229 Texas Nissan Service Centers

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Edit on my previous review. - gas2lr

Edit on my previous review. After giving Ed hicks nissan a chance to correct a misunderstanding at the service department, my 2019 frontier is aligned and I am completely satisfied with all that was done. Thank you Sarah for making the corrections and assuring that I am satisfied with all work completed. Still loving my frontier. Sincerely, Charles Killingsworth USAF ret

Outstanding service where I felt like a Valued customer - corgar

The Eddie Yaklin Nissan service department made me feel like a valued customer. Everyone there has always been very friendly and accommodating. The service advisor described exactly what they were going to do to service my car and kept me informed throughout the process. They go out of their way to make sure I am satisfied with their work.

Buying is great and service is superb! - LeAna

Buying is great and service is superb! On my recent visit with a dead battery, Service Rep Jade explained over the phone the reasons I would want to use my Nissan battery warranty rather than going someplace I thought would be more convenient at the time. Once I arrived at FW Nissan, she was very thorough, let me know about how long it was going to take, kept me updated on the progress, and had my freshly washed Rogue with a new 7 year battery ready to go as quickly as possible. I’ve had all great service reps here and I appreciate their knowledge and their customer service. Jade provided premium service, really excellent.

My last service at Fred Haas Nissan dealership, was - mperales300

My last service at Fred Haas Nissan dealership, was great. My service gentleman, Jamie, was very helpful and courteous. I was very thankful for him.

Made promises they didn't keep. Took 5.5 months to... - riddler

Made promises they didn't keep. Took 5.5 months to complete. Said I owed them $9,000 on day it was finally ready. First I ever heard of extra charges. STAY AWAY! SCAMMERS!!

The diagnostic process was frustratingly unclear, leaving - shan

The diagnostic process was frustratingly unclear, leaving me with unanswered questions about the issues my vehicle was experiencing. Despite being a Costco member entitled to discounts on parts and labor, the service center failed to honor this benefit. Even after the general manager, Jonny, approved the discount, it appears the service manager overrode the decision. This disparity in authority is concerning and suggests a lack of consistency in customer service practices. This isn't the first time I've encountered such issues at this service center. Approximately six months ago, when my vehicle's A/C system required repair, a similar situation unfolded. Initially, the service center hesitated to apply the Costco discount until I reached out to Costco directly and was assured that it should be honored. This recurring problem indicates a systematic issue rather than a one-off mistake. Moreover, my interactions with the service consultants were deeply unsatisfactory. Not only were they unable to provide clear explanations about the services performed, but their behavior was also unprofessional and evasive. For instance, one consultant initially claimed that a tire rotation had been completed, but when questioned further about which tires had been moved to which wheels, suddenly backtracked and admitted that no such service had been carried out. This inconsistency raises suspicions of attempted overcharging and deceitful practices. To add to the frustration, I was billed for an oil change, yet I'm now left doubting whether this service was actually executed. Furthermore, when I attempted to voice my concerns and seek clarification, I was met with dismissiveness and a lack of accountability. The response, or lack thereof, to my complaints is deeply disappointing and reflects poorly on the service center's commitment to customer satisfaction. In summary, the repeated failures to uphold the Costco discount, coupled with the lack of transparency and professionalism exhibited by the service consultants, leave me deeply dissatisfied with the service center's performance. Such practices are not only a disservice to me as a customer but also tarnish the reputation of the Gillman Company. Immediate action is needed to rectify these issues and restore trust in the service provided.

On Wednesday December 22nd after filling up my car with... - Jcblades7

On Wednesday December 22nd after filling up my car with gas it wouldn’t start. It gave a reading disclosing error with the engine and battery. I also received an error message about my key fob. I received a jump and went immediately to O’Reilly Auto Parts to get a new battery. Gulf Coast Nissan of Angleton was closed for the day so this was the most feasible solution at the time. In the middle of running my errands on Thursday, December 23rd I took my car into Gulf Coast Nissan of Angleton because I knew my battery was still under warranty. I spoke with Josh who did my service intake information. After waiting 45 minutes the service guy and along with Josh conjured a story about my battery being perfectly fine. I asked multiple times were they sure because my car literally wouldn’t start and it freaked me out because my car is a 2020 Nissan Altima which shouldn’t have any extraneous mechanical issues. I left trusting their judgement because this is my local Nissan that I’ve been patronizing for over two decades. Ever since leaving there with a “perfectly fine” battery my car has had a hesitation when starting. Today, December 28th, after work I got in my car only for it not to start. I had to have one of my coworkers assist me in jumping the battery. I immediately went to Nissan of Baytown in which my suspicion was validated - I was lied to by Gulf Coast Nissan of Angleton. Instead of replacing the failing battery WHILE IT WAS STILL UNDER WARRANTY, they wanted me to come back with a dead battery after the expiration of my warranty to gain my money. The representative I worked with in Baytown took customer service seriously and showed me that all Nissan of Angleton did was super charged my battery in order to send me on my way. The audacity of Nissan of Angleton to send me off unprotected! I specifically told them I work out of town and I rely on my car for transportation. Not only is this beyond shady service, but a deplorable representation of the Nissan brand. Because of their lazy/nonchalant attitude towards my needs, my life could’ve been jeopardized if something graved would’ve happened with me being stranded because of a battery THAT IS STILL UNDER WARRANTY!!!! I was in and out of Nissan of Baytown in 30 minutes with a brand new battery without the run around I was given at Gulf Coast Nissan. It’s sad seeing the lengths some businesses will go to cheat customers out of their money. Even though the service has drastically declined at this location, I still gave them my business because of proximity to my home. Never again!!! I advise no one to purchase nor have their car serviced at the Nissan in Angleton because customer care is the bottom of their list. Not only was my time wasted, but my trust with Gulf Coast Nissan of Angleton is completely broken.

Jim Bass Collision Ctr. - Meadster1

DO NOT have your vehicle repaired here unless you don't need your vehicle back anytime soon. My vehicle was put into their shop on the 11/2/18, Today is 11/28/18 and they have just started to work on my vehicle. I don't know anything about the dealership, but the collision Ctr is slow as molasses, very frustrating.

Susan was so helpful and looked out for my best interest! - Mysissy77linda

Susan was so helpful and looked out for my best interest! So thankful she was my sales rep . This is a great dealership