice and clean, everyone was very nice and friendly, they did an excellent job on my car

I’m leaving this review only because of how disrespectful - krishnakiran66

I’m leaving this review only because of how disrespectful and dishonest the communication was at this dealership. I came to this dealer for a simple oil change on my Kia Niro and ended up dealing with constant miscommunication and zero accountability. After the service, I saw an extra “shop charge” added. When I asked what it was and why it wasn’t mentioned up front, the advisor Emma Pizzola from the service department just called it a “standard fee” that “every service place will charge.” But when I pushed back and asked why it wasn’t disclosed earlier, suddenly she was able to remove/discount it. If it’s truly a mandatory, standard fee, it shouldn’t disappear the moment a customer questions it. After I declined the long list of extra “recommended” services costing 1500$+, it felt like my questions no longer mattered. The focus shifted to “just come and pick up the car” instead of clearly answering anything. I have screenshots clearly showing the shop charge, her “standard fee” explanation, and then her changing it once I challenged it. On top of that, she booked an Uber without my clear approval and later tried to blame me, even though the screenshots clearly show I only said “yes” to confirming my location (Starbucks), not to “yes, book the Uber now.” She also ignored my direct question about resetting the service light for a long time and only confirmed it much later, after multiple messages from me. The worst part was the Jeremy Patrick manager’s phone call. He sounds bossy and was like backing up Emma. Instead of listening, he immediately took the employee’s side, talked over me, raised his voice, and made it clear he didn’t care whether I ever came back as a customer. He says whatever she spoke was perfect and it was me who did the mistake. There was no attempt to understand my side or even acknowledge the miscommunication that’s obvious in the texts. The attitude was basically: “We’re done here, just come get your car and get lost ASAP,” with a clear sense that I was disposable because they have plenty of other customers. Later when I went to pick up the car, he was basically showing off that he is a big guy and can threaten me off, so I chose not to speak to him and left the place. This isn’t about a free Uber or a few extra dollars in fees — it’s about basic respect and honest communication. Based on my experience, I will never return to this dealership. If you do go here, get every fee and action clearly confirmed in writing, because if something goes wrong, they will stand by their staff and not by the customer.

Mustapha was the best used car salesman I’ve ever met. - Tula722

Mustapha was the best used car salesman I’ve ever met. Made sure I was getting what I wanted, worked with finance to get me the best deal, and I went in to buy one car and I left with a better one. He’s very agreeable. He’s very knowledgeable and friendly and it was a joy to buy a car through him today

This place is a disgrace. - 987.2Guy

This place is a disgrace. Had a PPI set up at local Porsche dealer and was at the dealer having my trade inspected and appraised. Wanted to address any issues that may be underlying before trade. As I was leaving Porsche, I get a call that they sold the 09 Cabrio/red/manual. So many questions, when they first listed it, they disclosed it had an accident, when I inquired they said it had no damage and then changed the mileage and damage report. The CarFax showed clean but the Experian showed a damage report. I was on the way to discuss this discrepancy when they called and said this ghetto box was sold. Thank God. This dealer is disingenuous and a complete scam. Then they called to ask if I wanted to see anything else..are these people for real?

Great and clear sales work hard to get a great deal . - firste

Great and clear sales work hard to get a great deal . And friendly staff knowledgeable and helpful as can be . From the salesman to the sales manager to the business officer I like the honesty.

I purchase a 2018 Ford Escape SEL. - John138

I purchase a 2018 Ford Escape SEL. The salesman Jordan Floyd was excellent and very knowledgeable of the buying process. He even went the extra mile to locate the vehicle additional keys when they were misplaced and did not gave up until he found them. Sales Manager Billy D'Amato was very professional and attentive. He earned my trust with his confidence and knowledge of the process making the buying experience an enjoyable experience.

Beyer Kia Falls Church saved us an enormous amount of - kellyannac

Beyer Kia Falls Church saved us an enormous amount of money and frustration! The team, led by the calm, informative service advisor Oliver, more than rectified the terrible service we received elsewhere. They relentlessly inspected and serviced our vehicle until the complicated problem was solved. Best of all, it didn't cost a penny as they ensured we were aware of our manufacturer's warrantee details. Oliver definitely deserves a medal for his extremely knowledgeable guidance and diligence! THANK YOU!

Service - Fred

Don't bring ur auto to get anything done here very poor service. Had the computer update do to rod bearings recall. Very bad service. If u do use this service bring your lunch.

Great Experience - Foster

Dennis Barbieri, was great assisting me with my sale on my Kia Forte, and I love my new car. Marcus Pringle was also very nice assisting me in finance, explained everything very well. Thank you guys, Tina Foster

Kia Service - Jessica C Sedona Kia :-)

Everyone is very friendly and welcoming. Almost all of them always have a smile on their face. They explain the things that will be done to my vehicle ahead of time so I'm aware if there will be any charges upon me leaving. One visit my children were showing their age (at the time twins were 3 and a 1 year old) and one of the lady employees brought some coloring books in the lounge to help occupy them. That helped very much! I've been comfortable since day one going there since I purchased my van in 2012. Thank ya'll so much for making my visits a great experience. (I know the car wash was complimentary when I first purchased my van but it would be great if every once in a while it were to be washed for me) :-) Have a great day! Jessica C Sedona Kia :-)

Always helpful, kind, and I feel like they are - SDKL

Always helpful, kind, and I feel like they are trustworthy. They have repeatedly gone out of their way to make me feel valued as a customer and have shown that they truly are concerned with customer safety and satisfaction.

My Kia Optima broke down while I was driving home from a - orangeturtle622

My Kia Optima broke down while I was driving home from a trip to New York. It broke down in the Richmond area. I live 4 hours south of Richmond. I had it towed to a local family owned mechanic that I found on Google. They told me it was engine failure and that it needed to go to a Kia dealership. West Broad Kia was the closest one. This happened on July 15th. West Broad Kia said my car couldn't be towed to their dealership until August 5th because that was the earliest appointment available and they wouldn't accept my car until then. Thank goodness the family mechanic shop didn't charge me for storing my car until it could be towed. When my car finally got towed to the Kia place, it took a WEEK for me to speak to anybody to even acknowledge that my car arrived at the dealership. I called repeatedly and left message after message for a WEEK and not a single person called me back. I had to call the sales department and ask them to talk to the service department to call me. I just wanted to know that they even had my car. I finally got a call back and was told they would call me after they have time to diagnose my car. When they called me back they confirmed that it needed a new engine and that it was under warranty but because there were 25 people ahead of me in line who also needed new engines, it would be early October before it was ready! They offered me a rental but said they could only offer me a rental for ONE week and I would have to drive the 4 hours up to them to pick up the rental from THEIR rental place. Where's the logic in that?! When it got close to October, I called and checked to see if it was close to being ready because I live so far away, I would need to take time off work to come and get it. Every week since the first week of October, I texted the service department and every week I got the same answer...they are running a little behind, it should be ready next week. That was all the information I ever got. Fast forward to last week, the middle of NOVEMBER and I finally decided to call the service manager instead of the tech I had been interacting with, who told me that they were dealing with having to install rusty engines into cars because they were coming in rusted from their supplier. I don't know if a rusty one was put in my car but I know some poor car owners ahead of me in line got rusty ones. This past Monday I got the call that they were finally starting to work on my car. Found out that the serpentine belt was cracked and needed to be replaced. I can't be sure but I'm thinking the defective engine probably cracked it in the first place, but whatever. I picked up my car today and let me say how absolutely disappointed I was with their in-person customer service. Keep in mind, they have had my car for almost 4 months with very little information along the way and the tech who gave me the paperwork today to sign, spent only about 5 minutes with me. He offered no information other than answers to the questions that I specifically had to ask. When I got in the car, there were brown smudges all over the dashboard that they couldn't be bothered to wipe off. They left the dirty, crumpled paper floor mat in there AND when I turned the car on, the tire pressure warning alert came on showing me that three of my tires were low on air. They didn't even put air in my tires! The paperwork I got says they did one of those multi-point inspections and yet they didn't put air in my tires?! They must have only inspected the parts that cost money because they told me I also needed a cabin air filter for $79! I plan on taking it to my family mechanic who doesn't charge nearly as much. My car made it the 4-hour drive back home just fine today, but my overall experience with the service department was absolutely terrible! I have already told everyone I can not to buy a Kia because this whole engine debacle, in addition to all the recalls before the engine failed, was insane and not worth it at all.

I normally do not write reviews but the service Kia - cshiley

I normally do not write reviews but the service Kia Military HWY is horrible. No customer service. The Tech lied and allowed me on the road with a object in my tire and did not tell me but wrote that I denied service. Went in for an oil change and called several times to ask the status and no one was able to assist me.

Professional, welcoming, trustworthy, clean, modern, - Christine Rothschuh

Professional, welcoming, trustworthy, clean, modern, friendly, attentive, family-friendly, transparent, efficient, knowledgeable, respectful, comfortable, reliable, outstanding

Great professional staff. - Mikhail

Great professional staff. Fair prices! I got my brand new 2023 Kia Sportage from Charlie Obaugh KIA dealership and couldn't be happier. Matt, the salesman, assisted me exceptionally throughout the whole purchase. I got a very good price for my trade-in, and they sold me the vehicle without the ridiculous market adjustment, I paid the MSRP only! Thank you very much, folks!!! Keep up the great work!

I purchased a new car from Nelson Kia on July 29th. - cfloors4less

I purchased a new car from Nelson Kia on July 29th. I had been to the dealership about a week prior just to look and see what type of car I may be interested in. I was met by a wonderful salesman, Michael Roberts, that was not at all pushy and was so honest and helpful. I drove several cars and was still on the fence about which car I was going to go with. After I left that day, I knew that when I purchased a car, it was going to be from Nelson. I have bought many cars over the years, but this experience was by far the best I have ever had, I hope to have my new car for years but when I am ready to trade it in, it will be at Nelson Kia. Highly Recommend!

Repair under warranty 2 times for 2 different problems - Garry

This Vehicle was purchased @ Hart KIA in 2011! Nelson KIA repaired 1 major problem that Hart would not Fix on Bank 1 with less than 50,000 miles! I paid Hart in 2/2011 to check and remove the valve cover to check for sludge! No Sludge! They wanted me to pay over $100.00 a hour for them to go deeper into the engine! I said NO! You could not fix it the 1st time. I took it to Nelson KIA,Hart had opened a claim to KIA and got paid 2 times! Nelson KIA has had it for 2 weeks and KIA paid for a rental,something Hart would not do! They Found the Problem,ordered the parts and will be repaired 5/14-15 no charge under warranty! I am over 60 yrs old,Nelson will not take advantage of older Women or Men! I wish I could say the same thing about Hart KIA! I have sit in the waiting room @ Both Company's! Customers and repeat customers is how you make a Business! I have sat there @ Hart and wished I could HELP THEM! NEVER @ NELSON KIA!