65 Virginia Hyundai Service Centers

I am very disappointed with the service. - janetcook506

I am very disappointed with the service. Our Equus has been in the service department for almost 4 weeks and they still don't know what is wrong with it. We were told they could not get to it the first week. The second week they called and asked for permission to perform additional diagnostics which totaled over 500 dollars. Week 3 we were told they had not had a chance to look at it again, but they were going to. Week 4 we have still not received a call concerning our vehicle. I ask for the General Manager's mailing address, if different from the business mailing address, and I was told no mail is delivered to the actual store but to their accounting department. I was also told I could not have the P. O. Box mailing address unless it was authorized. I am waiting for the General Manager to return my call.

Came for state inspection, oil change, and whatever is - wwilds11846

Came for state inspection, oil change, and whatever is needed at 22,000. She introduced me to a sales manager who introduced me to a sales representative. He showed me a 2023 Santa Fe and 2024 Tucson. Costs were presented without pressuring me to buy or lease.

Very poor after-sales service. - freddycontrer69

Very poor after-sales service. I bought a part and it was obviously miscoded, it arrived with the correct part number but the part was not the correct one. When I tried to make the claim they responded that it was out of time, which was not true. I only wanted to change the piece since it had been the dealer's mistake and I couldn't get it. I will never go to that dealer to buy something, I will use other channels.