111 Virginia Ford Service Centers

Life savers! - ubguilty

Kudos to your superb Service department. Our 2017 Azera engine overheating and we're on vacation 336 miles from home. Service representative Helen Reedy accommadated us with an emergency appointment the following morning. The staff along with the help of Tom Shaw had us on the road in a day and a half. We were able to salvage the remainder of our trip with a loaner car they provided! Thank you, Raul Torres Cross River,N.Y

Service department to busy to talk to customer on phone - TinaRogereson

Called twice to find cost of a oil change. First time left name and number as operator requested and waited for 1+ hours for return phone call. Second time same thing ..... leave you number and they will get back to you. Who has hours to sit by the phone waiting on service to return you call? Not me ..... there are other ford dealers.

After having a terrible Sales experience years ago, I... - mmorgan

After having a terrible Sales experience years ago, I decided to give Rosenthal Jeep another chance for body shop service. My experience was even worse this time. after informing me that my Jeep was ready, I came to pick up my SUV, and there was still a dent in the door. Days later, after returning to Rosenthal, once again, I noticed that there was a dent in my front bumper (that was not there before). After speaking to the body shop Manager, he expressed in a very unenthused manner "it must have been hit in the lot". He did agree to fix the damage, but when I asked for some kind of gesture of discount toward the original repairs for my inconvenience and time away work, he said he needed to think about it, and would call me the next day. He never called. The manner in which this situation was handled is inexcusable. Mistakes happen, but there was no follow up, care or concern by the original Estimator handling the job or the Body Shop Manager. An Estimator named Andrew Ross was the only person who ever tried to help me. And my Jeep was more damaged after I left Rosenthal, then when I first brought it in. I will NEVER return to Rosenthal Jeep in Arlington. It's too bad, because I live less than 2 miles from there and they have lost a customer. I will make sure to tell all of my friends and family about my experience. BEWARE of this dealer!

Great service! - mcusick1

Great service! Preston Hall did a great job with our 2017 Escape and 2019 Subaru! Preston goes above and beyond what was expected, thank you Preston!

Refreshing experience a Sheehy Ford in Ashland, VA I had - Jay

Refreshing experience a Sheehy Ford in Ashland, VA I had a last minute visit to Sheehy Ford while In the middle of an East Coast road trip, my check engine light came on while approaching Ashland. I looked up the nearest Ford dealer and pulled in without an appointment late in the day. Brad welcomed me and gave me an appointment for first thing the next morning. I over-nighted in a nearby hotel and, as promised, I was first in the door at 7AM and had a diagnosis within 90 minutes. The technician provided video evidence of his findings. Brad wrote up a quote, and 2 hours later I was on my way. Meanwhile, I did my own research on what i needed and how much it should coast - they were right on target. From the greeters in the service bay, to the technician to Brad the "heavy-vehicle service advisor", I - and my vehicle- were treated with great care and understanding. Well done. Thank you

Mike G. Needs Customer Service Training - Fem32

So, as far as Quick Lane goes... I have no issue with the folks there. It's Mike G. that I have a problem with, purely speaking as a customer. My car had been in and out of the shop while under warranty (purchased used) and the same issues kept arising. I called and talked to Mike G. to see what would happen with these parts if they kept going out after being replaced. His response, "It's on you then." It's on me... when the parts you have provided keep going up in smoke and the problem clearly isn't being fixed?? VERY RUDE IN TONE. ABRUPTLY HUNG UP ON ME.

Best Service Shop Ever for Heavy Work Trucks - tuckemail

5 Star service all the way. 4 star on price just because they are expensive, but you get what you pay for. This last visit they found a leak I didn't know I had. Saved me a major hassle with traveling out of town. I love this place. Mike always takes care of me.

Outstanding - David

The best experience I have had from any service provider - ever. Highly recommend and a big shout out to the two who made it all possible - Tamara Shaker and Erick Cosme.