111 Virginia Ford Service Centers

Life savers! - ubguilty

Kudos to your superb Service department. Our 2017 Azera engine overheating and we're on vacation 336 miles from home. Service representative Helen Reedy accommadated us with an emergency appointment the following morning. The staff along with the help of Tom Shaw had us on the road in a day and a half. We were able to salvage the remainder of our trip with a loaner car they provided! Thank you, Raul Torres Cross River,N.Y

Their mobile service program is as good as it gets. - Realtor Bob

Their mobile service program is as good as it gets. Quality of workmanship is excellent and the prices are reasonable. They are also On time.

Mr Joey Foust & his team took care of me today when I - brandonouk79

Mr Joey Foust & his team took care of me today when I drop off my 2021 toyota 4runner trd pro for ceramic coating I was beyond disbelief when they pulled my car out look like it was from the showroom floor shiny like glass

Service department to busy to talk to customer on phone - TinaRogereson

Called twice to find cost of a oil change. First time left name and number as operator requested and waited for 1+ hours for return phone call. Second time same thing ..... leave you number and they will get back to you. Who has hours to sit by the phone waiting on service to return you call? Not me ..... there are other ford dealers.

After having a terrible Sales experience years ago, I... - mmorgan

After having a terrible Sales experience years ago, I decided to give Rosenthal Jeep another chance for body shop service. My experience was even worse this time. after informing me that my Jeep was ready, I came to pick up my SUV, and there was still a dent in the door. Days later, after returning to Rosenthal, once again, I noticed that there was a dent in my front bumper (that was not there before). After speaking to the body shop Manager, he expressed in a very unenthused manner "it must have been hit in the lot". He did agree to fix the damage, but when I asked for some kind of gesture of discount toward the original repairs for my inconvenience and time away work, he said he needed to think about it, and would call me the next day. He never called. The manner in which this situation was handled is inexcusable. Mistakes happen, but there was no follow up, care or concern by the original Estimator handling the job or the Body Shop Manager. An Estimator named Andrew Ross was the only person who ever tried to help me. And my Jeep was more damaged after I left Rosenthal, then when I first brought it in. I will NEVER return to Rosenthal Jeep in Arlington. It's too bad, because I live less than 2 miles from there and they have lost a customer. I will make sure to tell all of my friends and family about my experience. BEWARE of this dealer!

Refreshing experience a Sheehy Ford in Ashland, VA I had - Jay

Refreshing experience a Sheehy Ford in Ashland, VA I had a last minute visit to Sheehy Ford while In the middle of an East Coast road trip, my check engine light came on while approaching Ashland. I looked up the nearest Ford dealer and pulled in without an appointment late in the day. Brad welcomed me and gave me an appointment for first thing the next morning. I over-nighted in a nearby hotel and, as promised, I was first in the door at 7AM and had a diagnosis within 90 minutes. The technician provided video evidence of his findings. Brad wrote up a quote, and 2 hours later I was on my way. Meanwhile, I did my own research on what i needed and how much it should coast - they were right on target. From the greeters in the service bay, to the technician to Brad the "heavy-vehicle service advisor", I - and my vehicle- were treated with great care and understanding. Well done. Thank you

I have been a Ted Britt Customer for as long as I’ve been - jjm0526

I have been a Ted Britt Customer for as long as I’ve been in Virginia, up until the last two months the service had been great. For those reasons I was hopeful for an amicable solution to a seemingly simple issue - unfortunately the service director, and service manager were not accessible during my attempts to connect and my service advisor was blatantly disinterested in rectifying this situation. The following has been submitted to the BBB and DMV for complaints on less than stellar business practices of Ted Britt Fairfax Service Department. tldr: Take your business elsewhere if you can, particularly for warranty work. Document and over communicate as not every service advisor is as engaging as others, being that you may also find yourself in an unethical situation - suitable of after-action and/or litigation. - After identifying a rear pinion seal leak I took my 2015 Ford Mustang to Ted Britt Fairfax Ford on 8/24/2022 for diagnostic and service. I was later informed that mechanics had checked for a differential leak and confirmed a leak at the drain plug in the rear, but that mechanics had secured the plug and all was ok. At this time I was prompted for payment, upon questioning as to why (as this is a covered service under Ford ESP Warranty), I was told there would be no charge. After noticing odd noises, and fluttering the following month I returned for service on 09/30/2022. At this time I was informed that internal gears from the rear differential were binding and causing problems inside the rear of the automobile. I was told that necessary repairs would not be rendered under warranty because this vehicle had been previously serviced from a third party company on 08/20/2022. After communicating with *** ********, Ted Britt service advisor, I relayed that the initial leak had been identified by the third party servicer in question and it was this guidance that prompted me to schedule the initial appointment on 08/24/2022. While rear differential fluids were filled at this time, all was in line according to the manufacture as to allow safe passage to the dealership for final service and repair on 08/24/2022. In the present circumstance, Ted Britt refuses to action warranty service arguing misuse on 08/20/2022. Their justification is as follows: (1) Preliminary service not taking place at the Ted Britt dealership, and (2) Additive not being included in rear differential service at that time. Both of these arguments flagrant contradictions of embedded verbiage within the National Vehicle Service Contract - FORD ESP Warranty agreement signed on 08/13/2018 and the Magnuson–Moss Warranty Act of 1975, respectively. The FORD-ESP terms and conditions state rear differential service repair as a covered service subject to deductible as component of transmission and POWERTRAIN Care with appropriate maintenance schedule performed as directed by FORD 2015 Mustang Owners Manual. My current FORD ESP Warranty Agreement is scheduled to expire in October 2022, it is my belief that the staff of Ted Britt Ford Fairfax intentionally moved to deceive through the intentional withholding of information and diagnosis on 08/24/2022, as to further damage the vehicle and prolong timeline for non-covered repairs within the next 70 days. This flagrant negligence acts as a clear violation of deceptive trade practices act. Zero efforts have been made to rectify the situation or retain my business.

I just wanted to say well done Austin! Although... - mike22030

I just wanted to say well done Austin! Although ultimately I purchased elsewhere, his professionalism, attitude, and just overall kindness/knowledge is incredible. I had a great experience here, and this was one of the friendliest dealerships I’ve been to. Well done and keep doing what you’re doing Austin!

Mike G. Needs Customer Service Training - Fem32

So, as far as Quick Lane goes... I have no issue with the folks there. It's Mike G. that I have a problem with, purely speaking as a customer. My car had been in and out of the shop while under warranty (purchased used) and the same issues kept arising. I called and talked to Mike G. to see what would happen with these parts if they kept going out after being replaced. His response, "It's on you then." It's on me... when the parts you have provided keep going up in smoke and the problem clearly isn't being fixed?? VERY RUDE IN TONE. ABRUPTLY HUNG UP ON ME.

Best Service Shop Ever for Heavy Work Trucks - tuckemail

5 Star service all the way. 4 star on price just because they are expensive, but you get what you pay for. This last visit they found a leak I didn't know I had. Saved me a major hassle with traveling out of town. I love this place. Mike always takes care of me.

Outstanding - David

The best experience I have had from any service provider - ever. Highly recommend and a big shout out to the two who made it all possible - Tamara Shaker and Erick Cosme.

Do yourself a favor and go elsewhere! - jen_dd03

Do yourself a favor and go elsewhere! This is the SLOWEST, most incompetent dealership for repairs and maintenance. They drag their feet, don't know how to communicate both with each other as well as you, the customer, and there are always problems when dealing with them. O wr all, they do not value their customers and it shows