68 Virginia Kia Service Centers

We had an appointment for an emissions test and tire - theresabohn

We had an appointment for an emissions test and tire rotation. Arrived before our appointment time, was told it would take 1-1/2 to 2 hours to complete. Three hours went by and we did not hearing anything from them, We called to check on status and were told it would take an additional 15 minutes. We then drive to dealership only to find out that after THREE HOURS, nothing was done on our vehicle. Its one thing to be delayed, but to be lied to is another. We left the service area with nothing done on our car. We wasted our entire monring, missed another appointment we had scheduled elsewhere. We will never go back there again. We purchased two cars from them in the past - so much for customer satisfaction. ZERO STARS.

I normally do not write reviews but the service Kia - cshiley

I normally do not write reviews but the service Kia Military HWY is horrible. No customer service. The Tech lied and allowed me on the road with a object in my tire and did not tell me but wrote that I denied service. Went in for an oil change and called several times to ask the status and no one was able to assist me.

When I set my appointment and visited the site for the - englishbrown

When I set my appointment and visited the site for the first time, I felt staff to be talking amongst themselves about personal issues, and I was told to fill out forms that I had already filled out and sent then once those have been located, staff told me they had not checked the email and did not notice. The forms had been returned already. When the staff contacted me about adding additional work, I agreed and then a few minutes later I did reach out to them by email and let them know that I did not want the work completed and then I wasn’t reached until the next day by staff to tell me they did not check the email timely and did not have the information to let them know that I was not looking for that additional work to be done when I asked to speak to the general manager he was very rude and abrupt. He would not listen to my points at all. He continue to cut me off and make his points to say that I need to pay for it no matter what when I picked up my vehicle, I found there to be, some sort of substance on the bumper that was repaired and had to wait for staff to come out and inspect it and remove it so I was not happy with my interaction with this site and I will take the same recommendation

Kia Service - Jessica C Sedona Kia :-)

Everyone is very friendly and welcoming. Almost all of them always have a smile on their face. They explain the things that will be done to my vehicle ahead of time so I'm aware if there will be any charges upon me leaving. One visit my children were showing their age (at the time twins were 3 and a 1 year old) and one of the lady employees brought some coloring books in the lounge to help occupy them. That helped very much! I've been comfortable since day one going there since I purchased my van in 2012. Thank ya'll so much for making my visits a great experience. (I know the car wash was complimentary when I first purchased my van but it would be great if every once in a while it were to be washed for me) :-) Have a great day! Jessica C Sedona Kia :-)

KIA of Lynchburg service department issues.Service... - WoodyVulcan

KIA of Lynchburg service department issues. Service Department is FUBAR - so far... Last January we purchased a 2021 Telluride. At that time an appointment was made for the first service visit, an oil change, on 7/21. A few days prior to the appointment, we called to see if we could bring it in and wait for the service. They asked for our name, then said "no problem". Today, drove a total of 40 miles (and wasted 2 1/2 hours) to not have the service done. They said they had no record of the appointment. If fact, service could not even find the purchase in their records. I then spoke with dealer management who was finally able to find the purchase record. He spoke to service and said they would do the work but I would have to wait quite a while for them to work me in. I could not and will have to make another appointment. No effort was made to compensate me for the mileage and 2 1/2 hours of wasted time. I certainly hope this is not an indicator of future dealings with service from KIA of Lynchburg and internal communication improves. While the KIA Telluride receives great reviews, the local service - not so much. So, I called Thursday morning to get a new appointment. Instead got the answering machine. Left a message about what I needed and my phone number. Two days later they have not returned my call!

BEWARE! Someone insured by Geico rear-ended my brand... - AMBD

BEWARE! Someone insured by Geico rear-ended my brand new car badly and Geico sent me here. Everything seemed fine when I got it back, even though it took 2 WEEKS to repair, instead of ONE. I went home, only to see that someone at the repair center had put a green dent/scratch in my door. I took it back the next day and they gladly fixed it. Everything was fine… for a moment. Just in case, I took it to my dealership and had maintenance look at it. They found: Koons put the wrong COLOR on my bumper (grey instead of blue!), didn’t replace the guard shield under my trunk that had been clearly ripped off (!!!), and the muffler was misaligned. BUT WAIT. THERE’S MORE. I then took it to another repair shop, the one my dealership sends its repairs to. Not only were there all the problems listed above, but MY EXHAUST WAS NOT COMPLETELY REPAIRED. They left things UNFIXED and part of the system still PUSHED INTO MY CAR! After so many promises from Koons that my brand new car would be returned to me as it was before the accident, I feel so ripped off and cheated that they would think these things would go unnoticed. The repairmen at Pohanka could tell the exhaust was still broken just by LOOKING at the car, before pulling it apart! Stay clear of this place. The employees are extremely friendly, but this is not the place to go for quality service.

Be aware of discrepancies in their servicing department - maria.f.mata

Be aware of discrepancies in their servicing department prices. This dealership has the highest prices in the area and they will lie to get you to drop off your vehicle. I called the Kia dealership in Manassas and Ourisman Chantilly to schedule my first service appointment. I was able to get a time that worked better at Ourisman Chmatilly Kia, however their price (249.99) for the 8,000 mile service was significantly higher than the Kia dealership at Manassas. When I inquired what services were done and realized it was identical, the female at Ourisman Chantilly Kia stated the service would be $160 and she can give me a $10 coupon. I agreed to bring in my Telluride to them and when I arrived to confirm the price, the service front desk employee Aaron stated that he didn't know where I got my information from but that the cost would be $249. I showed him the email that stated I had spoken to them about pricing and he called over his manager and told him I "supposedly" was told $160. I didn't appreciate the tone which intersection I was lying when clearly it was documented on email. They kept asking for a name which I didn't have, but had proof of the email trail. This dealership is expensive, but more importantly, do a poor job of training their employees in the service department. The manager was even less helpful and took no interest in verifying the email that was sent to me. He indicated he would do an oil change and tire rotation for $160 but not the entire maintenancefir the quoted price, which I ultimately agreed to due to my short schedule. I would recommend caution, asking lots of questions on price breakdown when dropping off your vehicle here or better yet going to a different dealership servicing station.

Went for a fuse recall and a few days later my tire fell - menc

Went for a fuse recall and a few days later my tire fell off my car. They stated all they did was the fuses, then back peddled and said they checked by laser,so which is it. I now have a bill for almost $400 and on a fixed income. Thank GOD no one was hurt. Scott the service manager would make a good(?) politician.

Service - Fred

Don't bring ur auto to get anything done here very poor service. Had the computer update do to rod bearings recall. Very bad service. If u do use this service bring your lunch.

Life savers! - ubguilty

Kudos to your superb Service department. Our 2017 Azera engine overheating and we're on vacation 336 miles from home. Service representative Helen Reedy accommadated us with an emergency appointment the following morning. The staff along with the help of Tom Shaw had us on the road in a day and a half. We were able to salvage the remainder of our trip with a loaner car they provided! Thank you, Raul Torres Cross River,N.Y

1Excellent service- KIA takes care of their customers - Ihave2cats

Bought my new 2012 Soul from Price KIA. Since day one they have given reliable, excellent service. The staff is always friendly and go out of their way for customer satisfaction.

After having a terrible Sales experience years ago, I... - mmorgan

After having a terrible Sales experience years ago, I decided to give Rosenthal Jeep another chance for body shop service. My experience was even worse this time. after informing me that my Jeep was ready, I came to pick up my SUV, and there was still a dent in the door. Days later, after returning to Rosenthal, once again, I noticed that there was a dent in my front bumper (that was not there before). After speaking to the body shop Manager, he expressed in a very unenthused manner "it must have been hit in the lot". He did agree to fix the damage, but when I asked for some kind of gesture of discount toward the original repairs for my inconvenience and time away work, he said he needed to think about it, and would call me the next day. He never called. The manner in which this situation was handled is inexcusable. Mistakes happen, but there was no follow up, care or concern by the original Estimator handling the job or the Body Shop Manager. An Estimator named Andrew Ross was the only person who ever tried to help me. And my Jeep was more damaged after I left Rosenthal, then when I first brought it in. I will NEVER return to Rosenthal Jeep in Arlington. It's too bad, because I live less than 2 miles from there and they have lost a customer. I will make sure to tell all of my friends and family about my experience. BEWARE of this dealer!