209 Texas Kia Service Centers

When I went in and left I felt the service was good. - lonnie

When I went in and left I felt the service was good. However, they recommended a couple of things specifically 2 new tires, and stated they could not rotate them because two tires were too bald. I checked them and they were not but it wasn't worth the argument. The bigger issue was they said I needed new brake pads and rotors turned. Specifically, they said the pads were down to 2 Millimeters in the back and down to 5 in the front. I found this odd for the low mileage on the car so I took it to two different places (firestone and Breaks Plus) both of them came back and said the brakes were fine and they are at 6 mil in the front and 5 in the rear. I find this practice of lying to get more money dishonest. I would always recommend getting another opinion if they suggest work needs to be done. Update- 2/14/2024 The GM Frank White Reached out to me and we agreed that a mistake was made and Frank made the situation right. The actions they took to resolve the issue have restored my trust in them and I am updating this review from 1 star to 5 stars.

I have been very satisfied every time I've taken my car - MIKER3591

I have been very satisfied every time I've taken my car in for service. Everyone there is very friendly and helpful.

Service Department - Sandy Grissom

Premier Kia of Lufkin has a Service Dept. second to none. Over our many years, we have dealt with many service depts. and most treat their customers with superior attitudes or lack of respect. The many times we have had the service of our Kia Optima at Premier, we have felt only welcome. We are greeted like valued old friends and as if they are truly happy to see us. Vinny Velasquez comes out as soon as we drive up, and always with a smile on his face. He is exceptional in getting our info and recommending what our car is needing at the time. We value his input. Without question we would recommend Premier Kia of Lufkin, and we thank them for the experience.

39 business days to get front and rear bumper fixed! - SpringbokJoe

I don't do these kind of reviews, but this was such a horrendous experience, I had to find a way to let others know. At first I thought the statement of work with it's 18 days to get such little work done, was insanely long. Boy was I in for a ride! Seven weeks later, I had enough and told them to have my truck out for me to pick up, whether repairs were done or not. With my drive home and getting home I found visibly 12 things that was not fixed - from small things like areas that was not painted to my bed not being mounted properly and somehow I now have one head lamp with a chrome bezel and one with a black bezel! I will not get into the detail of my experience, but I would like everyone to know about this place. Management is clearly of the 'good ol boys' club and got to where they are by riding the coat tails of others. Stay away from this place. I've had experienced this dealer, both in buying services and service department. Parkway Chevrolet is a FAR better option. The folks are actually sincere and human and want to work for you, instead of making money as the first priority.

I appreciate Tanner for being very courteous,polite,and... - whittingtontexas

I appreciate Tanner for being very courteous,polite,and very fast!!! I took my '92 Mazda truck to him this morning because when I made sharp turns, the steering wheel squealed loudly. He told me to start it and turn the wheel all the way to either side., It did the squeal and he said immediately "I'll be right back with my wrench". He got his wrench and within 5 seconds he had my steering belt tightened. All for FREE!!!!! Thank you for your services Tanner!!!

They did a great job. - Bill S

They did a great job. Great technicians and great service. Also the supervisor was great

I’ve worked with EJ in the Service Department since I’ve... - Moorer.stacy

I’ve worked with EJ in the Service Department since I’ve bought my car and he’s been nothing short of SPECTACULAR!!! He’s always been courteous and professional and has treated me with the utmost respect.

Worst customer service - golucki

Avoid Momentum Collision Center. They were supposed to deliver my car on Nov 23rd, then they moved the dates to 26th, then to Dec 6th and Kept moving the dates. They kept going back to Insurance for more money. Worse customer service from Joe Sonnier. Very rude. you will not get any updates. When we called to check the status, we got the answer as 'We will call you when the car is ready'. Look at their reviews at Yelp. I wished i had read them earlier. I had trusted Audi dealership but its the worst experience. Take the car somewhere else. They take months instead of weeks. Ours was not that much of a damage to take that long.

Davis Richards was very helpful getting my car in for - AC

Davis Richards was very helpful getting my car in for repair and keeping me informed during the process. The work that was done by service personnel to repair my car was outstanding; it looks as good as new, just like it did before a deer ran into it. My experience with Bodywerks was great and definitely recommended. Arnold

Kingwood Texas Ka is a horrible place. - philinhouston

Kingwood Texas Ka is a horrible place. I’m so glad I did not buy my Kia their. Service is not friendly at all. The girl in service is not friendly and arrogant. I just had a simple question on charging my 2023 Kia Sorrento, PHEV, and was told I should see the service manager, Val. he was right there in his office and would not answer my question. He did not look busy to me. I was instructed to go and sit in the waiting room and when he has time he’ll come and get me. Service girl wanted to know what I wanted so I told her and her answer was not appropriate for the situation and she was rude to me. I was thinking if I ever needed the service, I would bring my Kia there. I would never bring my Kia to Kingwood Kia. I will bring it to any other Kia dealer but them. PL

The worst. - The Notoriouus JTP

The worst.Two weeks ago I went there to get a replacement key and fob for our KIA Soul. Turned out they didn't have the shank in stocks. Monday I took it in to get a driver's side head lamp replaced.The mechanic didn't have one on hand so we went the parts desk only to find out they didn't have one in stocks and they'd have to order one. So I said okay,order one. I also decided to get my key replaced only to find out that they still didn't have that shank in stocks either!! Sorry Vanguard but wer'e not giving you our business!! "And It Makes Me Wonder"-Led Zepplin "Stairway to Heaven".

Great service - DARCYALDERSON

Came in to get an oil change and list of next services. Very friendly and helpful service. Thanks so much! Would definitely recommend to others.

David and his staff always provide great customer... - Conciege

David and his staff always provide great customer service. They make sure I understand what my car needs and all necessary fees. They always give me a fair price and do a job that makes me feel safe and secures my investment in my vehicle. They're always friendly and I never take my car anywhere else.