1,340 Virginia CODA Service Centers

Mike Holmes, setvice manager is great. - caroleleewatkins

Mike Holmes, setvice manager is great. He always goes out of his way to help before and after the sale. On June 9th I came to for service and it was a nice experience. Mike treats you like a valued customer. Thank you for everything!

I have purchased two vehicles from this dealership and - debimoir

I have purchased two vehicles from this dealership and have always been happy with their service. The staff is super nice, both the sales and service department. Today is no exception. I rushed in at 8 am with a tire that was losing air, and I explained I need my vehicle to get to the airport for a flight at noon. Less than an hour later, my car was returned and the tire repaired. Tim definitely went over and above to help me on my way. Highly recommend this place - for new or used vehicles.

Service is always performed on time, at or below... - RAnderson70

Service is always performed on time, at or below estimated cost and done correctly. The service writers are friendly and accomodating. there is a free shuttle to take me to work and pick me up from work to bring me back from the dealership.

Worst service ever. - Mstsking

Worst service ever. I purchased my Volvo from here. After the purchase care and consideration plummeted. I received poor service and communication from that point on. I scheduled service on my vehicle for 1pm. I dropped my vehicle off at 1130a so that I could go about my day without worrying about dropping it off. By one was informed my car had not been moved and unknown when it would be serviced. If not for the efforts of Connie I don’t know when my car would have been worked on. I originally Scheduled my vehicle for inspection, upon arrival it was suggested I get oil change and brake fluid change. By 230-3 I asked for just the inspection to be done. I received my car back after 330p. I don’t who owns or runs this dealership but they really need to consider making serious changes so as not to loose any further customer.

Excellent customer service - Sande84

I took my 2004 Toyota Corolla-S in for Safety Recalls and to check my brakes. I was well informed by the technician about the problems with my vehicle. Excellent customer service.

When I first started visiting this dealership in 2019, - Unhappy

When I first started visiting this dealership in 2019, the service department was wonderful. It looks like with their building's new improvements, there's been a change of staffing, and now who they have doing your check-ins are rude, cut you off when you are speaking and don't want to listen to any explanations you may have regarding the vehicle. If you don't want my business, I can always go somewhere else that will take my money. I don't need to be treated like I'm less than.

We received a letter about recalls from Kia, one had to - David Mount

We received a letter about recalls from Kia, one had to do with the steering column one had to do with the engine itself with the software, and one had to do with the airbag I believe. The car was operating fine until I took it in to West Broad Kia for the recall issues and then we got the car back. The car couldn’t accelerate properly. I took the car back the same day had them look at it they replaced the sensors again, next day I’m back up there for the same reason. They have now had the car for a month. The car has not been repaired, nor have they supplied me with a loaner or rental car for my wife to use in the meantime. And the communication has not been great. I went down to see the manager and he said they don’t give loaners. They do provide a rental when they determined there’s a problem. They determined that the engine needed to be replaced And I can’t even get an answer to if they’ve gotten the engine yet or started the repair. And they still have my car and I have no way for my wife to get around. Not very happy with the service. Not very happy with the communication. I will not buy it be buying any cars From Kia in the future, nor will I take my cars there for service. I believe the next phone call I make will be to my attorney. Do not take your car here. Very unhappy customer.

Must be the most useless unfriendly VW dealership. - Dissatisfied Customer

Must be the most useless unfriendly VW dealership. Service and spares dept very unknowledgeable. Could not assist me or offer help to change a cigarette lighter fuse. Neither was anyone willing to show me which fuse it is. It seems even their technicians do not know. Or were just unwilling. But I was invited to book my car in to get them to replace the fuse at a cost of 80 $. They do Volkswagen no favors in winning customers

I just wanted to take a moment to say how impressed I am... - Tazzboo

I just wanted to take a moment to say how impressed I am with my dealings with Whitten Fiat. It all started from the moment I walked into the dealership. I was greeted by Howard and a big smile. Howard took the time to get me set up with a test drive in the Fiat 500. Before I took that ride Harrison walked up, I told him that I really wanted to give the car a good work out and see what I thought about it. He said by all means take it for a good drive. I told him I wanted to go show my wife approximately 25 miles away. He said no problems please do. WOW I ended up buying the car. Took me about a week to set everything up but Howard was always there to help with questions and answers. When it came time for my first service Tracey Boone was my writer. I have to say wow to her also. She listened to my service needs and got me in quick for an appointment. Then she followed up afterword’s to make sure everything was ok. She has to be one of my all time best service writers. If she doesn’t have an answer to my question she will get back to me with an answer in a timely manner. Having purchased a Car that was New to the Market again, I was worried about how I would be treated after the sale. Well I have to say that Whitten Fiat has made me feel like family. So much so that I turned around in less than a year and purchased a second vehicle from them. I know that they care and have an excellent team of employees that will take good care of you during and after the sale. Thank You Chris

Came for state inspection, oil change, and whatever is - wwilds11846

Came for state inspection, oil change, and whatever is needed at 22,000. She introduced me to a sales manager who introduced me to a sales representative. He showed me a 2023 Santa Fe and 2024 Tucson. Costs were presented without pressuring me to buy or lease.