AVOID - Thomas Chamberlain
Probably the single worst place to have your car serviced in the upper valley. The only recommendations from the mechanics/technicians seem to be to replace, never fix, bad parts. And I get the sense that they replace parts that don’t need to be replaced. But what is more frustrating is dealing with the go-between service desk folks. They take these recommendations from the mechanics and simply cannot explain WHY something needs to be done. When the initial job fails to correct the problem, the recommendations are always to replace more parts. I have asked them point blank, will this fix my problem - the central issue I brought my car in for - and have had a response of “no” and “I’m not sure.” There is ZERO accountability for the work that they do. Do yourself a favor, go to the Sunaco garage down the road, or if you have to have a Ford mechanic take a look at it, take it to Flanders and Patch instead.
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