1,340 Virginia CODA Service Centers

I am an older widow and am so happy that we bought a car - Debbie F

I am an older widow and am so happy that we bought a car here not long before my husband passed away. They treat me beautifully, fast efficient. fair, and always "do it right" without my feeling they are taking advantage of me. Thank you!

Fit starter replacement with 42,535 miles. . The total... - David

Fit starter replacement with 42,535 miles. . The total bill ,including a $120.00 diagnostic fee, was $794.57. Not good for wear and mileage.

Do not go to McGeorge Toyota! - Service Guru

I have purchased over 25 cars from McGeorge Toyota and after my experience with them this past week I will never return. They have poor service and sales. It's worth your trip to visit Mechanicsville Toyota. My Nephew and neighbor both tried McGeorge and were very disappointed. They both bought at Mechanicsville and are very happy. I am looking for a car and will buy from Mechanicsville.

things went much better this time. - bill.huffman

things went much better this time. Regina was very helpful in making sure that my vehicle was serviced in a timely manner.

Bottom Line up front : The CUSTOMER SERVICE HERE IS - edwardpbazile

Bottom Line up front : The CUSTOMER SERVICE HERE IS EGREGIOUS! My Service Advisor (Diana Sampson) barely communicated with me on the "status update" on my vehicle especially when it needed to stay overnight while awaiting a part. She always had an excuse not to update me ... saying things to the effect of : she was "CRAZY" busy to update me which was bizarre because I was spending over $3,100 for maintenance service ...The most frustrating thing was her preference of communicating was through her computer text messaging application. The service advisor manager who attempted to assist me was just as bad as his only mission was to make excuses for the lack of communication (He displayed varying degrees of incompetence dealing with the issues / concerns I had). I WILL NOT BE GOING BACK TO THIS LOCATION - I rather go drive to another location as Mercedes service is not known to treat their customers like this. For the prices and the actual service done by the mechanics behind the scenes - This would have been an "EASY" 5 star location for me to rate to do your vehicle service here.

Greg Shaffer has been a friend of mine for many years. I... - jwinn1988

Greg Shaffer has been a friend of mine for many years. I was excited when Mid Atlantic Motorwerkes opened their doors. Greg has a passion for customer service and a "going the extra mile" business mindset. The reason I am giving this review is, not only did Greg and Dave fix my problem as a friend, they will take care of everyone at Mid Atlantic Motorwerkes. I found I had a leaking tire on a recent trip to Virginia and was leaving to come back to Pittsburgh on Monday. I contacted Greg and met him at the dealership Monday morning. What I thought was going to be a quick fix turned out to be more than repairing my tire. Dave, the technician who took great care of my car, did more than fix my tire. He ended up making 2 trips to a local tire distributor to replace my badly worn lug nuts. This is how Greg operates and this shows the kind of people he has working at Mid Atlantic Motorwerkes. Top shelf professionals who strive to be the best in all aspects. Thank you again, Greg and Dave. Your success is shown with your pride to be the best!

Let me rescind my one star rating. After a negative... - goldberrydancer1943

Let me rescind my one star rating. After a negative experience at Midpoint, Gary the service manager called me, concerned by the experience. He listened and took my complaint seriously, the experience I have normally had with Midpoint. He has renewed my faith in the Midpoint I have used for ten plus years and when I bought my Canyon from them. Thank you, Gary. You have made me feel I matter to Midpoint.

I visited the service department at the Miller Suzuki... - jenniferpadams

I visited the service department at the Miller Suzuki dealership for a second opinion, because I didn't trust the first opinion I received from another dealership. The second opinion was not only offered, but fully explained, and demonstrated on the parts that they removed from my car. Because I've had such a good experience thus far, I will return to have the repairs made at this dealership.

Had an outstanding experience with salesman Gary Johnson!... - Edwinchster

Had an outstanding experience with salesman Gary Johnson! No b.s. dealer quick and painless I drove over 120 miles from PA. 100% Ed W

I bought my Mini in 2018 and have had the best customer - ValerieS

I bought my Mini in 2018 and have had the best customer service experiences with them ever since. They perform all of my maintenance as well as repairs and I couldn't be happier. They have never tried to overbill or encourage unnecessary work, and their staff and mechanics know these cars inside and out. Jeff has been my service coordinator for a while and he is always polite and very efficient as well as concerned about making sure I have alternate transport if they need to keep the car. I'll keep going to MINI of Sterling as long as I own this car, and it'll continue on to the next car I buy from them!

I called an advisor, Alexis Smith, and requested... - Jenn Arroyo

I called an advisor, Alexis Smith, and requested information on a Subaru. She informed me that she was an advisor, but would get me in contact with someone who could help me in our search. I am so impressed with how quickly she moved and we received a call within 30 minutes from a salesperson. Alexis’s attention to detail and quick response only reassures our decision to do business with Richmond Subaru. Thank you Alexis for excellent customer care and support

Had a veh towed to this dealer with broken window- asked... - Tajima88

Had a veh towed to this dealer with broken window- asked them to cover it as we were to have rain the following week. After 26 days and repeated calls they had not returned insurance adjuster calls and covered the window with a flimsy office-weight plastic bag which blew out and there was water damage to interior and leather seat. No calls returned. Shameful!!