3,947 Texas Ram/1000 Service Centers

I am absolutely disappointed with this company. The... - mrchen

I am absolutely disappointed with this company. The employees, and I mean ALL of them (maybe that is company policy) are all very nice and will cater to you to get you to buy a vehicle. They make all kinds of promises and can't re-assure the customer enough times how they stand behind their policy of selling vehicle working to the customer's satisfaction. When buying a used vehicle it only makes sense that something was wrong with it when previous owner got rid of it, but, this company guarantees that they will repair whatever is wrong with it when you buy it. THEY LIE. My mom, who is 86 years old and lives on social security bought a van so she could carry her scooter where ever she went. From the start the key remote did not work so the alarm system would not activate. She told them numerous times about the problem and they kept telling her they would get to it. On a trip to Houston, someone broke in to the van, damaged the ignition trying to "hot wire" the van but were unsuccessful and didn't steal it. The alarm did not go off - because the company didn't keep their word. The van had to stay in Houston then they wanted us to pay labor, parts, and towing. Their reasoning was that "if someone was going to steal the van it would happen with or without an alarm. HOW STUPID IS THAT? Now they're sending letters that they plan to auction the vehicle, apply sales amount to account and hold me and mom responsible for any money owed. I did not buy the vehicle. From day one I should have known how dishonest they are because my mom's income is not sufficient to purchase a vehicle so the salesman said he could include my income with her account. We specifically told him it was to be in her name but if using my income helped her, go ahead and use it. Now, they say it is my responsibility. I know ignorance not justify my action and in all likelihood It will be responsibility too, but my point is how they will lie, cheat, and make promises to get your money with no regard to the reality that people buy used vehicles because we can't afford brand new. Stealing from an old lady this way is unforgivable. People, especially those of you who are very trusting, like me and my mom, remember that this company is not to be trusted. don't give them any money until they have fixed everything that is wrong with the vehicle first and don't believe them when they say they will "doctor" documents in order for your application to pass. Believe me it comes back at you and they sit back and laugh "another one bites the dust"

Check Engine Light - Model51

About 20 miles east of Sierra Blanco my check engine light went on. Spoke with Danny Martinez on the phone and he was able to provide me with reassurance that my Buick would make it to El Paso. Once there he and the staff were able to determine the cause: bad gas and got me on the road home to Santa Barbara, California-Free of Charge! Three words: Honest, Kind, Professional

Excelent service by Jose Juarez, very profesional help me... - Gerardo Ramirez

Excelent service by Jose Juarez, very profesional help me a lot so i can get my 2020 Telluride thanks Jose, if you stop by casa kia ask for Jose Juarez excelent person.

I am very grateful as I write this review. - rickjudson

I am very grateful as I write this review. My husband and I were on our way from AZ to TX. My son-in-law had died that morning and we had to get there as quickly as possible. Unfortunately, our car broke down. We called the other Kia dealer in town and they could not see the car for 3 more days no matter the circumstances. So we called Casa. They said to bring the car in and they would look at it. We had the car towed there. They fit it into their schedule. We had to wait a few hours in their waiting room, and the whole time we were there, Hector Campa, our service advisor, made us aware of the process and checked on us to be sure we were okay. He went above and beyond to help us. It was getting near the end of the day and mechanic Adrian Fonseca did everything he could to complete the job before they closed. Sure enough, it was completed and we were on our way to be with my daughter and family during this awful time. We will always be grateful to Hector and Adrian. If you want a company that truly cares about people, this is the place to go.

great service did an Oil change and it was great - ontiveros.judith

great service did an Oil change and it was great experience. ABDIEL helped us during our visit

adrian was very nice . i will take my car there again for... - pfostercsfcu

adrian was very nice . i will take my car there again for service. it was in and out in a timely matter thank for the help

The service advisor,Jimbo,was very courteous and - vernb

The service advisor,Jimbo,was very courteous and understanding of our situation. He underpromised and overdelivered. Promised 1 hour and completed in 1/2 hour.Very pleasant experience.