2,764 Texas Used Car Service Centers

Was on a cross country road trip, front passenger fender - AlyssaS

Was on a cross country road trip, front passenger fender started coming off I was on a tight time line I called the shop asked if they could squeeze me in they said yes, I arrived they took a look saw it was my pins and clips that came off they luckily had them in stock got it all taken care of in less than 15 minutes. Shout out to Brian for being an all star and doing it himself since his techs were all booked up much appreciated.

I am writing to formally file a complaint regarding - WES_G_MORGAN

I am writing to formally file a complaint regarding repeated unsatisfactory service at All Star Honda located at 1399 S Danville Dr, Abilene TX 79605, concerning my vehicle’s infotainment and camera system on our 2018 Honda Odyssey. Despite multiple visits to the dealership and payment for services rendered, my issue has not been resolved, and I have not been refunded for the services that were not completed as promised. Here is a summary of the situation: 1. Initial Visit: On Dec 30, 2021, I brought my 2018 Honda Odyssey to the dealership for repair of the infotainment system, which was malfunctioning and cracking and popping could be heard from the speakers. During this visit the stress was relieved from the communication (“MOST” cables) and the problem was fixed for a short period of time. 2. Follow-Up Visits: 1. On April 29, 2024, we brought our Honda Odyssey in for the main display which houses the radio, rear back-up camera, cabin watch camera and various other features was turning off and on by itself. Dealership did find an update to push and accomplished the update. 2. Despite the service performed, the issue persisted, and I returned to the dealership on Jul 31, 2024 for a safety recall (#23-046, to address the “MOST” coaxial cable connector issues that can cause the rear camera to malfunction where a replacement coaxial was replaced to due the tension, tightness and manufacturing defects.) 3. The vehicle was brought back to the dealership again on Dec 9,2024 for problems stemming from the main infotainment display; the display was turning off and on randomly, the back-up camera presented “MOST” connection errors and would not show the backup camera video feed. Honda mis-diagnosed the problem to be a faulty amp and tuner set and these items were replaced for $1890.11 and the vehicle was returned to us on Dec 13, 2024. 4. After paying nearly $1890.11, we believed that our Honda was operating as it should and that our safety concerns of running over someone’s child or our own child were mitigated. However less than four weeks after the previous visit, we brought it back to the Honda dealership on Jan 2, 2025 for the same problem with the infotainment system turning off and on intermittently, the camera not working properly and displaying the same errors it previously did. During the 13 days that the car was at the dealership very little information was provided to the us on what was being done on our vehicle. I drove by the dealership numerous times only to find our van parked behind the dealership with no one working on it. It seemed as if the dealership had given up on it and moved on, but didn’t want to tell us that they didn’t have the expertise to fix it or didn’t know what to do next. We had asked the dealership numerous times if they had found any solutions and all we heard was that they were “troubleshooting”, even though the van wasn’t in the service bay on multiple occasions as I drove behind the dealership. The Honda service advisor told us repeatedly that they were attempting to find the issue but recalls were taking priority in the shop. After finding no viable resolution for almost two weeks, we told the dealership that we needed our car back on Jan 14, 2025, despite no repair being accomplished. 3. Failure to Address the Issue: After 3 visits within a 6-month period (Aug 31 2024, Dec 9 2024 and Jan 2, 2025), the infotainment and camera system are still malfunctioning and “MOST” connection errors are still present. I have spent a significant amount of time and money attempting to resolve this matter, with no resolution. 4. Request for Refund: Given that the issue remains unresolved, I formally requested a refund for the charges incurred on Dec 9, 2024 visit of $1890.11. The bad reviews across various platforms are a direct reflection of this dealerships trustworthiness. We were offered a trade in value for our car, but it was not a fair trade amount so it was declined.

I was given what I asked for; it was cheaper that another - Salock

I was given what I asked for; it was cheaper that another parties quote.they offered the diagnostic test, but did not mandate it

The staff members were friendly and helpful. - veromwafulirwa

The staff members were friendly and helpful. The service was fast than I expected. I give it a 5 star