1,337 Virginia CODA Service Centers

Brandon Baker was on point today. - Jimmy from Mechanicsville

Brandon Baker was on point today. Excellent service from start to finish. No complaints here. I think they finally got this service department correct after my last visit which was an abomination. I will be back thanks to Brandon B.

I dropped my car off for routine maintenance and - ddickson101

I dropped my car off for routine maintenance and everything went smoothly. I will keep returning for all future work that may be required.

Everything went very well. - BG

Everything went very well. The Service Advisor had my vehicle in and out very quickly as promised.

Julie was very courteous and not pushy, when recommending - rch_1

Julie was very courteous and not pushy, when recommending various services & repair that she thought my car needed.

Brought my 2023 Chevy Malibu in for a standard oil change - Hunter. Beahm

Brought my 2023 Chevy Malibu in for a standard oil change and wow the service was stunning! My advisor Matthew Cyr was informative and they even did an inspection all around my vehicle and recommended some services that would improve the longevity of my car and even informed me how! The whole process was less than 30 minutes and boy were they busy. Thank you Rick Hendrick Chevy for taking care of my car and you definitely earned a life long customer

We lost our A/C in our Ford transit 15 passenger van - frgregoryfr

We lost our A/C in our Ford transit 15 passenger van while traveling from NJ to FL with our family of 9. We stopped at Crossroads Ford to get our A/C diagnosed and hopefully fixed. Unfortunately we needed a new compressor. Brian and Shirley from the service dpt and Patrick, the service tech, spent many hours, even after the normal shop closure, to find all the parts needed and install a new compressor and restore our A/C system in our van. It was such a blessing to be helped by such wonderful people from Ford Crossroads who went above and beyond to help us and get us back on the road ASAP, and they even gave us a big discount! We are forever appreciative and thankful for them and their excellent customer service. God bless you guys :-)

Good advisors who listen to concerns and immediately - BAHB

Good advisors who listen to concerns and immediately recognize what the customer’s concern and give sage advice and remedy. Service is quick and within estimate. I like the dealership!

Excellent service, Mike Bunch was very professional and - bpjw3

Excellent service, Mike Bunch was very professional and polite. I was kept informed of service being provided.

As soon as you arrive everyone is so welcoming and - jessurbina07

As soon as you arrive everyone is so welcoming and friendly. I didn’t have to wait for them to see me right away. Great customer service.

Great service was serviced on good time. - Yflicker

Great service was serviced on good time. Car was clean and called me right on tomr

I just have the first service on my new Mercedes, and - bz

I just have the first service on my new Mercedes, and everything went flawlessly. Was in and out in a timely fashion. Staff was very friendly, can’t ask for anything more.

Steve Appel and everyone else we dealt with were amazing. - jkierstead27

Steve Appel and everyone else we dealt with were amazing. We were 3 hours into a 12 hour drive from PA to SC when we got a flat tire, about 10 miles from the dealership. With no appointment, and a desperate need to get back on the road ASAP, MB of Fredericksburg took us in. They had the tires we needed in stock, got our GL450 up on the lift quickly, offered to shuttle us to lunch while we waited, and had us back on the road in less than 2 hours. Our family is grateful!

Alberto at Koons Ford in Woodbridge, VA, is known for his - David Perry

Alberto at Koons Ford in Woodbridge, VA, is known for his exceptional service. He goes above and beyond to ensure customers are satisfied, providing thorough explanations and efficient solutions for vehicle issues. His friendly demeanor and professional attitude make every service visit a positive experience. Alberto demonstrated his dedication by working directly with my warranty company. He made sure all the important parts were covered, navigating the complexities of the warranty process smoothly. His proactive approach and attention to detail ensured that I received the maximum benefits, reflecting his commitment to excellent customer service. Throughout my repair process, Alberto ensured I was informed at every stage. His consistent updates provided clarity and peace of mind, making the entire experience transparent and stress-free. His communication skills and dedication to customer satisfaction truly set him apart as an exceptional service representative. To all the mechanics who worked on my vehicle, I want to extend my heartfelt thanks. Your expertise and dedication ensured that my car was repaired to the highest standard. I appreciate the attention to detail and the thoroughness with which you approached every aspect of the repair. Your hard work and commitment to quality are truly commendable. Thank you for your exceptional service and for going above and beyond to ensure my vehicle is in top condition. Thank you to everyone at Koons Ford Woodbridge Va. Even O who brought my vehicle around and the wash team that cleaned my vehicle before it was returned to me. David Perry

They do whst they say they are going to do. - Pilot Mark

They do whst they say they are going to do. Liked the pick up snd drop off . I'm not used to being treated that special.

I want to Strongnider Chevrolet at 5200 Oaklawn Blvd - marcelle.johnson

I want to Strongnider Chevrolet at 5200 Oaklawn Blvd and I had the pleasure of meet one of their young outstanding car salesman name Johnny Jefferson who truly was a blessings & pleasure to work with from begain to end, Johnny Jefferson was so well mannered & very patient with me. I must say that I was very impressed with the level of respected he show & gave me as him being a young sales man. I was very satisfy & very please with my experience their so much so that I will be recommending Johnny Jefferson to other's, friends, family & associates I tell you the true their's nothing like a well dressed young man in today world that knows how to showing respect & being respectful especially when your dealing with the public in sales. Iam very big on customer service in fact this why iam writing this review on how great a job this young did with me today. To Mr. Johnny Jefferson much love blessings & continues success at Strongnider Chevrolet stay focus keep patience, keep a positive attitude and your future will be bright wherever you go life amen

My service rep is great. - l.madison

My service rep is great. I value his advice and how he helped me through the process. I also appreciate that all.the work was finished today because there was a lot to do.

Very professional and friendly staff. - Bill

Very professional and friendly staff. Service department is very efficient and knowledgeable. Would recommend them to anyone shopping for a car.

Flow Toyota is fortunate to have Leslee Parsons on their - patsylee27

Flow Toyota is fortunate to have Leslee Parsons on their staff. Not only gave we purchased a vehicle from her, we drive 75 miles from Fredericksburg to have our car serviced at your dealership. This past week Leslee was able to coordinate body repairs and painting of our 2022 Highlander with two different Flow Vendors. Because of her it was seamless and the work amazing. She also went above and beyond to arrange a loaner car.. she did in 24 hours what could have resulted in multiple visits. Thank you Leslee and Flow Toyota!

Very nice better than the other dealership. - maro_malo

Very nice better than the other dealership.very good i was very pleased. I will always be coming to this dealership.

I have been to this particular service dept. - houseplants28

I have been to this particular service dept. before i decided to buy a new car. So i pretty much had a general idea about the wonderful, patient and caring team. When i drive up for service i am queen for a day, they are on time, the waiting area and bathrooms are clean, most of all everyone is friendly regardless of what has happened before i got there or whatever they are going through, customers come first. thank you, Nick.

I have received vehicle service at 4 other locations, in - milocha08

I have received vehicle service at 4 other locations, in different states, and the Greenbrier Infiniti location is the first location that provides slow service, with minimal communication and no amenities on site. During drop off of my vehicle, there is no clear instructions on what the process is. At my first visit, I was asked to sit in an office with not lights and told to wait for someone to come get my information. At this most recent visit, there was still no one to check me in. I helped myself to sit on the worn couches near an unnecessarily loud TV. It took 30mins for a service counselor to call my name to cover what was to be taken care of during the appointment. At all other locations I've been to, they offer amenities while you wait. Amenities included loaner vehicles, shuttle service to desired location, and food on site. Greenbrier offers only coffee. Which is disappointing since service time for my visits have taken anywhere from 3-6 hours. My most recent visit was over 3 hours from when I drove in, to driving away.

April 23, 2023 April 23, 2023 I had a bad wheel bearing - Bud

April 23, 2023 April 23, 2023 I had a bad wheel bearing in my Honda Civic and Duncan Honda took care of the problem’s and gave me great service. Tori Bishop was professional and personable. I love Duncan's Hokie Honda. I always have a great experience whenever I bring my car in. Thanks to everyone. Arben Santo

My service advisor Alexander kept me abreast of the - Dilanvx

My service advisor Alexander kept me abreast of the updates on my Jeep Compass. Great asset to the company.

Had some issues with my service but in the end Anthony - jpw791

Had some issues with my service but in the end Anthony made it right. Will return.

5 stars for Kenyan Mullen. - Bta2

5 stars for Kenyan Mullen. He things are not going as expected he steps in and makes things better. He went over and beyond for me on two occasions. That tells me he is concerned about the customer.

I would like to thank Joshua at Banister Nissan of - ronbo

I would like to thank Joshua at Banister Nissan of Norfolk for helping to get my vehicle service completed. We spent time discussing ways of handling certain situations sooner. He has always taken the time to discuss and explain any car service or important repairs I might need. It’s a pleasure to bring my car to Nissan of Norfolk knowing that people like Joshua cares about customer needs.

Mr Joey Foust & his team took care of me today when I - brandonouk79

Mr Joey Foust & his team took care of me today when I drop off my 2021 toyota 4runner trd pro for ceramic coating I was beyond disbelief when they pulled my car out look like it was from the showroom floor shiny like glass

Service is always easy to schedule and Service managers - danzgdeb

Service is always easy to schedule and Service managers friendly and helpful. Always know up front what will be done, how much it will cost, and how long it will take.

All items that we needed to be addressed were taken care - TAS

All items that we needed to be addressed were taken care of by the dealership.

DARCARS – Fairfax Honda: This is an unsolicited review. - Rich A

DARCARS – Fairfax Honda: This is an unsolicited review. The Dealership and Senior Consultant (Keith Derrickson) are absolutely OUTSTANDING! Keith always gets it right the first time! By far, he is the best Service Advisor at Honda we’ve worked with over the years. Some words that come to mind are: Professional, Customer Oriented, Knowledgeable, easy to work with, and much more. Thanks for having the caliber of folks like Keith on your staff!