3,948 Texas SRT Service Centers

Good service and service attendant was very considerate - hambone1950

Good service and service attendant was very considerate in explaining what needed to be done.

They went above and beyond to make sure my Jeep was fixed. - CPROKSCH11

Check engine light was determined to keep coming back on one repair after another. They finally was able to track down the problem and fix it . They were very courteous and professional about it even though it was a frustrating situation.

Rich was an excellent in listening to the problems and - Miller

Rich was an excellent in listening to the problems and diagnosis the issue. He has great customer service.

I ha an issue with my car a Honda Pilot. - Brian

I ha an issue with my car a Honda Pilot.I have to leave my car parked every two weeks.On return the alarm had trained the battery.I had to call to get in jumped started with no success.I left it Thursday night.They Tod me to bring it Monday as I had it towed.Told them underlying issue.I wanted a full diagnostic.They did nothing till Wednesday.Told me battery was dead.On Thursday I rang hadn’t done anything.Told them put in a battery I will collect it.Took it to local garage I use.They did a doagnst.Charged my old battery which they said was dead.Very disappointed supposed to be proper Honda techs.Never use a dealership again

The service department staff, in particular Jeremy the... - specialk223

The service department staff, in particular Jeremy the manager, have horrible customer service. Returning a phone call even if you don't have an answer goes a long way towards building a good rapport. Being courteous and returning calls is something I expect but have not received from this dealership. I will avoid purchasing a Kia again in the future just to avoid this service department.

Amanda Johnson was great to work with. - Witneymartinez

Amanda Johnson was great to work with. Very attentive and responded to all of my questions. Very positive experience.

Had dashboard lights suggestive for O2 sensor failure. - IK

Had dashboard lights suggestive for O2 sensor failure. There are 2 pairs in the vehicle. Toyota folks said that I had to replace one pair for >$500. Which I did but the problem was still there. Then they said that I have to pay for replacement of the second pair. Really? For their inability to find the failed sensor I have to pay $1000 to replace them all? When I published this negative review at another site they responded that they told me about a possibility of other causative reasons and it was me who chose the replacement of a pair of O2 sensors. Huh? This never was discussed with me. I am not a vehicle/technically savvy tech, I'm just a customer.

good service at Clay Cooley - olgaibarra

I wanted a new car and I went to clay Cooley Irving tx. As soon as I got there Samuel helped me to find the best truck for me with a good price just how I wanted it .

Christian was by far the best representative that helped - edith.macias4478

Christian was by far the best representative that helped me with my car. I had to get things fixed and went above and beyond to explain things thoroughly for me.

Wanted Down payment before searching for fiance - PATTY017

I gave my information over the phone. explained my unusual situation. Told my they had a nissian they could get me into and that my credit would not be a problem. I rushed down there. They had the tags and everything ready to go. Filled out all the forms. Was told to go home and get my stips. I got a call the next day said I needed to bring in the 2 thousand dollars and then they would find me a bank that would loan me the money. I told them I have bought more cars than you sell a month and you deliver the down payment to the finance department when it is time to do the deal. I have never gave my down payment up front. JICKKIE,,NOT ABOVE BOARD. HIDING SOMETHING, TRICKY.

Simply the best customer service, compassion, integrity - wm10301

Simply the best customer service, compassion, integrity and professionalism. I will only buy and service my vehicles from them from now on if I can. I have dealt with their sales team, owner, and service teams and every interaction I have had was amazing. Their sales staff, managers and owner provide very fair pricing for trade-ins and do not pressure you at all. We were even prayed for at one point as we discussed some pressing issues going on in our family. Not only are they kind and good people, they TOTALLY take care of their customers. We had an issue with a Ford Maverick truck that required multiple investigations to find a solution for, and despite the b2b warranty expiring during the investigation, they kept at it until they finally found the solution. They could have bailed on me since they weren't making any money on the investigation/repair. They could have just said "sorry bro, we can't figure it out and it's not really a warranty issue anymore", but they didn't. They solved the issue and now it's my favorite vehicle I've ever owned, and they are my favorite dealership of all time! I feel like I was take care of as part of an extended family. My wife and I are taking them some home made bread this week as a thank you, and they will by the first place I go for anything and everything vehicle related from now on. May the Lord's grace and favor be upon them and their families. I appreciate them all so very much.

not doing repairs under warranty, failing to make unsat... - camp76522

not doing repairs under warranty, failing to make unsat repairs right, had to fight for a year just to get a seatbelt repd. that was bad at the time of purch. they replaced trans, refuse to fix problems that started after !!! avoid this seller and go to an honest dealer who wont rip you off, purchased 6 cars from them, they are crooks !!!