8 Utah Mitsubishi Dealers

Crooked Sales people-I came in on a Kelly blue book sale. - anfarnsworth

Crooked Sales people-I came in on a Kelly blue book sale. They lied to close the sale when I decided to not sell it to them. When I came back and talked to management and threatened to open a case with the federal consumer protection division acknowledging that the sales person had lied. they gave me my car back but while I was driving home they told me they told me they had completed $1600 worth of work. One person told me it was for an oils change and brakes( which I had already completed at Big O). When I met the sales manager at the bank two days later to get the pay off that I was told six times from the dishonest sales person would be the next day he could produce any evidence that work had been done on my car. In the end they made it right after hours of wasted time. If they employee people who lie, Eston, then what else are they luring about.

Not Recommended – Beware if You’re a First-Time Buyer! - G

Not Recommended – Beware if You’re a First-Time Buyer! I went to Mitsubishi Hawthorne on Aug. 6 to buy my first car. Pace, the salesman, was friendly and great to work with — but the finance process was a nightmare. They first told me I was approved at 8%, then tried to aggressively upsell me expensive add-ons I didn’t want. Matt, the finance manager, was pushy, disrespectful, and passive-aggressive when I declined — even comparing it to buying a phone case. Without telling me, they changed my rate to 11.99% and put me with their in-house lender instead of a credit union. Later, the GM claimed the rate was “temporary,” but said I’d been denied by three credit unions. The very next day, I got approved on my own at 6.99% by the same credit union they said had denied me. When I went back for my refund, they stalled, tried to resell me the car with false claims about higher down payments, and even asked me not to leave an honest review because it would “make the dealership look bad.” A few hours later, I got a call from Pace accusing me of lying about my income, telling me I “don’t know how it’s done” because I’m not from here, and then hanging up. I have screenshots of the passive-aggressive text that followed. Pace — you’re great at customer service, but you can’t fix a dealership’s credibility issues by gaslighting customers. Tip: Always bring a friend, read every paper before signing, and be prepared for hard-sell tactics. I highly recommend avoiding Southowne Mitsubishi altogether.

This dealership is in Spanish Fork. We ended up choosing... - lucillalyra

This dealership is in Spanish Fork. We ended up choosing another type of vehicle at another dealership, but it was SUCH a great experience working with Chuck Barber. He is as honest as they get. We were grateful for his help and his advice. Highly recommended. :)

Very impatient person, rude to his own employees. His... - Hunt

Very impatient person, rude to his own employees. His word of mouth means nothing.