209 Texas Kia Service Centers

Austin was amazing! - rklak

Austin was amazing! Showed up on time and fixed my issue quickly!! A++++++. I would highly recommend!!!

Very good job on telling me what needed to be done and - adrianscott34

Very good job on telling me what needed to be done and time frame was great once the repair started also staff was very nice and informative

I was nervous about using this service but the technician - matthewcalkins0

I was nervous about using this service but the technician was punctual, respectful, patient as he explained and demonstrated the issues and offered a realistic and pragmatic diagnosis and service plan. The experience changed my outlook and this will be my new way of servicing my car. The convenience of staying at home is a valuable bonus!

Good experience once I was finally able to get appt - jaleha517

Good experience once I was finally able to get appt scheduled. TAT as promised, good communication.

I want to thank Dillon the service advisor and Brandon - lenguretsky

I want to thank Dillon the service advisor and Brandon who quickly analyzed my issue and repaired it on my 2016 Sorento. While travelling to Abilene from Houston for a funeral, we hit a big pothole about halfway into the trip. At first, everything seemed OK, but from time to time we would hear a strange noise up front. Turns out that the plastic air deflector/oil pan guard had been damaged and was hanging down. That guard would hit the road when the car dipped from time to time. Brandon got right under the front of car and secured the guard so it would not drag anymore. The whole visit took less than 20 minutes which really meant a lot when you're from out of town attending a funeral. THANK YOU Brandon and Dillon!

I have owned many cars much fancier than Kia and dealt... - Gr82bmercedes

I have owned many cars much fancier than Kia and dealt with many service advisors in my day! But George in service down at Kia literally treats me like a family member every time i see him or I bother him with many calls!! He is always friendly, extremely professional and always ready to satisfy my needs as a customer!! xxxx the only reason I’m still driving a Kia after replacing an engine and all is because of him!! 5 stars for this guy! He’s as good as it gets!! THANK YOU for you service!! Mercedes Williams

Jay was outstanding and knowledgeable from beginning to - lauragarza252

Jay was outstanding and knowledgeable from beginning to end. He was honest, helpful and kind.

I have a 2017 Kia Niro which needed AC repairs. - karibrittonjones

I have a 2017 Kia Niro which needed AC repairs. They worked with me on reducing the labor cost so that I could afford the repairs. They also provided me with a loaner car which saved me over $1000!

Paul always makes my car maintenance so smooth! - kegbiaglody12

Paul always makes my car maintenance so smooth!!! I appreciate him for that and all his efforts.

WARNING* don’t buy parts from this location for your Kia! - Dallasdiamond2

WARNING* don’t buy parts from this location for your Kia!!! I bought a battery a couple years ago supposedly with what’s even stated on the battery as a 36 month free replacement. Warranty expires 12/25 took the battery to the part department where I purchased the battery directly from and that’s where it spirals in disappointment. 1st they conveniently can’t locate any parts I’ve purchased in the past. A battery a 400$ ignition or the 356$ drivers side head light assembly. 2nd they can’t help anyway you have to go through the service department. Doesn’t matter if you purchased the part directly through the parts department have to go through the service department. Here’s a kicker for that. They want to test the battery BUT it has to be on the car but wait if I need a battery and I have the battery here in my hand clearly I can’t drive the car up there the battery doesn’t work! I’m a mechanic from the UNITED STATES NAVY I know how to test a battery and jump a battery off as well. The battery is no good! It’s dead 0.0 volts tested with a Klein volt meter even tried jumping from the Nissan frontier I bought from them 2 years ago. Their solution is to have the car towed up there so they can test the battery in the car!!! Are you serious!!! Of course nothing of the such is expressed at the time of purchase this would be an expectation should the battery need replacement and I ask for a copy of the said policy and guess what they didn’t have that either. So go to Walmart or Autozone they honor their warranty and replacement and don’t “conveniently” have a problem pulling up the parts your purchased from them. Sounds more like a Kia Fort Worth scam then a Kia Fort Worth promise! If that wasn’t enough to sway your thoughts of risk! Same parts guy I talked to about my battery is the guy I purchased the $400 ignition from. I asked him before I got it after someone tried to steal my car due to the easily removable ignition if they were going to replace them due to the law suit that had been filed and recall forced and was told no, yet it wasn’t 2 months later I got notified by mail there was in fact a recall on the exact part I just spent 400$ on and had to file against the suit in order to get my money back. Great business Kia of Fort Worth I promise I won’t be buying from you again and that whole word of mouth is no longer anything good to say!

Martin is a great person to work with. - Sjb9692

Martin is a great person to work with. I give this place 5 stars Thanks

Right on time and finished earlier than expected . - dhfloyd

Right on time and finished earlier than expected . Darin was very pricey and courteous! Thanks

Worst service experience EVER! - wild_beagle

Worst service experience EVER! Dropped my car off for a recall issue on a Monday, never heard a word from my service advisor until Thursday when a text was sent to my relative (designated contact) to notify the parts were in (parts we were never told about) and then after my relative contacted them on Friday they said the car would be done that afternoon. I went to pick up the car, again never spoke to my service advisor, drove my car home. Two days later I get emails that my car had been transferred to service....and then one about pending issues they had identified. I already had the car home. No communication NONE! They did replace a part, under extended warranty, but I think only because my relative had to convince them. Now I have another issue that will require going to a dealer and there don't appear to be any local service centers with good reviews. UGH!

Quick and efficient service, I was out in less time than - rebekahlong

Quick and efficient service, I was out in less time than they predicted and they didn’t push services on me.

Great service fast and friendly. - MSANCHEZ79902

Great service fast and friendly. Definitely my new favorite place to get my Kia serviced.

Margo was my service advisor and she was amazing! - teechfire

Margo was my service advisor and she was amazing! She was honest and showed integrity, which isn’t something you often hear about a dealership’s service department! I appreciated that she didn’t try to oversell me on things my car didn’t need, and explained in detail the things my car did need. Because of Margo, I will be back. But only if she’s there!

They are trying to fix issues and i appreciate it . - Karenmccleery

They are trying to fix issues and i appreciate it . Still a work in progress. Loaner is helping

Had my Sportage serviced and they were great! - jerjen1107

Had my Sportage serviced and they were great! Spence my assigned technician did an amazing job!

This service center is excellent. - Kayreeves2004

This service center is excellent. One of the reasons I buy KIA.. mm. Kkk oooo

Service department is very incompetent and had my car for - Amber

Service department is very incompetent and had my car for 7 weeks for a transmission.

The store, brand, and its employees are money hungry, - Jane Joe

The store, brand, and its employees are money hungry, unprofessional, deceitfulI. Stay away at all costs!

Christian was by far the best representative that helped - edith.macias4478

Christian was by far the best representative that helped me with my car. I had to get things fixed and went above and beyond to explain things thoroughly for me.

I went here for the first time due to a service recall - kalia57

I went here for the first time due to a service recall and my overall experience was not good. I called to make an appointment and asked them if they have any complimentary shuttle drop off service. I was told they have none! After making an appointment, I was then told at the end that they in fact do have complimentary drop off Uber service as long as drop off location is within 10 miles. Why was I not told about this when I asked earlier? Was it because I said "shuttle" and not asked in general? I have no idea but was very weird. My car drop off experience was good. My service advisor was efficient, friendly, and professional. My drop off was arranged through Uber and was told to wait for the text message/call when my car is ready for pickup. While waiting at home, I got a slate of work orders that was required on my car other than the recall. One of them was a rear brakes replacement. Due to outrageous dealer's pricing I denied all of them and just confirmed the work order for the recall. I got a text within 2 hours about my car ready to go home and I went by myself to pickup my car. I went to my service advisor's desk and he was not there. There were 2 other advisors who saw me but didn't say anything and continued with their work. Finally after standing for about 10 minutes one of the advisors asked me if I am being help or not. I told him about waiting for my service advisor. I was only then told that he went home and what is it that I needed! This was so disappointing as why my service advisor didn't tell me about asking for help from anyone once arrived since he will be gone by the time I come? Also, why it took 10 minutes for the other advisor to finally ask me about my intentions while I clearly walked in in-front of him and he saw me started to wait at an empty desk? Again extremely poor, lazy, and an unprofessional customer service. Later that week I took tires off to check the brakes as I was not hearing or feeling anything wearing out from the rear. Turns out brake pads on both sides were nice and good and there was absolutely no need to change anything! Why was I told about the rear brakes replacement and that its current conditions so poor then? Was it to just make extra money out of me since they had to fix my car for free due to a recall? I have no idea what the true intentions were. After this I had no idea whether to believe on their other replacement recommendations or not and I just left everything as-is. I hope they fixed recall as they claimed. Service department definitely needs some basic customer service training. After my this first time experience I am not sure if I will go back or recommend this place to anyone or not.

Service department SUCKS! - bjkemph

Service department SUCKS!!! Car has been there for a month still no communication on what is wrong with it!!! Be careful before you do buisness with them!!!

They were very nice. - alicia.stum

They were very nice. Helpful. Made me feel very comfortable. They even gave me Popsicles (it was summer) while waiting for paperwork to be completed

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