3,942 Texas SRT Service Centers

Not a good job. Don't go here. The service manager... - Oil getter

Not a good job. Don't go here. The service manager was curt and seemed to have an attitude when I expressed dissatisfaction with lube service

I took my Fpace to this dealership for service on the - kumirami

I took my Fpace to this dealership for service on the cooling system in September. My experience was the ABSOLUTE WORST service that I've ever had anywhere! First, they bill me $5,000 for repairs, but never would send me the video showing where the leaks/damage was at, after I asked repeatedly to see the video. Then they returned my vehicle to me in terrible condition! It smelled like mildew, my settings had all been changed and my wiper fluid tank had been topped off with a highly corrosive chemical that left damage of deep etching in all my mirror and door trim, from the chemical spray coming from the wipers. When I pointed this out, they tried to say that I had put it in there! I know for a fact that I only had water in that reservoir, because I filled it myself with water the last time it was empty. After I insisted they clean out my reservoir, they attempted to remove the chemical, but it's residue is still leaving bad chemical burns when I spray my wipers. When they returned my vehicle this time, it had a coating of thick dust like it had been driven on a dirt road and under the dust was TAR splattered all over both sides! I had just washed my car the prior evening and this added insult to the injury they already had inflicted! This experience was a literal nightmare and I've never had such horrible service! The service at the Mazda dealership for my backup car has more class than Chris Cotton and whoever is hiring the unskilled laborers that put that in my tank. They should be ashamed for the way I and my vehicle were treated and I will make a point to tell as many people as possible about my experience there. This dealership is deceptive, abusive and corrupt!

This is the third time I've had such bad service with - cc666

This is the third time I've had such bad service with this service department! (1). TMP, paid $450 for nothing, when all then had to do replace the monitors which I finally had to myself (3), my visor mirror lights and map light, took almost a year to get that solved, had to pay $1600 over my warranty and and going on three weeks to get my truck repaired at this same service department! If there was another dealership closer, I would go there! That service department know me baye face and name when thy see ne!

My car was giving me concerns and I took it to their - Billye Davis

My car was giving me concerns and I took it to their service department. Fred took the time to explain everything to me. Being a woman I was a little nervous. The service department is amazing. They fixed my car at a reasonable price. Highly recommend them for all your automobil repairs.

We met Chloe in the service department and explained why - goodrrw

We met Chloe in the service department and explained why we were there, she understood what we wanted and started the ball rolling. She kept us informed and answered all of our questions while we were waiting. I may not remember her name the next time I am there, but I will be looking for her to take care of my daughters' new car service needs. She was great! Russell Goodrum

The Check Engine light in my Cadillac went on when I was - MY

The Check Engine light in my Cadillac went on when I was visiting the area from out of town - the day after Thanksgiving and the day before I had to leave. The Service Department fit me in and fixed the problem in less than 2 hours. Very grateful they were able to do that. I didn't miss a meal with my family and I didn't have to worry about what would happen driving home with the Check Engine light on. Icing on the cake was that the work was covered under warranty (i.e. no charge). Appreciate their honesty as well as service!

Bayway always takes care of my vehicles needs. - ghost2553

Bayway always takes care of my vehicles needs. Barbara Rodriguez is always pleasant and efficient.

The service department is the best. - jrh

The service department is the best. I can always count on them to take care of my car and keep me informed.

I have used the service department for ten or more years - tim.reynolds

I have used the service department for ten or more years and the work done is excellent. They are very good at preventative maintenance.