209 Texas Kia Service Centers

Very good job on telling me what needed to be done and - adrianscott34

Very good job on telling me what needed to be done and time frame was great once the repair started also staff was very nice and informative

Good experience once I was finally able to get appt - jaleha517

Good experience once I was finally able to get appt scheduled. TAT as promised, good communication.

I want to thank Dillon the service advisor and Brandon - lenguretsky

I want to thank Dillon the service advisor and Brandon who quickly analyzed my issue and repaired it on my 2016 Sorento. While travelling to Abilene from Houston for a funeral, we hit a big pothole about halfway into the trip. At first, everything seemed OK, but from time to time we would hear a strange noise up front. Turns out that the plastic air deflector/oil pan guard had been damaged and was hanging down. That guard would hit the road when the car dipped from time to time. Brandon got right under the front of car and secured the guard so it would not drag anymore. The whole visit took less than 20 minutes which really meant a lot when you're from out of town attending a funeral. THANK YOU Brandon and Dillon!

I have owned many cars much fancier than Kia and dealt... - Gr82bmercedes

I have owned many cars much fancier than Kia and dealt with many service advisors in my day! But George in service down at Kia literally treats me like a family member every time i see him or I bother him with many calls!! He is always friendly, extremely professional and always ready to satisfy my needs as a customer!! xxxx the only reason I’m still driving a Kia after replacing an engine and all is because of him!! 5 stars for this guy! He’s as good as it gets!! THANK YOU for you service!! Mercedes Williams

Jay was outstanding and knowledgeable from beginning to - lauragarza252

Jay was outstanding and knowledgeable from beginning to end. He was honest, helpful and kind.

I have a 2017 Kia Niro which needed AC repairs. - karibrittonjones

I have a 2017 Kia Niro which needed AC repairs. They worked with me on reducing the labor cost so that I could afford the repairs. They also provided me with a loaner car which saved me over $1000!

Whenever I come to Kia, it’s always a good experience for - Susie castro

Whenever I come to Kia, it’s always a good experience for me. The service workers are really nice & are quick to help!

They always go above and beyond and beyond to make sure - iraisrodriguez16

They always go above and beyond and beyond to make sure my car is in great shape!

The dealership and the customer service is top tier. - mdhen14

The dealership and the customer service is top tier. I would definitely recommend my friends and family to shop here for their next vehicle.

Very nice staff. - josephwgongre

Very nice staff. You must have patience, as they service a lot of customers at once.

Worst service experience EVER! - wild_beagle

Worst service experience EVER! Dropped my car off for a recall issue on a Monday, never heard a word from my service advisor until Thursday when a text was sent to my relative (designated contact) to notify the parts were in (parts we were never told about) and then after my relative contacted them on Friday they said the car would be done that afternoon. I went to pick up the car, again never spoke to my service advisor, drove my car home. Two days later I get emails that my car had been transferred to service....and then one about pending issues they had identified. I already had the car home. No communication NONE! They did replace a part, under extended warranty, but I think only because my relative had to convince them. Now I have another issue that will require going to a dealer and there don't appear to be any local service centers with good reviews. UGH!

Been using it for a couple of years now and never had any - olivia98luna

Been using it for a couple of years now and never had any issues with getting my car worked on

Not at all a good experience, refused oil change service, - donaldej3733

Not at all a good experience, refused oil change service, which leaves me without a place to service my van. I was told after speaking with customers in waiting area of my experiences with KIA San Angelo, I was told to leave or the police will be called. When speaking with customers in waiting area I was told by the service manager said that I should not be speaking like that in front of children. Note that I was not cussing or raised my voice during the conversation. When leaving the ladies told me that they were sorry I had to go through what was happening. I was telling the ladies that they need to be careful of the safety features on their KIA's that they are not dependable in my opinion. The service manager then told the ladies that I was just mad that I had backed into a trailer. I had spoke with the salesman that sold me my $48,000.00 van and nothing that was promised had been given as it was over a year, which was only good the first year. I told him nothing was mentioned that their was a time limit. I wanted to state that I did not get any follow-up from the salesman, he stated he did, I said no you did not. He then stated that they record all calls to the customers. I knew that he was giving me a untruthful comment. If I am wrong I would like to hear the conversation that he said that we have had. Please note, not at ant time that anyone in the dealership asked me "What can we do to make this right" nothing at all. So I have made signs that are on my van stating the issues thru KIA San Angelo. I have had many people ask and read the signs, even driving down the road I noticed cars pacing my van to read the signs. They also stand behind the van to read the signs when park,I have had to wait twice so far when backing out for them to finish reading the sign. I know that customer service goes a long way with people, in my case it has not been pleasant. The local dealership stated that they are an independent and a franchise, so they will do as they please and refuse service. Their choice, as KIA USA will not be pleased with them not doing service or trying to please the customers. AUTO, INC. owns the franchise and I will also be contacting them about their local management and KIA USA. The signs will be remaining on my van until I have my issues resolved. I am sure that the post of my comments will be removed from their web page.

Great service fast and friendly. - MSANCHEZ79902

Great service fast and friendly. Definitely my new favorite place to get my Kia serviced.

I took my 2022 Kia Sportage in for its regular - Sheryl Cole

I took my 2022 Kia Sportage in for its regular maintenance and oil change today and it was also due to have the brake fluid flushed so instead of waiting in the waiting area for five hours, they gave me a free Uber ride home. Jason is my service advisor and he is always so straightforward and honest with me about what I really need to have done right then and what can wait. If I go in and just get an oil change I’m usually in and out in an hour or so. This is my second car from Beck & Masten Kia and I would definitely recommend them to anyone. I would also recommend that you ask for Jason if you have to have any service work done. He has never steered me wrong and he’s so friendly yet professional.

Awesome job, I very much enjoy going to Kia. - ksabala23

Awesome job, I very much enjoy going to Kia. Everyone is so nice to me. Never had a bad experience!

My car was ready the next day after having an oil leak. - belissa.perry

My car was ready the next day after having an oil leak. Fast and easy service.

Had my Sportage serviced and they were great! - jerjen1107

Had my Sportage serviced and they were great! Spence my assigned technician did an amazing job!

Manny in the service department was very helpful during - haroldclarkinc

Manny in the service department was very helpful during my service visit and kept me up-to-date on my vehicle.

Service department is very incompetent and had my car for - Amber

Service department is very incompetent and had my car for 7 weeks for a transmission.

The store, brand, and its employees are money hungry, - Jane Joe

The store, brand, and its employees are money hungry, unprofessional, deceitfulI. Stay away at all costs!

Christian was by far the best representative that helped - edith.macias4478

Christian was by far the best representative that helped me with my car. I had to get things fixed and went above and beyond to explain things thoroughly for me.

I went here for the first time due to a service recall - kalia57

I went here for the first time due to a service recall and my overall experience was not good. I called to make an appointment and asked them if they have any complimentary shuttle drop off service. I was told they have none! After making an appointment, I was then told at the end that they in fact do have complimentary drop off Uber service as long as drop off location is within 10 miles. Why was I not told about this when I asked earlier? Was it because I said "shuttle" and not asked in general? I have no idea but was very weird. My car drop off experience was good. My service advisor was efficient, friendly, and professional. My drop off was arranged through Uber and was told to wait for the text message/call when my car is ready for pickup. While waiting at home, I got a slate of work orders that was required on my car other than the recall. One of them was a rear brakes replacement. Due to outrageous dealer's pricing I denied all of them and just confirmed the work order for the recall. I got a text within 2 hours about my car ready to go home and I went by myself to pickup my car. I went to my service advisor's desk and he was not there. There were 2 other advisors who saw me but didn't say anything and continued with their work. Finally after standing for about 10 minutes one of the advisors asked me if I am being help or not. I told him about waiting for my service advisor. I was only then told that he went home and what is it that I needed! This was so disappointing as why my service advisor didn't tell me about asking for help from anyone once arrived since he will be gone by the time I come? Also, why it took 10 minutes for the other advisor to finally ask me about my intentions while I clearly walked in in-front of him and he saw me started to wait at an empty desk? Again extremely poor, lazy, and an unprofessional customer service. Later that week I took tires off to check the brakes as I was not hearing or feeling anything wearing out from the rear. Turns out brake pads on both sides were nice and good and there was absolutely no need to change anything! Why was I told about the rear brakes replacement and that its current conditions so poor then? Was it to just make extra money out of me since they had to fix my car for free due to a recall? I have no idea what the true intentions were. After this I had no idea whether to believe on their other replacement recommendations or not and I just left everything as-is. I hope they fixed recall as they claimed. Service department definitely needs some basic customer service training. After my this first time experience I am not sure if I will go back or recommend this place to anyone or not.

If I could give them 0 stars I would. - Jackiecampos98

If I could give them 0 stars I would. Absolutely the worst car buying experience of my life. Salesman lied about fixing the car when we bought it. The service department gave us the run around for 5 months. I have text messages and emails proving that they gave us the run around. No one will call us back, and when we do get someone on the phone, they ALL give the same story, “this is the 1st I’ve heard of this.” Buyers please be aware!!!

They were very nice. - alicia.stum

They were very nice. Helpful. Made me feel very comfortable. They even gave me Popsicles (it was summer) while waiting for paperwork to be completed

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