3,947 Texas SRT Service Centers

My King Ranch had 34,600 miles on it and after paying - JD

My King Ranch had 34,600 miles on it and after paying $300 for a full diagnostic ya'll couldn't fix it. Towed it in, got it back and it continued to not turnover, no starter, nothing. Traded in my now useless Ford for a 2021 Dodge Laramie 2500 Heavy Duty 6.4L Hemi. Ya'll convinced me due to lack of being PROACTIVE in my being stranded, repeatedly, with no operational vehicle to buy Dodge, for life. No more Fords ever. FYI, I had planned on keeping my King Ranch for life but your service or lack thereof got in the way. PS. I went from a Ford lifer to a Dodge lifer all right down there at your dealership and it only cost me $300.

Very satisfied with dealership/service department; all... - durbina1

Very satisfied with dealership/service department; all personnel were very professional in addressing issues and maintenance

Jonathan makes you feel completely comfortable and... - DLT

Jonathan makes you feel completely comfortable and conveyed that everything would be done fast and exactly as I wanted. And it was. He truly made me feel like I was is only concern. Real professional!

I the short time I dealt with Karim Hassen, I knew that I - Bbrian240b

I the short time I dealt with Karim Hassen, I knew that I was in good hands. He has outstanding customer service and great at following up.

terrible service department - disappointed jaguar customer

would absolutely not use Jaguar of El Paso for any service issues.....terrible experience and continue to have the problem...very poor work and quality assurance

Watch out and be careful when you take your vehicle! - N. Oaxaca

Watch out and be careful when you take your vehicle to this dealership! In May 2019 I took my Landrover Evoque to Garcia Landrover of El Paso for a simple oil change and tire rotation. A service that was supposed to be routine became a nightmare. My vehicle's lug nuts WERE NOT tightened after the tire rotation and my wheel flew off in the middle of Mesa. After picking my vehicle up at the dealership, I began my drive back home to the west side of El Paso. Almost immediately I heard a horrible, loud noise coming from the front of the car. I immediately exited the freeway and called my service advisor. I explained to him what was happening, and he stated that everything was fine and assured me that the technician had test driven the vehicle before I picked it up. Against my better judgement and trusting his, I continued to drive my vehicle, but the noise continued to get worse. I again stopped the car and called the service advisor at which time he repeatedly told me that everything was fine. I was driving slowly up Mesa, the noise continued to get worse, all of the sudden I heard a loud crashing sound - my tire had completely fallen off of the car. I happened to be in front of a fire station and the firemen ran out to help me. They had to pry the door open in order for me to exit the vehicle. There was extensive damage to my car. I contacted Landrover immediately assuming that they would send someone out to help me, but they did not seem to be bothered by what had happened. They stated that they would call a tow truck, but after waiting in the hot sun for an hour and a half a police officer called one and they arrived immediately. Nobody offered to come and pick me up and stated that the service department was closing at 1:00pm on Saturday so if I wanted a loaner I would need to pick the keys up from the General Manager. When I arrived at the dealership, he was not only not sympathetic, but completely indifferent. Not only is their work obviously shotty, but they do not care about their customer's wellbeing. I can't imagine what would have happened if this occurred on the freeway of if I had my young child with me. I would recommend taking your Landrover anywhere else to be serviced, but here.

I was visiting from out of town and needed service, - romanv

I was visiting from out of town and needed service, everyone was helpful and polite. Better than my local dealership

Will Lewis, General Sales Manager at James Wood Cadillac - kenny.landi

Will Lewis, General Sales Manager at James Wood Cadillac … and all that support him are nothing short of SUPERSTARS!!!! I wish I could rate Will a 1000. I bought a new Cadillac from James Wood a few months back. I was having a supply chain order issuefrom Cadillac, trying to get parts for a repair. Will stood by me the entire time, made sure I was not without a car to drive and I honestly felt like he cared, along with my sales person Rossie Sewell and the service manager, Brandon. My car is back with me, running better than ever. Love Love that I bought from James Wood Cadillac ! Feel confident that if you go there for your vehicle needs, you will be taken care of !! Thanks again Will (and Brandon and Rossie). You guys rock!

They did a great job on the servicing of my chevrolet - Rolando Davila

They did a great job on the servicing of my chevrolet Silverado. They keep you informed about what they are doing and to what they have done.

My experience with the service department specifically, - jerrith9

My experience with the service department specifically, has been good until my vehicle broke down 500 miles from home. I attempted to call Dylan (my service advisor), yet I was not able to reach him after several attempts, voicemails, etc. I went so far as to ask the receptionist to place a handwritten note on his desk letting him know it was me and what my issue was. Sure, I could have asked for whomever was available, but I've been relying on this guy for years when it come to my vehicle. Bottom line is, DO NOT DEPEND ON THIS SERVICE DEPARTMENT IF YOURE VEHICLE HAS PUT YOU DOWN.