343 Texas Ram Service Centers

Update. - Paula

Update. I’ve been a customer for a few years and haven’t had an issue. Well. I was there earlier getting the oil changed and tires rotated in my vehicle and it took 90minutes to complete. I had an appointment time for a reason. I didn’t want to spend a long time waiting. Well, now my vehicle smells like a cigarette and I’m having to air it out at the house. I’m beyond disappointed in the “service” I have received today. When I asked the service manager if it normally takes this long to change the oil he got offended and made excuses. Finally, after we paid for the “service” as we were leaving he apologized for the wait time. Really? I would make the apology the first words. Or even ask the customer beforehand if they are under time constraints because they were training a new guy that possibly smokes while he’s working. I have several medical conditions and inhaling cigarette smoke in my once clean trailhawk is not part of my treatment plan. So now I get to incur the cost of a new in cabin air filter and ionization to clean the air in my vehicle. What a horrible experience. The salesman was only concerned about selling me a new vehicle. No thanks.

Service itself was good and for reasonable prices. - NDC

Service itself was good and for reasonable prices. It seemed difficult to properly communicate and arrange service, but it was ultimately done.

Service Department Review: Chris Kite went above and - ncrrkm

Service Department Review: Chris Kite went above and beyond for me and my Wrangler. I first encountered him at a different dealership and was super bummed when he left. He is Very aware of my feelings for Frisco, Plano and McKinney service departments. I reached out to Paul Aceto to find out both him and Chris were now at Forest Lane. Chris was able to accommodate a loaner vehicle for me very quick. Took care of a recall, five new tires and routine maintenance. Was transparent with pricing everything out, answered all my questions and kept me well informed. I am thrilled to be able to utilize an advisor whose judgment I trust and doesn’t talk down or dumb to me because I am female. I will absolutely be returning to Forest Lane in the future. Thank you to Chris, Paul and everyone who was a part of the service on my vehicle!

Fast and professional service also very informative of - Jreifert2012

Fast and professional service also very informative of maintenance questions about my Jeep. Had to drive an hour to come to this dealership but well worth the drive for the service I received

Kevin and the service team did a great job. - baconbitstx

Kevin and the service team did a great job. I was in and out in a reasonable amount of time. Thanks!

Service visit and advisor were exceptional. - tessilou

Service visit and advisor were exceptional. Service advisor went an extra mile to provide the same day service I needed.

Fast service, no haggle extra service request, always - joe

Fast service, no haggle extra service request, always like going her for my RAM service

Worst customer care. - elvisc59

Worst customer care. Had my truck for almost 5 months for a recall. Picked up truck with a wrecked bumper mirror and door panel. They did nothing not to mention a drive shaft for a 4x4 in the bed of the truck. Trailer hitch bent looks like the used it to pull a trailer and jack knows it. Was supposed to get a call from owner of lot. Crickets still no call. At 10,000 mile oil change was told rear Ed oil needed to be changed. Lies. The oil change package was told after purchase it is disqualified because it’s an eco diesel. Why was it sold to me so I only received two of the three changes. No one calls you back. I will never purchase from Texan dodge humble.

Courteous people who are very helpful. - deborah.schulte

Courteous people who are very helpful. And a service department that is very knowledgeable and takes care of the vehicle

Worst experience ever. - tomxdavid

Worst experience ever. What could go wrong went wrong. Lots of excuses no solutions. Never again with that dealer

The customer service is always exceptional when we come - LBARAJAS0325

The customer service is always exceptional when we come here! Fast, courteous, and efficient always!

Customer service was the best not long wait and they was - Jenevasimon23

Customer service was the best not long wait and they was so courteous awesome staff Robert was great n very knowledgeable about my jeep

I took my vehicle in for an oil change and a factory - CC

I took my vehicle in for an oil change and a factory recall. After returning home, another issue arose, but this dealership truly earned 5 stars with their outstanding service. By the next morning, they had my truck towed back, quickly identified and fixed the problem, and even delivered it back to my home. Adam, Josiah, and the team were efficient, transparent, and incredibly accommodating. Their professionalism and commitment to making things right were beyond impressive. I appreciate their dedication to top-notch service and highly recommend them!

Great place to do business. - mchris1184

Great place to do business. I came in to get my oil changed and tire rotation. I delt with Orlando on the service drive . Great guy and he really took good care of me. He told me what they were going to do and made it all happen and kept me informed the whole time. Never missed a beat. He did a great job and really took good care of me. Just like doing business with family

100% the worst service department I've ever seen in my - DWG

100% the worst service department I've ever seen in my life. I keep going back there thinking that they may have changed their ways but Im never going back there again. Massive overcharges, they charged me almost 1000 dollars to replace a plastic housing around my left fog light. Another time I went in for a diagnostic because one of my sensors were out. They quoted me almost 5000 dollars! When I said no, they still charged me 210 dollars just to look at the car. I already knew the sensor was out, yet I had to pay a massive few just for them to tell me what I already knew. Unless you like to get violated repeatedly, do NOT go to the service department,

Christina was awesome. - Chas

Christina was awesome. We went there yesterday and today to get the oil changed in both of our vehicles

Sad they would not help my husband with his air - Brian

Sad they would not help my husband with his air conditioning situation. Seemed totally unconcerned, and he was traveling from Indiana.

Andrew the service supervisor did a great job solving my - Fledet64

Andrew the service supervisor did a great job solving my automobile situation very knowledgeable thanks

2015 Ram 3500 Cummins/Aisin. - HotWaterJoe

2015 Ram 3500 Cummins/Aisin. The truck developed a rough idle after another dealer performed recall 67A. About 15 minutes after setting the appointment on-line, I got a call from Robert Buckly. He said, "I noticed you made an appointment for Friday and your out of town. You really don't want that because we are so busy your truck may get stuck here over the weekend. Bring it in tomorrow (Wednesday)." I was shocked that ANY service center would care that much to call me to re-schedule. When I arrived I could see that the dealership was extremely loaded with work. Robert said they have been slammed for a couple of years with the growth in Georgetown. He said we will get to your truck as quickly as possible. They gave me ride to the car rental. The NEXT day Robert called said they tested all the injectors, the fuel, the fuel delivery system, they cannot find any rough idle. And we talked about the recent recall and some other work that has been done to the truck. I drove the truck and it seemed to run fine. I don't know what it was that caused the rough idle but it was gone. Robert said to see the cashier and wished be a Merry Christmas. At the cashier, the bill was ZERO. I asked what about the tech time, I need to pay for his time. She said NO CHARGE. I was amazed. They not only got my truck in early, spent time looking for a transient problem, and then did not charge me. I will always to the Mac Haik Dodge in Georgetown. And I really appreciate Robert Buckly. Bill

I worked with Jason Biles and Delicia Mitchell. - josephpekar

I worked with Jason Biles and Delicia Mitchell. If you expect a call back don’t. Horrible customer service. Failed to complete repairs under factory warranty. I had to bring it back a week later when parts arrived only for them to only do 2 out of 3. I have been calling for over a week with promise of return calls with nothing. Since surveys are such an important part of business I hope this gets someone’s attention and they call me back today and maybe they can get this review removed. Sad this is what I have to do to get my vehicle repaired…

Took 2024 1500 limited in for service recall and front - Edf1954

Took 2024 1500 limited in for service recall and front end dropping with air shocks ( 2nd time for same issue with them). Did not buy truck there because discovered they were playing games during buying process. But they are closet dealer for warranty. Made appointment and after a full week they had not even looked at truck. Never again will I ever visit them. What a bad joke for a dealership.

They were very nice. - alicia.stum

They were very nice. Helpful. Made me feel very comfortable. They even gave me Popsicles (it was summer) while waiting for paperwork to be completed

After reading so many reviews about Hacknet Credit - cousinsdave74

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JJ was absolutely amazing, very helpful and super... - tamaranorman806

JJ was absolutely amazing, very helpful and super knowledgeable. Thank you so so much for your help and getting me in a brand new truck.

Was on a cross country road trip, front passenger fender - AlyssaS

Was on a cross country road trip, front passenger fender started coming off I was on a tight time line I called the shop asked if they could squeeze me in they said yes, I arrived they took a look saw it was my pins and clips that came off they luckily had them in stock got it all taken care of in less than 15 minutes. Shout out to Brian for being an all star and doing it himself since his techs were all booked up much appreciated.

Great! - Volnae

I brought my car in because the check engine light was on. Don was excellent in helping me. He provided me with a Christmas Present. He fixed my car for free and was AMAZING!! I am truly grateful. I was able to have my car before Christmas!

Superb Service Dept. - Dianne Rockefeller

Superb Service Dept. at Ancira! I was less than a month past expiration date and 15k under my warranty foe my Aux battery dying on me. Auxiliary battery is a problem that can go wrong with Jeep Gladiators. Nonetheless, they honored the warranty on my Jeep that I purchased from them! Big shout outs for thanks to David, Shane and Judd at Ancira Jeep…yes, I will continue to be a loyal customer and tell my friends what a stand up dealership you guys are!!!