43 Virginia Alfa Romeo Service Centers

I have never had a bad experience with your oil change - tnbendr

I have never had a bad experience with your oil change service and everyone is always friendly and professional

Professionalism at every turn! - Fiat 500

I have brought my Fiat here for service for some the past year and have been recognized with the same level of courtesy, professionalism and kindness that would afford a premium-brand customer. The entire service team is first rate, and my car always comes back feeling better than it did before. I can not recommend this dealer enough. These are the people that make the difference when it comes to keeping your precious investment in tip top shape.

I’ve (somewhat unfortunately) had to visit BMW of Fairfax... - carguy2019

I’ve (somewhat unfortunately) had to visit BMW of Fairfax Collision Center several times over the past 18 months to have various body damage repaired. Every time the experience has been beyond phenomenal. While the quality and timeliness of the repairs is excellent, what really stands out is the customer service. Whether it’s been to push my insurance company to authorize having the car repaired the right way (rather than the cheapest way) or helping me deal with the results of my own inability to drive without bumping into stuff, the staff has always been professional, friendly, and very helpful. I normally wouldn’t look forward to visiting a body shop, but I always enjoy visiting the BMW of Fairfax Collision Center...BMW of Fairfax’s regular service center could definitely learn from them. Ian and Henry have both helped me, with both being excellent!!

Recall Notice - Jean Welch

I want to praise Jim McAllister, J. Malone, Jr. and Bob, 2nd shift mgr. for their outstanding help in resolving my recent problem. Excellent Job!!!

⭐ One-Star Review for Casey Home Team Collision – - er42architect

⭐ One-Star Review for Casey Home Team Collision – Yorktown, VA I brought my 1998 Toyota 4Runner to Casey Collision Center for repairs starting in April 2024. What followed was a drawn-out, unprofessional, and ultimately damaging experience I would not wish on anyone. Here is a detailed timeline and breakdown of the issues I encountered: 🔹 JUNE 8, 2024 – THE NIGHTMARE BEGAN I endorsed and dropped off a GEICO repair check made out to myself and Casey Collision Center. On June 11, I called to check when I could drop off the vehicle, only to be told they couldn’t locate the check. I emailed a photocopy of the check to Kevin Ranger, the Shop Manager at the time. This single act—Casey's inability to track an endorsed insurance payment—marked the start of my nightmare with this business. 🔧 ESTIMATES & AUTHORIZATION FAILURES I was initially quoted $7,100. Cost then went up to over $9,000 for repairs. The estimate then dropped to $8,309 and eventually settled near $8,309. I was never clearly informed of work starting, but they later claimed it had begun without my written authorization. After vehicle pickup, I realized this statement was untrue, likely just posturing. 🚧 DAMAGE WHILE IN CASEY'S CUSTODY Sabotaged A/C Line: A fresh cut was found on the high-pressure A/C service line that did not exist when I dropped the vehicle off. I have dated pre-drop-off photos as proof. Engine won't start: Despite assurances the vehicle would “roll and can be towed safely,” the engine will not start—even with jump-start equipment. The 4Runner started without issue at drop-off. 📉 COMMUNICATION & LIABILITY EVASION They refused to confirm whether the vehicle starts or runs prior to pickup. After GEICO settled the teardown and storage bill, Casey stated: “We are not responsible for battery, state of charge of battery, or any other concerns.” This blanket disclaimer shows a complete refusal to take ownership for the vehicle’s degraded condition in their care. 📞 OTHER ISSUES & RED FLAGS Initial tow-in (April): They turned me away after towing the 4Runner with no action taken. Estimate changes were never transparently explained. Work allegedly began without my go-ahead. Proof-of-payment delay from GEICO led to confusion Casey could’ve cleared up easily—but didn’t. 🔚 FINAL WORD 🔴 1. Engine Start Issue Was Not in the Estimate The engine was running and drivable at drop-off (I have photos/videos). I drove it onto Uhaul Auto transport and drove it off it at dropoff. The estimate doesn’t show any engine-related mechanical/electrical issues, let alone work requiring full electrical disconnection or any fuel system involvement. A teardown for cosmetic bodywork doesn't explain an engine failing to start. 🔴 2. A/C Line Cut Was Not on the Estimate or Required for Repairs AC line work wasn't included in the original repair scope. Cutting a steel A/C service line is not a standard teardown activity. This experience with Casey Collision Center has been marked by: Mismanagement of insurance funds Unauthorized or fabricated work start dates Damage while in shop custody Evasive responses about the condition of the vehicle A total lack of customer care or accountability Avoid Casey Collision Center at All Costs.

Reliable, fairly priced, intelligent service. Excellent... - MadDawg

Reliable, fairly priced, intelligent service. Excellent place.

My wife's brand-new 2005 Town Car has an integrated... - Skylaw

My wife's brand-new 2005 Town Car has an integrated Nav/THX sound/6-disc CD changer. The CD changer ate a disc, requiring replacement of entire unit. After the initial problem, the car was returned with LCD screen down - Nav & radio could not be used. I moved the LCD back into place to enable these features for the 3 weeks we were told to expect for the replacement system to arrive. My wife kept calling after expected delivery date of parts and was told repeatedly they were not in. At the 6th week, she was told the replacement unit had come in 3 weeks before. After the 2d appointment, the car was returned with the service invoice annotated "replaced and tested" and the eaten CD on the floor. The unit was not replaced at all - marks that had been on the changer face were still present. The changer would accept and eject CDs but would not read any of them - so much for "testing." On 3rd trip, my wife was told Cherner would install a new unit the next day - undoubtedly the one that should have been installed in the first place. The mechanic tried to blame problem on home - burned discs. Not so, all were commercial. When the unit was in fact replaced, all worked fine. I have many suspicions about an invoice that says plainly that an expensive ($3000 option) unit was replaced and tested, when it was very obviously not. The car has an automatic trunk opener/closer. Soon after purchase, the trunk closer SLAMMED immediately after opening fully, hitting my wife's hand hard. Injury was not major, fortunately, but the trunk slammed hard enough to have taken a limb off or cause serious head injury. It shook the whole car, and bounced it on the suspension. The problem repeated every time the trunk was opened after first time it occurred. The cause was a torsion bar in the trunk mechanism that had become dislodged. Cherner's response: Don't put anything on the raised shelf in the trunk. It could happen again. Before the repair, I made a video of the trunk slamming 5 times in a row as soon as it fully opened, and hand-delivered it to the National Highway Traffic Safety Administration, together with a complaint. It's a safety problem of great concern, and "don't put anything on the shelf" is all Cherner can say. Dealer-installed wheel well mouldings were not installed properly. One came off even before the car was delivered to my wife. On the last trip (for the nav system problem) it came off again and was destroyed in the dealership's car wash. The work is just sloppy and it is not checked adequately. Terrible quality control. One "service" manager became extremely rude to my wife; she refuses to deal with him any more. The second manager has been an improvement, but the work in the maintenance bays is still awful. We are looking for another dealer in the Arlington VA area; we have never had such bad dealings from any other L-M dealer in other cities (Tampa, FL, Sacramento, CA and Baltimore, MD). Most have been super. Not these guys. Lack of cooperation or followup was evident even at purchase - it was a painful experience. Even at the front end, these guys don't know how to do business. We had our own financing, and it was a straight-cash deal - no trade. Price was fine ("employee" discount), but the delay tactics, unnecessary delays in getting the car out the door as my wife wanted it, and even the inability to get the sales people to credit the cost of the unused standard wheels against the cost of the upgraded wheels (which they insisted in selling at full retail) was a trial - although they did it after an hour of haggling and waiting. Although we found our car 10 minutes after coming onto the lot, it took four hours to complete the transaction on a straight cash deal!! Not a service problem, but part of a dealership problem - these guys just don't care about doing business or taking care of customers.

Look no further! - alan

Look no further! These folks provide excellent customer service and dependable work. They are local and have experienced technicians and leadership!

When I set my appointment and visited the site for the - englishbrown

When I set my appointment and visited the site for the first time, I felt staff to be talking amongst themselves about personal issues, and I was told to fill out forms that I had already filled out and sent then once those have been located, staff told me they had not checked the email and did not notice. The forms had been returned already. When the staff contacted me about adding additional work, I agreed and then a few minutes later I did reach out to them by email and let them know that I did not want the work completed and then I wasn’t reached until the next day by staff to tell me they did not check the email timely and did not have the information to let them know that I was not looking for that additional work to be done when I asked to speak to the general manager he was very rude and abrupt. He would not listen to my points at all. He continue to cut me off and make his points to say that I need to pay for it no matter what when I picked up my vehicle, I found there to be, some sort of substance on the bumper that was repaired and had to wait for staff to come out and inspect it and remove it so I was not happy with my interaction with this site and I will take the same recommendation

BEWARE! Someone insured by Geico rear-ended my brand... - AMBD

BEWARE! Someone insured by Geico rear-ended my brand new car badly and Geico sent me here. Everything seemed fine when I got it back, even though it took 2 WEEKS to repair, instead of ONE. I went home, only to see that someone at the repair center had put a green dent/scratch in my door. I took it back the next day and they gladly fixed it. Everything was fine… for a moment. Just in case, I took it to my dealership and had maintenance look at it. They found: Koons put the wrong COLOR on my bumper (grey instead of blue!), didn’t replace the guard shield under my trunk that had been clearly ripped off (!!!), and the muffler was misaligned. BUT WAIT. THERE’S MORE. I then took it to another repair shop, the one my dealership sends its repairs to. Not only were there all the problems listed above, but MY EXHAUST WAS NOT COMPLETELY REPAIRED. They left things UNFIXED and part of the system still PUSHED INTO MY CAR! After so many promises from Koons that my brand new car would be returned to me as it was before the accident, I feel so ripped off and cheated that they would think these things would go unnoticed. The repairmen at Pohanka could tell the exhaust was still broken just by LOOKING at the car, before pulling it apart! Stay clear of this place. The employees are extremely friendly, but this is not the place to go for quality service.