103 Virginia Chevrolet Service Centers

I had a problem with my door lock. Cindy went above and... - mimiberberich

I had a problem with my door lock. Cindy went above and beyond for me to have the problem taken care of. She is AWESOME!

When I set my appointment and visited the site for the - englishbrown

When I set my appointment and visited the site for the first time, I felt staff to be talking amongst themselves about personal issues, and I was told to fill out forms that I had already filled out and sent then once those have been located, staff told me they had not checked the email and did not notice. The forms had been returned already. When the staff contacted me about adding additional work, I agreed and then a few minutes later I did reach out to them by email and let them know that I did not want the work completed and then I wasn’t reached until the next day by staff to tell me they did not check the email timely and did not have the information to let them know that I was not looking for that additional work to be done when I asked to speak to the general manager he was very rude and abrupt. He would not listen to my points at all. He continue to cut me off and make his points to say that I need to pay for it no matter what when I picked up my vehicle, I found there to be, some sort of substance on the bumper that was repaired and had to wait for staff to come out and inspect it and remove it so I was not happy with my interaction with this site and I will take the same recommendation

Too Bad You Cannot Rate Negative Stars - jrembrey

I am writing to express the poor service I received when I had my 2015 Chevrolet Silverado's DEF system serviced for the 3rd time in February. I had originally purchased the vehicle brand new and the first time the DEF system failed and left me broke down was 1 month after purchase. JE Chevrolet charged me a thousand dollars to fix it and the fix lasted about 2 years. The 2nd time the vehicle left my stranded, I was lucky to have been out of town so an Eastern Shore dealership (Midway Chevrolet) replaced the system free of charge under warranty. The 3rd time my vehicle broke down in the 4 short years I'd owned it, I had the misfortune of being back in Front Royal. Not only was it supposed to have cost 800 dollars and ended up being 5 THOUSAND, but they also had my truck for almost a month. GM would not cover the cost of this repeated problem because John Evans determined that the tank was contaminated by an outside source (which I think is completely impossible and a lie) and therefore, it was an insurance claim and not a warranty claim. I seriously doubted this "vandalism theory" because I park my truck in the yard with my two large dogs and right in the frame of two security cameras. Obviously the vehicle is simply a lemon, but following his personal advice, I filed the insurance claim. It has been well over a month and my insurance company is still begging for the evidence of my tank being contaminated from old John Evans himself, but it seems that after they took my 5k, they forgot the fact that they told me to file a claim and they no longer have the evidence to prove to my insurance company that my tank was contaminated as they stated. Or is it because they lied in the first place and just billed me 5k for nothing. We will never know. One thing I do know, I will never go to this place again and strongly urge you not to deal with them either. In addition to being completely lied to and ripped off, I had to deal with a rather unprofessional employee named Sarah in the service department. She kept on interrupting me, was very rude, and offered no real solution to my problem. In the end, after fighting with the incompetent Sarah for well over a month, I am out 5 THOUSAND dollars. If you truly value good service, I highly suggest you go elsewhere. Don't let this old man take 5 THOUSAND of your hard-earned money to fund a bigger mansion like my money did. Regretfully,

BEWARE! Someone insured by Geico rear-ended my brand... - AMBD

BEWARE! Someone insured by Geico rear-ended my brand new car badly and Geico sent me here. Everything seemed fine when I got it back, even though it took 2 WEEKS to repair, instead of ONE. I went home, only to see that someone at the repair center had put a green dent/scratch in my door. I took it back the next day and they gladly fixed it. Everything was fine… for a moment. Just in case, I took it to my dealership and had maintenance look at it. They found: Koons put the wrong COLOR on my bumper (grey instead of blue!), didn’t replace the guard shield under my trunk that had been clearly ripped off (!!!), and the muffler was misaligned. BUT WAIT. THERE’S MORE. I then took it to another repair shop, the one my dealership sends its repairs to. Not only were there all the problems listed above, but MY EXHAUST WAS NOT COMPLETELY REPAIRED. They left things UNFIXED and part of the system still PUSHED INTO MY CAR! After so many promises from Koons that my brand new car would be returned to me as it was before the accident, I feel so ripped off and cheated that they would think these things would go unnoticed. The repairmen at Pohanka could tell the exhaust was still broken just by LOOKING at the car, before pulling it apart! Stay clear of this place. The employees are extremely friendly, but this is not the place to go for quality service.

Service Department is Horrible - vmisully

Not very good service, had to retur multiple times to get something fixed that they found during an oil change. When making appointment to get something fixed that they knew about. I would think they would order the parts

Needed a VA State inspection and they were very fast! - haroldstallard80

Needed a VA State inspection and they were very fast! Will definitely stop back in the next time I am in the area and need something done. Very clean and very nice people there!

Let me rescind my one star rating. After a negative... - goldberrydancer1943

Let me rescind my one star rating. After a negative experience at Midpoint, Gary the service manager called me, concerned by the experience. He listened and took my complaint seriously, the experience I have normally had with Midpoint. He has renewed my faith in the Midpoint I have used for ten plus years and when I bought my Canyon from them. Thank you, Gary. You have made me feel I matter to Midpoint.

Rex Gordon at NNC is a great salesperson and problem solver - Larry

I purchased a truck in 2013 and admired my salesperson Rex Gordon for the work he put into finishing a sale. Recently I had some issues and called Rex again and he took care of the issues.

EXCELLENT SERVICE FROM START TO FINISH! - RSmall

EXCELLENT SERVICE FROM START TO FINISH! I’m going back for my state inspection next month. Chris at Parks Chevrolet updated me timely on status of my repairs. I was surprised and happy at the fast turnaround time and they did not over charge. I strongly recommend Parks Chevrolet and if you’re lucky, you’ll get Chris. R. Small

Horrible work, will never return to this dealership, had - Dakota36836

Horrible work, will never return to this dealership, had a simple oil change done my 2003 corvettea few months back and they charged me around 300$ and i had to get over half of it refunded. it was time for a change again, i decided to do it myself this time since i am a tech myself and had time. I ended up bending a 15mm wrench trying to get an oil plug loose that should be torqued to 15 ft lbs. When i called about it they tried to charge my 60$ and soonest they can schedule is tuesday to resolve this problem so i went to the dealership in person raising xxxx and they changed their mind now i can come in Saturday at 9( the next day) which is fine, i just want my oil changed without breaking my oilpan at my expense for anothers mistake. Long story short i show up they get my oil changed and charge me 40ish dollars for labor which is fine i understand techs are there to make money, but this time on my invoice they have the wrong milage on my car, says they reset my oil life monitor which is a lie i reset myself showing it had 12% left after the oil change and no sticker for my next time to change. Its absolutely absurd to me GM cant properly do a quick oil change on their own vehicles correctly at a dealership

It took over a month to get the timing fixed and drove it - shermc1963

It took over a month to get the timing fixed and drove it home only to find out timing was off. Never got a return call from them. Finally made an appointment only to find out the parts had come in two weeks ago and was never updated or called. I recommend going elsewhere for repairs.

Best body shop in the tri-cities! - haroldstallard80

Best body shop in the tri-cities! Very helpful and I appreciate them for helping me get my Silverado repaired in a timely fashion.

Life savers! - ubguilty

Kudos to your superb Service department. Our 2017 Azera engine overheating and we're on vacation 336 miles from home. Service representative Helen Reedy accommadated us with an emergency appointment the following morning. The staff along with the help of Tom Shaw had us on the road in a day and a half. We were able to salvage the remainder of our trip with a loaner car they provided! Thank you, Raul Torres Cross River,N.Y

Maintenance top notch, Friendly and Professionall! - Tracy

Always friendly and very receptive to our needs, would not go elsewhere after dealing with Rameys. Very Professional, caring and courteous staff in every department especially management!