71 Virginia Honda Service Centers

We had our 2019 Civic into the service department - psinicrope

We had our 2019 Civic into the service department recently for maintenence. We were really pleased with the service we received, the friendliness of the staff, the comfort of the waiting area, and the cleanliness of the facility.

From the initial phone with the service department for a - bethwimer14

From the initial phone with the service department for a diagnostic appointment on a check engine dash light, to the phone call explaining the problem, to the fix and having the car back to us in less than 24 hours was very impressive. Manny and Harold took care of my college student as if their own. I am super pleased with the service and timeliness they provided to our family.

Hello, On Saturday June 29th, John from CMA's Valley - ldeliz

Hello, On Saturday June 29th, John from CMA's Valley Honda Service was amazing. On a vacation trip up north, my wife had a problem with her Mazda CX-5 (Self-inflicted, the car is great). We live almost 5 hours away from that area. We had to get the car towed to the dealership. It was late in the afternoon and the typical time to fix the issue would be several hours, maybe days as per Mazda. I didn’t think it would be fixed that day, so I went ahead and made reservations for a hotel for my wife, daughter and puppy. I’m losing my mind because I couldn’t do anything from home. John offered to take my family and their luggage to the hotel if they couldn’t get it fixed. The service team gave my family something to eat, they made my family feel safe and in good hands. Obviously, the car was not on John’s schedule that day. Somehow, John was able to put 3 guys on it and get it running in about 2 hours!!! Another Mazda dealership told me it could take days to fix the problem. You have no idea how my heart felt when I got the call that the car was fixed. My family didn’t have to stay at a hotel! It was the end of the day on a Saturday, John and his team didn’t have to go out of their way for them. I can’t put it into words, how grateful I am to John and his team. Staunton, VA is lucky to how a dealership that will go above and beyond for people. Thank you from the bottom of my heart.

Look no further! - alan

Look no further! These folks provide excellent customer service and dependable work. They are local and have experienced technicians and leadership!

April 23, 2023 April 23, 2023 I had a bad wheel bearing - Bud

April 23, 2023 April 23, 2023 I had a bad wheel bearing in my Honda Civic and Duncan Honda took care of the problem’s and gave me great service. Tori Bishop was professional and personable. I love Duncan's Hokie Honda. I always have a great experience whenever I bring my car in. Thanks to everyone. Arben Santo

Took my 2023 CRV in for service and was greeted promptly. - edianni

Took my 2023 CRV in for service and was greeted promptly. Met Emely and went over what I needed done and info was taken and told it would take about an hour and asked if I needed a ride home or would wait. I decided to stay. In about an hour Emely had to search for me since I went to speak to DA Young and the rest of the sales management team(in case you wonder this is our 7th Honda). Emely went over the work sheet and explained each item. As I was leaving(I have to use a cane) the greeter in the pull in space, backed my car out and met me in the parking lot . Now that is premier service!

Thanks Maria Beckett!! - GloriaP

Thanks to Maria Beckett for the wonderful customer service! She hooked me up with Bluetooth and went out of her way to help me...she was very friendly and helpful. Excellent customer service!!! I had already purchased the vehicle from a private owner and didn't have a clue how to make the Bluetooth work. That afternoon I pulled in the lot and she walked over and took the time to help me knowing that it wasn't a sale for her. Now that's excellent customer service!!!! I appreciated your professional help...thanks again Maria!!

Wow service every time! - Wendy Golden

What a great, friendly dealership! Every time I take my car here to get serviced, Eric Tarzier has continued to offer customer service that just can't compare. He is always providing great advice and ensures that you are informed. The service team detailed my car(not an easy task for mini van that accommodates three small children). Everyone thought I bought a new car because they couldn't believe it! I brought my car in for an inspection today and I was in and out in no time. Eric took care of everything . Why go anywhere else? Thank you Eric!

When I set my appointment and visited the site for the - englishbrown

When I set my appointment and visited the site for the first time, I felt staff to be talking amongst themselves about personal issues, and I was told to fill out forms that I had already filled out and sent then once those have been located, staff told me they had not checked the email and did not notice. The forms had been returned already. When the staff contacted me about adding additional work, I agreed and then a few minutes later I did reach out to them by email and let them know that I did not want the work completed and then I wasn’t reached until the next day by staff to tell me they did not check the email timely and did not have the information to let them know that I was not looking for that additional work to be done when I asked to speak to the general manager he was very rude and abrupt. He would not listen to my points at all. He continue to cut me off and make his points to say that I need to pay for it no matter what when I picked up my vehicle, I found there to be, some sort of substance on the bumper that was repaired and had to wait for staff to come out and inspect it and remove it so I was not happy with my interaction with this site and I will take the same recommendation

BEWARE! Someone insured by Geico rear-ended my brand... - AMBD

BEWARE! Someone insured by Geico rear-ended my brand new car badly and Geico sent me here. Everything seemed fine when I got it back, even though it took 2 WEEKS to repair, instead of ONE. I went home, only to see that someone at the repair center had put a green dent/scratch in my door. I took it back the next day and they gladly fixed it. Everything was fine… for a moment. Just in case, I took it to my dealership and had maintenance look at it. They found: Koons put the wrong COLOR on my bumper (grey instead of blue!), didn’t replace the guard shield under my trunk that had been clearly ripped off (!!!), and the muffler was misaligned. BUT WAIT. THERE’S MORE. I then took it to another repair shop, the one my dealership sends its repairs to. Not only were there all the problems listed above, but MY EXHAUST WAS NOT COMPLETELY REPAIRED. They left things UNFIXED and part of the system still PUSHED INTO MY CAR! After so many promises from Koons that my brand new car would be returned to me as it was before the accident, I feel so ripped off and cheated that they would think these things would go unnoticed. The repairmen at Pohanka could tell the exhaust was still broken just by LOOKING at the car, before pulling it apart! Stay clear of this place. The employees are extremely friendly, but this is not the place to go for quality service.

Fit starter replacement with 42,535 miles. . The total... - David

Fit starter replacement with 42,535 miles. . The total bill ,including a $120.00 diagnostic fee, was $794.57. Not good for wear and mileage.

Very happy with this service! - Donnamooney50

I brought my car in for the 100,000 mile AC service. When I left, I felt very cold even with the settings in the same position I had left them! I realized I had to keep turning the settings down because it was very cool air. The technician did a wonderful job, I just wished I had asked for his/her name. I am going to from now on! Working with Waylon is always such a pleasure!!! Even behind the mask, you can see the great smile. I trust him which I have only said of one other service representative in my 50 years of owning a car. Thank you!

Life savers! - ubguilty

Kudos to your superb Service department. Our 2017 Azera engine overheating and we're on vacation 336 miles from home. Service representative Helen Reedy accommadated us with an emergency appointment the following morning. The staff along with the help of Tom Shaw had us on the road in a day and a half. We were able to salvage the remainder of our trip with a loaner car they provided! Thank you, Raul Torres Cross River,N.Y

Just had my first service with this dealership. - Margaret

Just had my first service with this dealership. While I had a fantastic experience buying a car here, the service experience was exceptional. ChiChi Ndeokwelu was phenomenal. It was well worth the two hour drive. I bypassed three closer dealers to come here and I have no regrets. ChiChi answered my questions and made it clear that I could contact him with any questions or concerns. It was like finding the best doctor. Sandy Jones in Sales was great, as well. Other dealers could learn from the way they treat people here. As a first time Honda owner, I am impressed. Thank you!