I have had my vehicles serviced at Ken Garrf for over 15 - wlyman5
I have had my vehicles serviced at Ken Garrf for over 15 years now and they have never failed to go the extra mile. I haven't always been happy with the news they deliver about repairs but I'm sure they've always done their best to minimize it. Brad and his team are a bunch of great guys who deserve kudos for their service.
Just this week I had some warranty issues with my Titan XD Diesel. Brad referred me to Tim Dahle because they have a diesel tech and he explained that Ken Garff does not. I really didn't want to take my truck to the Dark Side because I've had unpleasant dealing with Tim Dahle in the past but I was basically left with few choices.
Suffice it to say that when I went to Tim Dahle I didn't expect much and they did not disappoint. After poor service and egregious miscommunications I was literally in a shouting match with their Service Manager who threatened to call the police. In frustration I sought help from Ken Garf with the warranty issues I was having. Sam took the initiative and contacted Kornerstone for me and gave me a number for them to contact. Long story short, my issue is now resolved and the "bad taste in my mouth" I've had with Tim Dahle for going on 20 years is still there.
I have purchased my last four vehicles at Ken Garff and I can say that in my experience, their service after the sale is second to none.
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