343 Texas Ram Service Centers

Tracy was very good by keeping me in touch with what was - bfudge

Tracy was very good by keeping me in touch with what was going on with my tuck

Update. - Paula

Update. I’ve been a customer for a few years and haven’t had an issue. Well. I was there earlier getting the oil changed and tires rotated in my vehicle and it took 90minutes to complete. I had an appointment time for a reason. I didn’t want to spend a long time waiting. Well, now my vehicle smells like a cigarette and I’m having to air it out at the house. I’m beyond disappointed in the “service” I have received today. When I asked the service manager if it normally takes this long to change the oil he got offended and made excuses. Finally, after we paid for the “service” as we were leaving he apologized for the wait time. Really? I would make the apology the first words. Or even ask the customer beforehand if they are under time constraints because they were training a new guy that possibly smokes while he’s working. I have several medical conditions and inhaling cigarette smoke in my once clean trailhawk is not part of my treatment plan. So now I get to incur the cost of a new in cabin air filter and ionization to clean the air in my vehicle. What a horrible experience. The salesman was only concerned about selling me a new vehicle. No thanks.

Great service adviser and great service very good - Cyruskarimi55

Great service adviser and great service very good communication . They are very knowledgeable about customer service.

I appreciate good friendly service at Star Dodge of Big - Cawillett60

I appreciate good friendly service at Star Dodge of Big Spring. Sales and service were very helpful.

Fast and professional service also very informative of - Jreifert2012

Fast and professional service also very informative of maintenance questions about my Jeep. Had to drive an hour to come to this dealership but well worth the drive for the service I received

Everyone was so helpful. - Nattaly

Everyone was so helpful. I was able to drop off my car to get serviced and it was ready within a few hours!

Domingo was very helpful friendly he was very attentive - Theresa

Domingo was very helpful friendly he was very attentive to keep me informed on my car

Northwest Dodge, Let me command on Matt, who helped me - stevengarcia936

Northwest Dodge, Let me command on Matt, who helped me out tremendously thank you so much and thank you for the hospitality!

Worst customer care. - elvisc59

Worst customer care. Had my truck for almost 5 months for a recall. Picked up truck with a wrecked bumper mirror and door panel. They did nothing not to mention a drive shaft for a 4x4 in the bed of the truck. Trailer hitch bent looks like the used it to pull a trailer and jack knows it. Was supposed to get a call from owner of lot. Crickets still no call. At 10,000 mile oil change was told rear Ed oil needed to be changed. Lies. The oil change package was told after purchase it is disqualified because it’s an eco diesel. Why was it sold to me so I only received two of the three changes. No one calls you back. I will never purchase from Texan dodge humble.

Courteous people who are very helpful. - deborah.schulte

Courteous people who are very helpful. And a service department that is very knowledgeable and takes care of the vehicle

Prompt service, courteous & professional staff. - robertlfrazier

Prompt service, courteous & professional staff. Highly recommend. Work was well explained and all issues clarified.

The customer service is always exceptional when we come - LBARAJAS0325

The customer service is always exceptional when we come here! Fast, courteous, and efficient always!

No dealership is going to be perfect in today's world. - bstoney65

No dealership is going to be perfect in today's world. Having said that, Dallas Dodge Chrysler Jeep works very hard at trying to earn your business and keep it.

Doesn't answer the phone. - Cctloone

Doesn't answer the phone. Arrived; nobody spoke to me until 4:34. Turns out the cut-off for oil changes is 4:30. No wonder.

I have yet to purchase a vehicle from this dealership. - AriasFco

I have yet to purchase a vehicle from this dealership. However, I’ve been servicing two of my Jeeps here at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin. The service department is a highly effective team. They are staffed with a star-studded cast. My service advisor was Jacob Rogers. He is an outstanding person and one of the finest representatives for any dealership that I’ve ever been acquainted with. Great mentions to George and Alicia, who, although not my service advisors, stepped in to help and support whenever they could. They communicate effectively and are responsible, standing behind the brand, products, and work they do. If something is not to your satisfaction, they make things right. As long as I have a Jeep, it will be serviced here at Nyle Maxwell Chrysler Dodge Jeep Ram of Austin. And if I end up without a Jeep, I’ll probably acquire a new one from here as well.

My service advisor, Michael, was very knowledgeable, - mtm050359

My service advisor, Michael, was very knowledgeable, helpful and professional. They are a very busy shop, so I had to leave my vehicle there for a few days. Michael kept in contact with me and my vehicle was fixed in the time frame I was told. I will be going to Nyle Maxwell in the future.

Excellent service. - Rob

Excellent service. Have been going there for eight years. Always have a good experience. Have another vehicle there now

The service side of this deal ship is great. - Stan

The service side of this deal ship is great. I would recommend the service center to anyone needing repair help.

Emanuel Padilla hands down provided the best customer - G_lottie

Emanuel Padilla hands down provided the best customer service I’ve ever had. He’s the best dealer that I’ve ever had the pleasure talking to and ensured I was 100% satisfied before I left. I’ll definitely be returning to him and referring him to friends and family.

2015 Ram 3500 Cummins/Aisin. - HotWaterJoe

2015 Ram 3500 Cummins/Aisin. The truck developed a rough idle after another dealer performed recall 67A. About 15 minutes after setting the appointment on-line, I got a call from Robert Buckly. He said, "I noticed you made an appointment for Friday and your out of town. You really don't want that because we are so busy your truck may get stuck here over the weekend. Bring it in tomorrow (Wednesday)." I was shocked that ANY service center would care that much to call me to re-schedule. When I arrived I could see that the dealership was extremely loaded with work. Robert said they have been slammed for a couple of years with the growth in Georgetown. He said we will get to your truck as quickly as possible. They gave me ride to the car rental. The NEXT day Robert called said they tested all the injectors, the fuel, the fuel delivery system, they cannot find any rough idle. And we talked about the recent recall and some other work that has been done to the truck. I drove the truck and it seemed to run fine. I don't know what it was that caused the rough idle but it was gone. Robert said to see the cashier and wished be a Merry Christmas. At the cashier, the bill was ZERO. I asked what about the tech time, I need to pay for his time. She said NO CHARGE. I was amazed. They not only got my truck in early, spent time looking for a transient problem, and then did not charge me. I will always to the Mac Haik Dodge in Georgetown. And I really appreciate Robert Buckly. Bill

I worked with Jason Biles and Delicia Mitchell. - josephpekar

I worked with Jason Biles and Delicia Mitchell. If you expect a call back don’t. Horrible customer service. Failed to complete repairs under factory warranty. I had to bring it back a week later when parts arrived only for them to only do 2 out of 3. I have been calling for over a week with promise of return calls with nothing. Since surveys are such an important part of business I hope this gets someone’s attention and they call me back today and maybe they can get this review removed. Sad this is what I have to do to get my vehicle repaired…

This place is awesome. They always take care of my... - Svengali

This place is awesome. They always take care of my vehicle. Especially the mechanic Clay

Took 2024 1500 limited in for service recall and front - Edf1954

Took 2024 1500 limited in for service recall and front end dropping with air shocks ( 2nd time for same issue with them). Did not buy truck there because discovered they were playing games during buying process. But they are closet dealer for warranty. Made appointment and after a full week they had not even looked at truck. Never again will I ever visit them. What a bad joke for a dealership.

I recently needed an unforeseen engine replacement in my - taimc

I recently needed an unforeseen engine replacement in my Jeep Wrangler. The entire situation was stressful as I was just out of Powertrain warranty. I previously purchased an extended warranty and hoped that FCA would honor it. They did. However, had I not had the support and care from RO Service Department, in particular, Ms. Betty (Service Manager) and Ms. Monica (Service Advisor); I would be a complete MESS. These two ladies are professional, communicative, competent, and caring. The moment they had information about my Jeep (from the initial diagnosis to the scheduled FCA Inspector evaluation/visit, to the FCA approval to replace my engine and finally to when the Jeep was ready) they made sure to inform me immediately. I appreciate the effort they put forth when dealing with FCA. If I had any complaints, it would be with how slow FCA moved to approved the engine replacement. This had nothing to do with River Oaks' ability to fix my vehicle in a timely fashion. FCA needs to be quicker about their evaluation process regarding repairs under warranty; and not to disrupt the flow of dealership service departments and technicians. I appreciate the patience and thoroughness of Ms. Betty's team; and their persistence with contacting FCA to follow-up with the next steps! I'm extremely pleased and impressed with this dealership, and am eternally grateful to this very special group of individuals. The entire Service Team from management to the technicians need a raise and need to be featured on FCA's site as a model dealership; one that other dealers, nation-wide, should aspire to. They even washed my Jeep so that it was gleaming when I came to pick it up! I know this is typically a standard procedure at some dealers, but you wouldn’t think this dealership would have the time to do it (or even want to do it) after having to do a very labor intensive engine replacement repair! Replacing an engine is not like replacing an oil filter…there are many parts, lubricants, fluids, hoses, clamps, electronics that must be correctly placed and tested with the block to ensure that it runs correctly. I realize that this was not an easy task and managing every aspect of the repairs, along with paperwork for FCA had to be a nightmare! But this team handled it flawlessly and with precision. I will be recommending this dealer to any and all Mopar owners that need service. Grade: A+ , 100%

They were very nice. - alicia.stum

They were very nice. Helpful. Made me feel very comfortable. They even gave me Popsicles (it was summer) while waiting for paperwork to be completed

After reading so many reviews about Hacknet Credit - cousinsdave74

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JJ was absolutely amazing, very helpful and super... - tamaranorman806

JJ was absolutely amazing, very helpful and super knowledgeable. Thank you so so much for your help and getting me in a brand new truck.

Was on a cross country road trip, front passenger fender - AlyssaS

Was on a cross country road trip, front passenger fender started coming off I was on a tight time line I called the shop asked if they could squeeze me in they said yes, I arrived they took a look saw it was my pins and clips that came off they luckily had them in stock got it all taken care of in less than 15 minutes. Shout out to Brian for being an all star and doing it himself since his techs were all booked up much appreciated.

Great! - Volnae

I brought my car in because the check engine light was on. Don was excellent in helping me. He provided me with a Christmas Present. He fixed my car for free and was AMAZING!! I am truly grateful. I was able to have my car before Christmas!