73 Virginia Ford Dealers

We brought our Edge in the night before for service the - hlwatson48

We brought our Edge in the night before for service the next day. At close to 2 PM the next day I text the service advisor for a readiness. 74 minutes! later I received a response. Moments later a different service advisor call to say, it would be near 5 PM before the vehicle would be ready. We dropped the vehicle off the night before to prevent getting caught in 5 PM traffic. Beyond the mid-70s year old and raining, we senior citizens make plans not to get caught like this. As far as the actual service work. It is too early to comment. Don’t misconstrue, we have 2 vehicles from Shelor and their service department is the only ones to have serviced our vehicles.

Always great service and the people are always curtesy. - Mikebaldwin21

Always great service and the people are always curtesy. Never had an issue with Crossroads.

Outstanding service department. - Ken

Outstanding service department. The staff is polite and responsive to my service needs. Highly recommended

Good work done on car I thought it took to long to do the - rumbarger

Good work done on car I thought it took to long to do the repairs

Tri County has always provided top shelf service to my - tehalljr

Tri County has always provided top shelf service to my family and our vehicles for many years. This time was the same, worked my car in for service and had it ready to roll before closing! Billy and his crew deliver!

Mike Carson is awesome. - Karenr1004

Mike Carson is awesome. I love my new Explorer. Mike is so knowledgeable and helpful.

Had a lovely car buying experience with the help of - mjcolley73

Had a lovely car buying experience with the help of Madison and the rest of the team.

This was one of the best car buying experiences Ive ever - boatz73

This was one of the best car buying experiences Ive ever had. The price I received was exactly the price I paid, there weren't a bunch of hidden fees. Dylan as a sales rep was honest and not pushy to try to add extra stuff. Jesse in financing was honest and thorough. I really appreciated when I said I did not want the extended warranty both of them said ok and didn't pressure me for half an hour about getting it. Seems like a great dealership I wouldn't hesitate to buy a vehicle from them.

Scot Bokanovich and his team, including those I didn't - cwjohnston5

Scot Bokanovich and his team, including those I didn't see, like the detailing team, made the transaction an enjoyable experience. I'm glad I purchased my gently used vehicle from Sheehy Ford. Everyone I delt with was professional, friendly and prompt with responses. .

Had a great time Richard did a fantastic job wood - andersonrault

Had a great time Richard did a fantastic job wood recommend him to people for his services

Quality and prompt service at Quick Lane every time. - hmmjr

Quality and prompt service at Quick Lane every time. I will always go only to Bill Talley for service on my 2 Ford vehicles. When it comes to a need for another vehicle I will go to Bill Talley !

Had no problems with the salesman Anthony, anyone. - creekerpatrol

Had no problems with the salesman Anthony, anyone. Everyone was really nice . We are very happy with the truck.

Came in and had great service. - K_Mac

Came in and had great service. Maxx did everything he could and then some to make sure we had a great experience.

I was contacted by the service manager about my 2017 ford - mustangvibe97

I was contacted by the service manager about my 2017 ford explorer making a weird noise, I had left a review earlier because i was not very happy , After speaking with the service manager Brent at the end of the day, Brent assured me that he would work with me to resolve the issue with my Ford explorer, I've known Brent for many years, I'm glad he reached out to me. Thank you Brent Gary Mayweather

I had a good experience. - Janet

I had a good experience. Had my Ford edge inspected. Was in and out in about 20 minutes.

I took my 2003 Ranger in for check engine light and - sharonalsop

I took my 2003 Ranger in for check engine light and engine miss. After a week I pick up my truck and as soon as I leave the lot the check engine light comes back on. When I take it back they said first thing they ask for is an additional $285. Dollar diagnostic fee which was included in the original $940. Dollars I paid them. They then proceed to tell me it was a different issue from the first time, same problem, check engine light and engine miss They are CROOKS

My first experience with Malloy has been terrific. - MikeC

My first experience with Malloy has been terrific. I've spent my life in the auto business, much in consulting and training. I'm recently retired as an Academy Instructor at NADA (National Automobile Dealer Association). Josh and his team in Service easily exceeded my expectations. I recommend very strongly.

In July 2025, shortly after purchasing a brand new 2024 - swerve_reflow9b

In July 2025, shortly after purchasing a brand new 2024 Bronco, this dealership chipped the paint during emblem removal and did not disclose it. I discovered the damage myself. On July 25, they took the vehicle back to correct it. Before delivery, I specifically asked via text whether the paint had dried because the turnaround felt unusually fast. Vijay Krishna confirmed it was dry enough to reinstall the emblem. General Manager Lee Brooks also stated I would “need a magnifying glass” to see the issue because the correction had been done so well. The vehicle was delivered with the paint chips still clearly visible. No paint correction had been performed. The Bronco emblem was installed sideways in a way that partially covered the damage. Because work had been represented as completed when it was not, I withdrew consent for further repairs. I was later told the dealership would cover third-party paint correction. They are now denying that agreement and claiming the matter is closed after providing only $350 for “inconvenience.” That amount was discussed as compensation for the repeated trips and disruption — not for paint repair. No reasonable person would accept $350 to correct chipped paint on a brand new vehicle. Screenshots and photos are attached. If you are considering purchasing a vehicle or authorizing service here, document everything in writing. My experience involved undisclosed damage, representations that repair work had been completed when it had not, and a refusal to honor what was agreed.

Brought a Ford Escape in for inspection,23,000 miles,was - S.Claus

Brought a Ford Escape in for inspection,23,000 miles,was told it needed $3400. of work to pass,asked them to show me,couldn't go back in service bay,liability, brought it elsewhere, had work done for a third of what they said,also,some of the work didn't need to be done,this is the second time same thing happened

Brittany Johnson from crisis to a cool backside! - amykurz77

Brittany Johnson from crisis to a cool backside! If I could give Brittany Johnson 100 stars, I would! I didn't receive a survey but I wanted to make sure Brittany receives recognition that she deserves. After my car was stolen — and not just my car, but my entire purse with my ID, money, cards, and keys snatched right from my locker at work. I was thrown into a nightmare. I had no ID, no driver’s license, no checkbook, and no real time to figure it all out. To make things worse, my insurance company gave me just a few short days to replace my vehicle before I had to return my rental, and I hadn’t even received my reimbursement check yet. To say I was stressed is an understatement. Then I met Brittany Johnson. From the very first moment, Brittany stood head and shoulders above every other salesperson I encountered. She treated me with honesty, compassion, integrity, and most importantly, heart. She didn’t just sell me a car, she jumped through every hoop you could imagine, navigating obstacles like no ID and no checkbook, and somehow made it all happen. She made sure I wasn’t left stranded. And not just any car, Brittany helped me find a car that fulfilled my dreams. I knew it the moment she opened the doors: a beautiful ride with air-conditioned seats to keep my bootie cool on hot summer days! (Small detail? Maybe. But when you’re rebuilding from chaos, those little luxuries make life feel hopeful again.) Brittany worked tirelessly to make the impossible possible, treating me with patience, kindness, and genuine care. It showed in every phone call, every signature, and every solution she found. While other dealerships offered sympathy followed by a “Sorry, we can’t do that,” Brittany's response was always, “Let’s see how we can make it work.” She treated me like a real person, not a transaction, and she fought for me when so many others would’ve walked away. Her professionalism, determination, and big-hearted energy are unmatched. Brittany Johnson is more than a rockstar, she’s a miracle worker, a dream-maker, and yes, a bootie-cooling hero. If you’re looking for someone who will go above and beyond, who will treat you with respect and actually care, then RUN, don’t walk, to Brittany Johnson. She brought light to one of the wildest chapters of my life, and I’ll never forget it. Thank you, Brittany. You turned my crisis into comfort, and my stress into a cool bootie!

Great customer service, so appreciative of Mickie(Service - Ascna

Great customer service, so appreciative of Mickie(Service Advisor), Jeff(Part Manager) and the Tech that repaired my son’s vehicle. I would highly recommend them. My son broke down while traveling through Harrisonburg on his why to college, over 600 miles from home. They got the truck in, fixed, and got him back on the road. They didn’t over charged and worked with me all over the phone. There are still great people in this world. Thank you so much, from some very grateful parents!

Wonderful car-buying experience. - Pat

Wonderful car-buying experience. Straight forward, fair deal. I will be using their service again. Many thanks to Dave and everyone at Parrish Ford!

The worst. - tomcynlab

The worst. Took my 2020 explorer to have a axle leak fixed and and the top mechanic tell me its not leaking when there was axle oil drenched on the felt bottom cover and dripping from actuator on front axle .I had to drive back to the dealer to show and argue with him where is was leaking.He finally agreed to fix it. After 2 days my vehicle was still outside nothing done .Girl at the service desk was rude and said this place is a xxxx hole. She was waiting on warranty to call back. So i called the my warranty company they said nobody called about anything on my vehicle. I just took my explorer and left.

My husband and I had to get our Ford Edge serviced. - Bowlerc082

My husband and I had to get our Ford Edge serviced. DeDe was so pleasant and professional to deal with. She kept us informed every step of the way.,

Bodie sigmon helped us when service was closed, we had a - Mikeysmith172024

Bodie sigmon helped us when service was closed, we had a flat tire and he went out of his way to put air in it for us!

We live in Colorado and found and purchased a new truck - hensleydavidg

We live in Colorado and found and purchased a new truck via Dustin Shull and Paul Obaugh Ford. I shopped around quite a bit and found the experience to be frustrating for the most part. By contrast, my experience with Dustin and Paul Obaugh was first-rate. Dustin sold us the truck we'd been searching for with no hassle or surprises. The truck cost what he said it would and he was very patient with us through the entire process of selling and transporting the vehicle to Colorado. I highly recommend Dustin as a salesman.

State Inspection - fordlover

Dan Zadory and Will Breedlove. Dan (service consultant) and Will always take good care of me and my vehicles no matter what I need. I had an 8AM appointment, arrived early and they took me right in and I was out in no time.

From the moment of the 1st call all the way through the - Sharon l Simmons

From the moment of the 1st call all the way through the entire process of getting my car to dealership, all repairs, keeping me updated, coordinating every aspect of of my experience including person drive to my home to pick me up so I could get my car back and on the road the entire process would not be possible without Cindy Johnson there guiding each department to make things happen. There was no Ai you had to speak to . THANK YOU CINDY JOHNSON OF APPLE FORD OF DANVILLE VA I WILL NEVER GO ANYWHERE ELSE.!I’ll also recommend everyone who inquire, there’s no other place to go except APPLE FORD, as long as CINDY JOHNSON is at the helm of the ship. Save yourself a big headache and just go there, btw every single person I encountered were excellent and intensive in was there assignment was THANK YOU !!!!!

Great place to buy a vehicle. - bdhensley7

Great place to buy a vehicle. They have lots of pre-owned inventory to choose from and many certified units.

If you value your time, communication, and basic respect - mbeni555

If you value your time, communication, and basic respect as a customer, I cannot stress enough—do not take your vehicle here for body work. I dropped off my truck after a fender bender in mid-May, and according to the tag they put on my key, it officially went into the shop on June 2nd, 2025. I didn’t get it back until August 29th, 2025, that’s almost 90 days in the shop for a minor repair. Yes, I understand delays can happen, parts availability and insurance approvals can extend timelines. But delays alone weren’t the problem here. The real failure was the complete lack of communication. - I called multiple times, yet they could never give me a timeline, when I pressed for a timeline, they told me 10 days, and after 20 days I called again, they told me probably just another 10 days. - I asked to speak with Nathan G., the Progressive on-site adjuster. I eventually got his contact info, left him a message, and he never called me back. - Later I was told he “sent emails.” I double-checked my inbox and spam folder, I never received a single email from him. And even if I had, if a customer isn’t responding, any professional knows you pick up the phone and call, or send a text. Especially when both the shop and Progressive knew I was actively looking for updates. - When my truck was finally done, no one called me. I had to stop by the shop myself on August 29th and found it sitting finished (possibly since the day before, who knows). Throughout this entire process, I remained polite and patient. I never raised my voice, never acted unreasonable, and gave them more than enough time to do their job. But patience only goes so far when months go by without a single clear update. To make matters worse, because my truck sat mostly idle for nearly three months, I had to take it straight for an oil change and add fuel conditioner to protect the engine. That’s something I did on my own as a best practice, but honestly, the shop should’ve taken it upon themselves to go the extra mile considering how long they had my vehicle. Now, to be fair: Is it fixed? Yes. Did they do a good job on the actual repair? Yes. But good repair work is the baseline, it’s what any competent body shop should deliver. Other shops most likely would have done just as good a job on the repair itself, but with far better communication and customer care. And that’s where CMA completely failed. Good repair work doesn’t excuse 88 days of silence, poor communication, and leaving a customer in the dark. Being without my truck all summer was a huge inconvenience, and what should’ve been a straightforward process turned into a stressful one. This experience has cemented my decision never to do business with CMA again. Not only will I never use their body shop again, but I also won’t be buying a vehicle from CMA Ford. If they can’t handle a repair with honesty and professionalism, I certainly don’t trust them with something as important as purchasing and servicing a vehicle. At the end of the day, it’s simple: treat customers the same way you’d expect to be treated when you do business with another company.