3 Vermont Kia Dealers

We went to lease a new vehicle and had done a ton of - leduccorinne97

We went to lease a new vehicle and had done a ton of research. We were able to easily find the make and model we wanted on their website and got an appointment quickly with Faye. She was great during the experience. We never felt pressured to buy nor did we feel pressure to looking at something we didn’t want. She walked us through everything and we fully understood what we were getting into, and all the bells and whistles with the car. It was a super easy process, lengthened just by the fact we went on a Saturday. Everyone was really friendly at Berlin and we definitely plan on going back to renew our lease. The car is beautiful and we couldn’t be happier. It’s easy to get overwhelmed and walk away unhappy from a dealership, and this wasn’t the case. Thank you Faye and the team at Berlin City Honda!

Service department - msgotago

I bought a brand new 2013 Kia Optima, After noticing my paint peeling a year and a half old, I called to have fixed. First they told me to drive an hour down to them so they could take picture of it. I did. I called Kia itself and was told it was covered under warranty. WELL CAPITAL CITY KIA GAVE ME A RUNAROUND AND SAID THEY HAD TO SEND THE PICTURE TO SOMEONE AT KIA THEY WOULD GET BACK TO, Ok, so 3 weeks later i called to ask about status. They wouldn't return messages and it took a act of god to finally speak to manager, WELL THEN I WAS TOLD "YUP, THEY CAN DO THE WORK AFTER THEY RUN A CARFAX TO MAKE SURE I WASN'T IN ACCIDENT WITH IT" AGAIN ANOTHER 2 WEEKS GOES BY AND NO CALL FROM THEM, SO I CALL THE AND GET ANOTHER RUNAROUND AND TOLD IT WOULD BE ANOTHER 3 WEEKS FOR THEM TO GET IT IN. So ok, FINALLY GET IT IN AND THEY GIVE ME A LOANER CAR,IT WAS RAINING AND I WAS IN A HURRY TO GET TO WORK AN HOUR AWAY SO I DID NOT GO THREW IT WITH FINE TOOTH COMB. WELL IT WAS DAMAGED!! SOMEONE BEFORE ME HIT A CURB WITH IT AND I NEVER PAID ENOUGH ATTENTION WHEN I TOOK IT AND NOW CAPITAL CITY KIA IS HOLDING ME RESPONSIBLE FOR SOMETHING I DID NOT DO!!!!!!!!!!!!!!!!! THEY ARE SHYSTERS!!!!!!! WHEN THEY CAME OUT TO LOOK AT CAR WHEN I RETURNED IT THEY IMMEDIATELY WENT RIGHT TO THE PASSENGER SIDE KNELT DOWN AND SAW A SCRAP ON THE BOTTOM CORNER AND ASKED ME WHAT IT WAS. THEN SAID OH AND THE RIM IS SCRAPED. YOU CAN TELL THAT IT WAS MORE THAN 3 DAYS OLD (THE LENGHTH OF TIME I HAD IT) . I AM IN SUCH DISBELIEF THEY ARE CHARGING MY INSURANCE FOR IT!!!!!!!!!!!!

Overpriced and UnderServiced - jcurtis1027

They were able to schedule me in ok. I brought my car in because it had an issue starting and there was a recall on the Airbag OCS sensor located in the front passenger seat. It cost me over $400 to have the starter motor replaced. The starter motor was over $200 itself. That is 2-3 times more than what I found for prices online. They said they needed to order the OCS sensor... that was back in December... it is now April... never heard from them again. I will never do business with any of the Alderman's dealerships again.