214 Texas Lincoln Service Centers

The service was excellent. - Laura_blount

The service was excellent. We went without an appointment and got service completed in the time frame he told us. Got to use our points so the work was done at no charge!

Every body was very helpful And respectful with a lot of - llez.marq@yahoo.com

Every body was very helpful And respectful with a lot of class a number one team

Everything went well with the exception I’ve had to keep - Rpm090857

Everything went well with the exception I’ve had to keep it for two days instead of one

Kelly has been excellent to work with on any issues with - Happy Customer

Kelly has been excellent to work with on any issues with our Navigator. Have worked with service personnel at other dealerships over the years and I'll have to say that he has been the best. McDavid Lincoln in Frisco has a winner in this gentleman. Thanks Kelly !!

The utter lack of communication and disrespect I received - westbrooke

The utter lack of communication and disrespect I received from this dealership is actually disgusting. Every update I received regarding getting my car diagnosed, I had to seek out myself instead of being informed by my service representative. This is despite it taking not one, not two, but over two weeks to be diagnosed. To get any update at all, I had to call multiple times even to get connected to a service representative. Then when I received my diagnosis, I was given one option that “might” work and the insensitive question of “how attached I was to this vehicle?” After debating my only provided option outside of buying a new vehicle, although mine is just over 8 years old, I, again had to call back multiple times to connect with someone to discuss other options. Every service representative I spoke to gave me different options for different prices, making it very frustrating that not only could nobody give me a straight answer on A) what was wrong with the car and B) how it needed to be fixed, but not a single service consultant nor the service manager could provide valuable consult to me on what my next best steps were.  When I finally contacted my service consultant to discuss this, the conversation was ANYTHING but helpful. His demeanor was extremely patronizing, starting with the statement, “Do I need to speak to you or should I call your dad?” This conversation provided no further insight or opinion but he once again suggested I think about moving away from a service option toward investing in a new car. Throughout the call, every time I tried to speak to voice my frustrations on the lack of communication or sensitivity to the fact that I needed to make a hasty decision to stop paying hundreds of thousands of dollars for a rental car, the service consultant talked over me to the point that I had to ask him if I could finish speaking. Never in my life have I experienced such disrespect and sexist, condescending behavior. After this, I had no more contact with Covert Ford. All future communication was handled by my father, who does not own the vehicle but was the only one who could seem to get a straight answer. After he authorized the initial “possible” fix service for over $2400, they informed him that the car would go forward but not reverse. A few days later, they told him that they lost the key to my car. At this point, we decided to drive over 6 hours to retrieve the car from Covert Ford and tow it to another service provider across State Lines. When picking up the vehicle, I can say that nothing had changed. We were still met with an unprofessional tone and attitude that anyone should be disgusted to use when speaking to another human being.  Our service provider continued to be a patronizing xxxxx and insisted that our quoted price was incorrect and there would be an additional tax and "shop supplies" fee, despite our quote including labor, parts, tax, etc. After all that time and money spent, my car barely crawled forward when I got it back, essentially in the same sorry state as when I first brought it in. It's disheartening to see such little progress made despite the lengthy service period of over a month. I am overjoyed to be wiping my hands of the disgusting display of customer service and business at Covert Ford and moving to another servicer. You all should be ashamed of how you have conducted yourselves and how you have let your employees conduct themselves. My previous admiration of Ford is forever tarnished. Despite coming from a Ford Family, I can confidently say I will never purchase another Ford vehicle in my lifetime nor will I encourage anyone else to either. You've truly outdone yourselves in the art of being utterly useless and incompetent.

The service writer Trever Thomas and the service people - glsjr57

The service writer Trever Thomas and the service people that serviced on my truck did a great job and very professional

Bought 3 new cars from this dealership in Victoria Texas. - shelby

Bought 3 new cars from this dealership in Victoria Texas. This is one of 2 we purchased brand new in 2022. A month or so ago the cruise control went out. Made an appointment to get it repaired, because it was still under warranty. They had trouble taking the steering column apart, saying the air bag might not work. They claimed someone took the steering column apart and tampered with it. Now they are telling us they repaired the cruise control switch, but they found other issues (metal filings in the steering column? Paint marks on the steering column?) and that they will not warranty it because of suspected tampering. When we asked multiple times if it was safe to drive, they would not say it was. Now they are telling us we have to come and pick up the unsafe car and sign a paper stating they are not responsible for anything that happens going forward. When we asked if they were accusing us of tampering with it, the manager said no. We are the only owners. Welcome to Mac Haik customer service. (reviews are abysmal and they tend to not honor warranties regularly) They still have our car.

Went well. - DNIEBRANDRSPS@GMAIL.COM

Went well. Professional and completed in a timely manner. Planet Lincoln is second to none.

They were very nice. - alicia.stum

They were very nice. Helpful. Made me feel very comfortable. They even gave me Popsicles (it was summer) while waiting for paperwork to be completed

After reading so many reviews about Hacknet Credit - cousinsdave74

After reading so many reviews about Hacknet Credit Specialist, I was convinced that all my problems are over because I had late payments student loans, medical bills, bankruptcy, credit card debts and he assured me of a permanent job and went on with the job, just few days something happened I wouldn’t believe it my score is now 801 and everything was wiped out I’m totally free from debts including the bankruptcy and I got a high credit limit of $7,500. His service is excellent and reliable. Contact him now with his info HACKNET567@GMAIL.COM Text or WhatsApp +1(646) 450 2754

Fix one thing they tear up something else - LKellow1213

took truck for alignment, they busted hydrolics on 4-wheel drive, charged over 800 to fix, they broke it, I had to pay for repair.

The service department is the best. - jrh

The service department is the best. I can always count on them to take care of my car and keep me informed.

Terrible service department. - Barksdalekaren

Terrible service department. Had my truck for 10 days and they still couldn’t give me a timeline to look at the truck to assess needed repairs. Ended up having the truck towed to another dealership.

First, I would first like to preface this review with how - Kelley.Harvey

First, I would first like to preface this review with how professional, polite, and kind John Mallory has been towards me for more than a year since moving to Huntsville and utilizing the service center at Bill Fick Ford. While it is very difficult to build relationships regarding a tool like your vehicle, it is equally difficult to tolerate disrespect and outright rude behavior, not being treated equally, and an unprofessional dress code by the lone female service advisor, first name starting with "A". Friday, August 26, 2022 I arrived at the dealership due to a re-call parts installation on my Ford Escape 4 x 4 SUV and was greeted by a more than kind baby girl sitting on this service advisors counter. This service advisor greeted me with a loud, commanding voice with a scowl on her face. I was so shocked at her unprofessional behavior that it took me a minute to gather myself to answer. When I did begin to answer, I began stuttering, losing my train of thought, which is something I never do. I was surprised at my re-action. I looked into her eyes again and looking at me angrily, she repeated the same behavior. The service department manager, JM intervened telling her, "She is here to have parts that were re-called replaced. The parts have arrived. I will take care of her". She finally stopped the behavior. I turned and went into the waiting area. About 15 minutes later, the female service advisor appeared wearing shorts that were as short as the shorts cheerleaders wear in high school. As an indigenous elder, her attire was very offensive and unprofessional for attire at a dealership; Bermuda shorts just above the knee would suffice. Today, Wednesday, August 31, 2022, I arrived at the dealership to have a "Works Package" performed on my suv. JM greeted me with respect and friendliness quickly checking in my vehicle. I walked through the door and went straight back to the waiting area. While I was in the waiting area, this same female service advisor was greeting her customers with friendliness and respect; making light conversation with everyone she came in contact with. Again, she was wearing really short shorts. She left the waiting area with two EMS first responders who came in after everyone else in the waiting room and left before everyone else. I get it. However, what I noticed again was that, she was very chatty, friendly, polite, bubbly, and respectful. When JM called me, I walked out of the waiting area behind another lady the female service advisor apparently knew to the cashier counter. "A" was walking beside the lady in front of me talking, chatting, laughing, and making small talk with her. "A" turned around to walk back to her counter, looked me right in the face and said nothing, not a word, not even a "hello, how are you"? When it was my turn to cash out, I asked the new cashier for this service advisors name. I informed her this service advisor has refused to speak to me the last 5 or 6 times I have frequented this dealership. Her jaw dropped open in disbelief. For the previous experiences I have had with the female service advisor, I am rating Bill Fick Dealership Service Department with 3 stars instead of 5. This dealership has lost my business and my trust that John and I have been working towards building for 16 months. The 5 star ratings for Customer Service, Communication, and Friendliness are for John Mallory. Treating each and every customer as an equal is of the utmost importance. Remember that were it not for customers, you would not have a business to run.

The most disrespectful service department I have ever - scotthead2003

The most disrespectful service department I have ever dealt with. Out right rude individual telling me to go find another dealership for my warranty work. Napoleon service advisor claims they are the 12th busiest Ford Service Department in the nation and they were booked out for the next two months even though I was present on my scheduled day for warranty work. I was trying to have my transmission looked at on my 2020 Ford F150 with 37,000 miles on it. I rescheduled my day for this service appointment to hear this from an advisor. Horrible Dealership that I’ve personally purchased 3 vehicles from over the last 5 years. Never Again !!!

This dealership and service business is now SAMES Ford, - C Guist

This dealership and service business is now SAMES Ford, under new ownership. When checking in for our appointment, we were told there was not one and would need to wait our turn- 1 1/2 hours then 45 minutes for the oil change. I showed her the email appointment notice- date, time, confirmation. She said "that is not a guaranteed appointment, you still wait your turn in line. Appointments allow us to know how many people are planning to come, then we know how many technicians to schedule". There is no need to make an appointment at this business, plan to wait your turn.

OUTSTANDING service! - lisaklaw

OUTSTANDING service! Employees are HELPFUL and FRIENDLY! Chanse in the service department is GREAT! They always go ABOVE and BEYOND and are HAPY to do it! BTF is the only place that will service my vehicles!