214 Texas Kia Service Centers

I am very grateful as I write this review. - rickjudson

I am very grateful as I write this review. My husband and I were on our way from AZ to TX. My son-in-law had died that morning and we had to get there as quickly as possible. Unfortunately, our car broke down. We called the other Kia dealer in town and they could not see the car for 3 more days no matter the circumstances. So we called Casa. They said to bring the car in and they would look at it. We had the car towed there. They fit it into their schedule. We had to wait a few hours in their waiting room, and the whole time we were there, Hector Campa, our service advisor, made us aware of the process and checked on us to be sure we were okay. He went above and beyond to help us. It was getting near the end of the day and mechanic Adrian Fonseca did everything he could to complete the job before they closed. Sure enough, it was completed and we were on our way to be with my daughter and family during this awful time. We will always be grateful to Hector and Adrian. If you want a company that truly cares about people, this is the place to go.

Made an appt.10 days prior,went in on time and got signed... - mrbuck1964

Made an appt.10 days prior,went in on time and got signed in. About 30 min.later the owner of the dealeship came and told me they wouldn't be getting to my truck today,I asked why since I had an appt.and he told me he wasnt putting me in front of his customers since I hadn't bought the truck from him,I asked for the nearest GMC dealers phone number in Corsicana,he then rudely told me "it's in the phone book,go look it up" and walked off.This man is the rudest a**hole I have ever met to be the owner of a dealership. I then called a friend and got the number to the other dealer on my own. The service consultant at Carl Whites in Corsicana told me to come on up and they would take care of me. I drove straight up there and they took me in and diagnosed my problem,ordered the parts and made a next day appt.to install the parts.I am fixing to be on my way up there shortly.Hmmm,this dealer cares enough to work someone in for warranty work two days in a row and is a LOT busier than CenTex was. As an added note,an ex service tech from Centex told me the owner used to tell his employees he doesn't want service/warranty work,all he is interested in is selling new vehicles. SO,beware if you are thinking of buying a vehicle or getting a vehicle in his service dept for warranty work,if you dont believe me just call and ask for Mr Goswick and try to get in to get service if you didnt buy it there and see how rude he is to you......

Great service department - KKB

Took my Kia in for oil change and tire rotation without an appointment, waited in very nice lounge with complementary snacks and about 90 minutes later got a freshly washed and served car. Very pleased.

The cost for repairs was actually LESS than an... - whittingtontexas

The cost for repairs was actually LESS than an independent guy. just because they are a mazda dealer and had the parts already in the back.

They were selling a "Certified" low mileage suburban. - MONO

They were selling a "Certified" low mileage suburban. I brought a body shop person with me to inspect the truck. As it turned out it had been hit on the rear drivers side door area. Carfax showed minor damage to the rear of the truck. The salesman was literally speechless when we confronted him with the inspection results.

The service department staff, in particular Jeremy the... - specialk223

The service department staff, in particular Jeremy the manager, have horrible customer service. Returning a phone call even if you don't have an answer goes a long way towards building a good rapport. Being courteous and returning calls is something I expect but have not received from this dealership. I will avoid purchasing a Kia again in the future just to avoid this service department.

Christian was by far the best representative that helped - edith.macias4478

Christian was by far the best representative that helped me with my car. I had to get things fixed and went above and beyond to explain things thoroughly for me.

Community damaged my car while it was having recall work - donna_0431

Community damaged my car while it was having recall work done. I notified the service manager and denied it was their fault and refused to pay or repair the damage stating that it was my fault. I requested to view their security camera footage but it was not provided to me. There was no damage prior to dropping it off and I have pictures to prove it. I will never go to this place again. I only wanted them to then to fix the damage they caused.

Driving husband home after his hip replacement surgery - Jllt3

Driving husband home after his hip replacement surgery and had a flat on I45. The first place I could pull in to was Cowboy Kia. They quickly put on our spare and got us back on the road. They were kind, understanding and went above and beyond to help us.

Good service. Improved from last time - Frequent user

The fixed my tire quickly at no cost. I didn’t make any appointment, just got there and received a very good service. Great job this time. Thanks!

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Made promises they didn't keep. Took 5.5 months to... - riddler

Made promises they didn't keep. Took 5.5 months to complete. Said I owed them $9,000 on day it was finally ready. First I ever heard of extra charges. STAY AWAY! SCAMMERS!!