While I had a great experience purchasing the car, it has - danijosmith13
While I had a great experience purchasing the car, it has been a nightmare ever since. The service desk rarely answer phone calls and they hardly ever call you back if you leave a voicemail. It takes 5 to 6 calls over days or weeks before someone will answer the phone. I have had a transmission issue with my Jeep Compass since the month after I bought it and after a year and a half I still cannot get them to take care of the issues. I’ve taken it in three separate times, paid $600 for a part to be replaced and still having the same issues. Having my transmission repeatedly overheat for no reason, lock up and stop in the middle of the highway multiple times, and to simply be told that because they can’t replicate the error code they can’t do anything is infuriating. I don’t feel safe driving a car that I bought to have as a reliable vehicle. I was told that their warranty would be great and should take care of the transmission issues but have yet to see any of that. Almost year and a half later and I’m $600 poorer with a car that I don’t feel safe driving because the dealership I bought it from refuses to actually address the very serious and dangerous transmission issue. While the purchasing process was great it has been greatly overshadowed by the worst customer service I’ve ever interacted with.
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