180 Texas Mercedes-Benz Service Centers

39 business days to get front and rear bumper fixed! - SpringbokJoe

I don't do these kind of reviews, but this was such a horrendous experience, I had to find a way to let others know. At first I thought the statement of work with it's 18 days to get such little work done, was insanely long. Boy was I in for a ride! Seven weeks later, I had enough and told them to have my truck out for me to pick up, whether repairs were done or not. With my drive home and getting home I found visibly 12 things that was not fixed - from small things like areas that was not painted to my bed not being mounted properly and somehow I now have one head lamp with a chrome bezel and one with a black bezel! I will not get into the detail of my experience, but I would like everyone to know about this place. Management is clearly of the 'good ol boys' club and got to where they are by riding the coat tails of others. Stay away from this place. I've had experienced this dealer, both in buying services and service department. Parkway Chevrolet is a FAR better option. The folks are actually sincere and human and want to work for you, instead of making money as the first priority.

I appreciate Tanner for being very courteous,polite,and... - whittingtontexas

I appreciate Tanner for being very courteous,polite,and very fast!!! I took my '92 Mazda truck to him this morning because when I made sharp turns, the steering wheel squealed loudly. He told me to start it and turn the wheel all the way to either side., It did the squeal and he said immediately "I'll be right back with my wrench". He got his wrench and within 5 seconds he had my steering belt tightened. All for FREE!!!!! Thank you for your services Tanner!!!

They did a great job. - Bill S

They did a great job. Great technicians and great service. Also the supervisor was great

Horrible service department. - Sfvalb

Horrible service department. If you buy a Mercedes, don’t expect to get it serviced at Elpaso Mercedes dealership….waiting time is over a month.

Service on ML350 - jwh

Cardenas metroplex service department did a great job on our vehicle. They picked it up from her place of work and left a loaner. Service was complete the following day they returned her car washed and vaccumed. They did a great job!

Very pleased with this south location,Jax Clary is - Shadow

Very pleased with this south location,Jax Clary is Awesome! Everyone greats you, very clean. You also get to view the service bays in the waiting area, which is very clean as well.