2,764 Texas Used Car Service Centers

I had called that morning to schedule an appointment, the... - autumn24

I had called that morning to schedule an appointment, the lady i talked to told me to come in at 2:30, so i get there about 2:15 and there is no record of me having an appointment.I thought this is not good. They did go ahead and do the work with no problem, so everything worked out. It started out bad, but over all it turned out to be great. Darrin was a great help.

I am always treated well at your company, and I feel that... - lalala26521

I am always treated well at your company, and I feel that I am in good hands with the mechanics here. Appointments are on time, and the service is excellent.They have a very professional and knowledgeable staff that is also fair and honest.They get our vehicle's repaired and back to us in a timely manner.We have alway's been completely satisfied and it is because of their exceptional service.

Signing a contract is not the end of great customer service! - Sharree Lyons

Customer service before signing the contract was great (A+), but as soon as I signed that contract customer service went out the window (even with the so called General Manager). I requested a copy of the contract I signed and was told that only after I submit proof of residency is when I can receive it. (If you sign something, don't you deserve your copy?) All paperwork should have been handled before anything was signed and before I left with the vehicle, but that was not the case. I received rude and unprofessional dialect from top management due to me stating how unsatisfied I was with customer service. The car is great so its not a complete loss on the brand. Never again! I have all the emails and phone calls recorded as proof that I'm justified in my disappointment.