3,944 Texas SRT Service Centers

Overfilled the oil on my Corvette after they listed it - WCStanford

Overfilled the oil on my Corvette after they listed it wrong in the system. Let it sit for 30 min completed and didn’t bother to tell me so I ordered a Uber for nothing. Checked the car when I got home and it’s 2 quarts over full. I drive back over there and they have people in slacks and button ups who don’t know anything about cars trying to convince me I was wrong as they manipulate the dipstick with their rag, when I check it myself right in front of them it’s clearly 2 quarts overfilled. So instead of just doing whats right and doing it again, They want to argue with me. While the two gang members that changed the oil crack jokes that I must be a forum member. Finally, I had enough because it was obvious they weren’t trustworthy or didn’t know what they were doing to begin with so I just came home and redid the job myself, I guess that’s what I get for trying to save time. Do not take your car here for any reason because in the event something does go wrong they’re not going to do anything to help because apparently $100 is worth losing customers.

So, kind of you MR. - mlmmiller29

So, kind of you MR. Ted to take care of Lester at Longhorn Lesters truck with broken belt. Lester didn't know that his kitten was under his hood when he started the engine, he is saddened, we are too. Thank you for your kindness of your company to take good care of his family today he really appreciates you all. November 28,2023, Rest in Peace little one.

Beyond Poor Customer Service - nathanrossw

I just got back from the worst experience I've ever had at an auto dealer's service center. I called yesterday to make an appointment, or get some information on coming in to get my Traverse serviced under warranty. Spoke with Chuck, who said just come in when you can, so I said I'll see you tomorrow and he said ok. I get there today and I'm the only customer in sight - awesome! Every service desk had an employee behind it. This should be quick (I'm thinking). Still took them about 4-5 minutes to greet me, only to tell me that they're 3-5 days backlogged. So my only choice is to drop my vehicle off for 3-5 days before they can even look at it. I asked them if they were any options as this is my family's only vehicle and I have a one month old daughter that I need to get to a doctor in Rowlett, but can't until the A/C's back up. The guy I was talking to was totally unforgiving and seemed like he could care less. So, why didn't Chuck tell me about this apparent backlog? Take your business elsewhere. They're rude and unprofessional. Even if you don't believe me, they don't even have the time for your business anyhow!

Great service and communication…2019 Range Rover sport - gmthomasson

Great service and communication…2019 Range Rover sport purchased and serviced at this dealership. Wife loves her car and will be purchasing/servicing in the future.