160 Texas Lexus Service Centers

Made an appt.10 days prior,went in on time and got signed... - mrbuck1964

Made an appt.10 days prior,went in on time and got signed in. About 30 min.later the owner of the dealeship came and told me they wouldn't be getting to my truck today,I asked why since I had an appt.and he told me he wasnt putting me in front of his customers since I hadn't bought the truck from him,I asked for the nearest GMC dealers phone number in Corsicana,he then rudely told me "it's in the phone book,go look it up" and walked off.This man is the rudest a**hole I have ever met to be the owner of a dealership. I then called a friend and got the number to the other dealer on my own. The service consultant at Carl Whites in Corsicana told me to come on up and they would take care of me. I drove straight up there and they took me in and diagnosed my problem,ordered the parts and made a next day appt.to install the parts.I am fixing to be on my way up there shortly.Hmmm,this dealer cares enough to work someone in for warranty work two days in a row and is a LOT busier than CenTex was. As an added note,an ex service tech from Centex told me the owner used to tell his employees he doesn't want service/warranty work,all he is interested in is selling new vehicles. SO,beware if you are thinking of buying a vehicle or getting a vehicle in his service dept for warranty work,if you dont believe me just call and ask for Mr Goswick and try to get in to get service if you didnt buy it there and see how rude he is to you......

The cost for repairs was actually LESS than an... - whittingtontexas

The cost for repairs was actually LESS than an independent guy. just because they are a mazda dealer and had the parts already in the back.

They were selling a "Certified" low mileage suburban. - MONO

They were selling a "Certified" low mileage suburban. I brought a body shop person with me to inspect the truck. As it turned out it had been hit on the rear drivers side door area. Carfax showed minor damage to the rear of the truck. The salesman was literally speechless when we confronted him with the inspection results.

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So disappointed by Lexus and Fox Lexus of El Paso my wife - Jeff.staiano

So disappointed by Lexus and Fox Lexus of El Paso my wife and I bought a brand new 2024 NX 350 on New Year’s Eve. We were so excited and loving our new vehicle until May 23 when we were driving on route 10 heading from El Paso back to Las Cruces and all of a sudden the panoramic sunroof exploded! It sounded like a shotgun blast, which scared the heck out of me and my wife. I immediately called the dealership. They told me to come in right away, so I turned around and drove back into El Paso to the dealership. Once we got there, we were greeted by one of the service managers whose first question was not are you OK but it was are you gonna use your insurance for this. The question threw me for a loop as we haven’t even owned the car for six months yet and it’s covered under a bumper-to-bumper warranty for three years and on top of that I purchased an additional bumper-to-bumper warranty to extend that out further. I responded there is nothing that I had done while driving this vehicle that should have caused this to happen. This happened due to a manufacturing defect either the glass was imperfect, or it was installed incorrectly, causing pressure to build up until the point where it exploded thankfully, we had the cloth roof cover closed or we would’ve had glass all over us. After a while waiting for the service department manager to come, he also asked are we going to use our insurance to which I answered again no this is due to Lexus’s building of the car not wear and tear on a car that’s not even six months old, he then took pictures and said he had to reach out to their Lexus representative for next steps. They provided us a loaner car and we were on our way. Over a week later still no response on our vehicle would be repaired. They reach out to me and say that Lexus authorized them to discount the part 50% and charge the full price for labor. This is absolutely disgusting and disgraceful half of the part is $3000. The labor is another $1400 all of this on a car that again is not even six months old! Here’s the crazy part I have a customer who own a Lexus dealership in a different part of the country and they let me know that their markup on parts is about 50%! So at the end of the day, all they were doing, was not making a profit on the part at the dealership! How gracious of them! To offer your customers a bumper to bumper warranty but then when something actually happens due to a manufacturing defect, you say oh well we only cover half. To me this is criminal! I would tell anyone thinking of buying Lexus to really think long and hard before doing so because of the shady nature of their business practices and lack of standing behind their product and if you really do want to go forward with purchasing Lexus, I would recommend that you do not under any circumstances purchase it from Lexus of El Paso as they do not care about doing what is right for the customer or standing behind their vehicles.

Made promises they didn't keep. Took 5.5 months to... - riddler

Made promises they didn't keep. Took 5.5 months to complete. Said I owed them $9,000 on day it was finally ready. First I ever heard of extra charges. STAY AWAY! SCAMMERS!!