209 Texas Kia Service Centers

If I could give it a zero star I would. - maygonar

If I could give it a zero star I would. Was referred to kia by poe toyota they sent me with my extended warranty to get further diagnosed. I disclosed all the information that was given to me by poe toyota also informed them that my car was not stopping when brakes were pressed informed brenda that my brother also tried the car and we believed it had something to do with the anti lock. Told Brenda that poe toyota had said something about fluid being contaminated and was told by Brenda that the car would not do that even if that was the case. I said ok I understood it might also not be covered I explained I just wanted to get it check good since I nearly got into what would if been a fatal accident with my 3 and 5 yr old in the car for this reason. I left today I get a call in the am from Brenda stated that it was just the rotors and back brakes it was gonna be around 600 plus tax, before I agreed I said I would call my brother. My brother then said he would go and get in the car with the tech so he could see what the car was doing. As soon as my brother got there he was told by Brenda when he told her it was not checked correctly that he wasn't going to know more than her tech of many years.. my brother got in the car went up to 50 and stepped on the breaks the car did exactly what we told them it did the tech then told my brother oh yes sir it is doing that let us check it again... to this point my brother leaves I then call brenda which to this she is still stating it's the rotor but they will further check because the way my brother drove it was not every day use... mmmm hello we live in ep people in the freeway drive over 60 all the time and slam their breaks suddenly causing people behind them to have to break as well sooo that was incorrect. My brother then calls and ask for the manager which I recorded all these calls he is rude from the beginning trying to tell My brother that it's whoever changed my breaks and that we did not disclosed the information from poe toyota which is a lie cause if they look back in their cameras they can see and hear brenda where I tell her what they said about the fluids, where I tell her that the car was doing this even before the breaks got done.. where I tell her my brother drove it and we belive its the abs system (anti lock system) "check ur cameras jose manager before u talk".. my brother got them to admit the rotors had nothing to do with the abs system malfunction.. and told them that it was NEGLIGENCE!!! What they did to call me to and say it's just ur rotors and breaks (which I then told Brenda are u sure if I fix that the same thing of the car not stopping won't happen again cause I drive with my little girls .. and she said no mam that won't happen again.. in my recorded call) my brother told him we needed to fix the serious problem and just to give us a fair price.. manager just said ok. Jose again calls me later I again recorded the call tells me it's gonna be over 8,000 to fix the car again tells the contaminated fluids which the only ones that have touched the cars fluids have been casa kia it is where my car has gotten serviced for oil changes... And i have the report of mechanic that changed the breaks where all he did was change the pads the car had enough break fluid he did not need to add anymore I was also sitting right next to him in his shop he let's his customers see what he is doing... I then tell him that is ridiculous that the first time they call all they say is rotors and breaks and how I could of killed myself and my little girls if my brother hadn't stop by to show them... he then says well good thing your brother came... ( I was in shock a manager would speak to their customers this way specially with the severity of their NEGLIGENCE in first place) I stated i wasnt going to pay the 160 diagnosis fee and ended the call. Not once did they apologize or tried to make it right. Instead they all had a really bad attitude and zero customer service..

Made an appt.10 days prior,went in on time and got signed... - mrbuck1964

Made an appt.10 days prior,went in on time and got signed in. About 30 min.later the owner of the dealeship came and told me they wouldn't be getting to my truck today,I asked why since I had an appt.and he told me he wasnt putting me in front of his customers since I hadn't bought the truck from him,I asked for the nearest GMC dealers phone number in Corsicana,he then rudely told me "it's in the phone book,go look it up" and walked off.This man is the rudest a**hole I have ever met to be the owner of a dealership. I then called a friend and got the number to the other dealer on my own. The service consultant at Carl Whites in Corsicana told me to come on up and they would take care of me. I drove straight up there and they took me in and diagnosed my problem,ordered the parts and made a next day appt.to install the parts.I am fixing to be on my way up there shortly.Hmmm,this dealer cares enough to work someone in for warranty work two days in a row and is a LOT busier than CenTex was. As an added note,an ex service tech from Centex told me the owner used to tell his employees he doesn't want service/warranty work,all he is interested in is selling new vehicles. SO,beware if you are thinking of buying a vehicle or getting a vehicle in his service dept for warranty work,if you dont believe me just call and ask for Mr Goswick and try to get in to get service if you didnt buy it there and see how rude he is to you......