3,944 Texas SRT Service Centers

As promised here is the Final Update: It has taken some - KR

As promised here is the Final Update: It has taken some time but my issues with Orr Cadillac and GMC have been resolved thanks to a very courteous person from the corporate office by the name of John. He listened to my side of the situation and took care of things in a respectable manner. I do appreciate his approach to bringing a close to this situation. He stated that Orr Auto wants this dealership to be the best it can be, and I believe him. Special thanks to a different John (sales manager) and Jennifer (works in the service area) for your kindness and understanding. Because of these 3 individuals I have changed my rating from 1 star to 4 stars because even with good people like this, there still is some work to do.

We had first oil change Thursday. - terryljordan

We had first oil change Thursday. Done in a timely manner and washed my car

3 weeks ago (oct 11th, 2024) I had appt to fix sunroof bc - mrsittgirl2

3 weeks ago (oct 11th, 2024) I had appt to fix sunroof bc I was having leaking issues. Without them looking at my car, I had to pay $250 for a new sunroof. The repair, in total, was gonna be $650 and change. When I arrived. Not one person looked at my car to make sure this was the problem. Just taking a girls word, who know nothing about cars. I had it done. Thinking it wld solve the issue of water leakage bc figuring a new sunroof/sealer wld do the trick. 3 wks later it rained. Guess what? Yep, still leaking. Made another appt and they wanna charge me $180 to do a diagnostic. I asked what does a diagnostic have to do with sealing a water issue? Apparently thts their word for "finding where it's leaking from". Thts not what it means in my dictionary. But, whatever. I came in to have them fix a leak, so this told me they didn't bother LOOKING for the leak, just replacement that costed me almost $700. Anyhoo. As I said, 3wks, still leaking. Took it to my local mechanic and they fixed it in less than 10min, without charge. You know what the issue was? A clogged drain!! They cleaned it out, air hosed it. That's it. And yes I am angry that a dealership charged me almost $700 for something that was 1. Simple to fix and 2. Wasn't necessary. They lost a customer for sure. Let's do better.

A "shout out" to Rick and the gentleman who was working... - rangerfrog

A "shout out" to Rick and the gentleman who was working with Rick in service yesterday, Thursday, 22 Apr 2021. I had been in a couple of weeks before to get a tire rotation. I was experiencing a shimmy in the steering wheel and was pretty sure I could get some help with that. The gentleman who was assisting Rick got down on his knees to inspect the front tires. He found that I had a nail/bolt in the right front tire. This was a problem that I would not have known about had it not been for his diligence and effort to address the "shimmy" I was reporting. Rick stepped up and said they would balance the tires and repair the nail situation. In a short time, Rick suggested that I take a short ride, me driving, with him to make sure the problem had been solved to my satisfaction. The shimmy was gone, the nail situation resolved and there was no charge. This quality of service will get me back to Toyota Palestine for any future service or truck purchase in the future. Thanks Rick and assistant for supreme quality service. Craig D. Caldwell, Rusk, Texas.